Question about Xerox Phaser 8560MFP Laser Printer

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Phaser8560 mfp cyan jets clogged

I ran the basic eliminate light stripes fix and it didn't fix all of the cyan jets. I tried the advanced fix, but it doesn't seem to be fixing the problem. Is there anything else I can try? Thanks so much!!!!

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  • Anonymous Apr 29, 2009

    Same issue with the cyan color. None of the "fixes" fix it. It is out of warranty. Tried the jetfix snippet files, but they do not work on this model.



    Any suggestions besides take it to the shop?

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  • Master
  • 2,072 Answers

Not really, The print head has most likely failed and in need of replacement.
That machine comes with a 1 year on site warranty. If its less than a year old, call Xerox, they will repair it on site.

Posted on Oct 03, 2008

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Lines on print. There's are three lines on picture print only. Can't see the line on document. It's about 1/4 inch wide and going throught top to bottom.


Have ou gone into your menus. Into troubleshooting, then image quality.
You will want to run both the eliminate light stripes and eliminate smears procedures. that will purge the print head, blow air through the jets and hopefully resolve the problem. I do believe the 8550 has a Jet Substitutin procedure where you can do a workaround and make other jets make up for the light areas.
here are some directions, Will forward more

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Page], and then press the [OK] button.
  4. Evaluate the 'Light Stripes Test' page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. The 'Light Stripes Test' page is the last page of the Troubleshooting Print Quality Page that printed.

    WARNING: To avoid injury, do not touch the sharp metal strip attached to the clear rubber wiper blade in the Maintenance Kit.

  5. Use a clean lint-free cloth or a new paper coffee filter to gently clean the maintenance unit's clear rubber wiper blade, use only a wiping motion across the entire length of the wiper blade, and then empty the waste tray. A dirty maintenance kit wiper blade can cause white lines and weak or missing printhead jets.


  6. 8500-wiper-blade-clean.jpg

  7. Repeat step 3 to reprint the Troubleshooting Print Quality Pages. If there are no missing or partially missing color bars then the print quality problem has been resolved. If there are missing or partially missing color bars then the printhead cleaning procedure will need to be performed. Continue with the next section.
To clean the printhead using the basic eliminate light stripes procedure:
  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select [Basic], and then press the [OK] button. The printer will perform a head cleaning, which will take about five minutes. The printer will then print a cleaning page and a light stripes test page.
  5. Repeat steps 1 - 4 one more time. If there are no weak or missing jets then the print quality problem has been resolved. If there are still weak or missing jets after two basic light stripe cleanings, continue with step 6.

    NOTE: Do not try the Advanced Eliminate Light Stripes Cleaning mode without performing two basic cleanings first.

    To clean the printhead using the advanced eliminate light stripes procedure:

  6. Press the [Up] or [Down] arrow button to select [Advanced], and then press the [OK] button.
  7. Select the missing jet color and number. If necessary, check the light stripes test page to determine the color and jet number of the missing jet.

    NOTE: Only perform the advanced light stripe cleaning once. If weak or missing jets still persist, continue with step 8.


  8. Print the Troubleshooting Print Quality Page. Evaluate the Light Stripes Test page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. If necessary, perform the basic eliminate light stripes procedure one more time. If the Advanced Eliminate Light Stripes procedure does not resolve the weak or missing jets, perform the Enable Jet Substitution Mode. See the Related Items below.

Feb 05, 2010 | Xerox Phaser 8550DP Printer

1 Answer

My HP Laserjet colour CM1015 MFP printer does not pick up the paper. It doesnt calibrate either and I dont know why


I eliminated everything except two new non HP majenta and cyan cartridges. I removed the cyan cartridge and replaced it with an empty magenta cartridge, giving me 2 magenta cartridsges and althought it didnt printy, it staretd to pick up the paper so paper feed was working. I knew then that the cyan cartridge was faulty and changed it. All works now

Nov 02, 2009 | HP LaserJet CM1015 MFP All-In-One Printer

5 Answers

Bad streaking on print xerox 8550 phaser tried the troubleshooting feature/eliminate light stripes with no luck


The best way to tell if your problem is clogged jets, or bad maintenance kit, or something blocking jets. Is to look at light stripes test, and see if missing jets are all in a straight row or all over the place. If the missing jets number less that 10 you can use jet substitution to avoid the streaks. If you are using Media Sciences or some other after market ink, check that most of your problems are not in the cyan area. Media Sciences produced a bad batch of cyan which clogged the jets pretty bad. The good news is that if their ink caused the problem they will pay for some one to come out and replace your printhead. If you LST (Light stripes test) has a smear the entire vertical lenght of the page. You have either a bad maintenance kit, or a piece of paper, lable etc..rubbing against the drum while printing

Jun 04, 2009 | Xerox PHASER 8550 COLOR Printer

1 Answer

Xerox 8550 Printer Magenta ink not working.


You need to run the eliminate light stripes. it should be in the menu, under troubleshooting, print quality issues. you can run this up to 3 times. you want the run the basic light stripes, not the advanced. If after 3 times running this, you are still missing jets, your printhead is bad. If you are using aftermarket ink, media sciences might cover the repair, if not, the printhead costs as much as a new machine. about $650+labor.

Mar 16, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Pages printing blank


Resolving white, light lines or streaks (eliminate light stripes)

From the printer, print the Troubleshooting Print Quality Pages.
With Troubleshooting highlighted, press the OK button.
Scroll to Print Quality Problems by pressing the Up or Down Arrow button. Press OK.

Scroll to Troubleshooting Print Quality Page. Press OK.
Evaluate the Light Stripes Test page for missing printhead jets (missing cyan, magenta, yellow or black color bars).

Clean the maintenance unit's wiper blade and empty the waste tray. A dirty maintenance drawer wiper blade can cause white lines and weak or missing printhead jets. Using a clean lint-free cloth or a paper coffee filter, gently clean the blade with a wiping motion across the entire length of the wiper blade.

Dec 20, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Ink in blue slot is not dissolving


If your printer still can print but with no cyan color then you most likely have a bad printhed. If your cyan ink is not melting it's because it is not using any ink . Get into the "print quality" menu and print the test page. If you get black, yellow, and magenta but little or no cyan then your printhead is bad. Whith these machines cyan is the first color to have poblems starting with weak or missing jets.

You can try to run the "eliminate light stripes" to see if it will help.
Run it about 3 to 5 times. If still not working right, turn the printer off for at least 4 hours and then test again.

Hope this helps,
Dan

Oct 28, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8400N Printing Stripes


When you go into the eliminate light stripes there is also a mode called Jet Substitution. You can sometimes bypass the bad jets.
If that does not work then the print head will most likely need to be replaced.
You can replace the printer for less than the cost of a print head normally..

Jul 08, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox Phaser 8400 light stripes


Your print head is in ned of replacement.
If you have done all you have, not much more that can be done.
You can try running that eliminate stripes a few times, and also in that area try the Jet Substitution, and see if you can open new jets to bypass the blocked ones.
after that, your print head would need to be replaced.
Wish I had a better and cheaper answer.

Jul 08, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Possible Print Head Issue


Select the Jet Substitution Mode.
  1. On the Control Panel, select Troubleshooting, and then press the OK button.
  2. Select Print Quality Problems, and then press the OK button.
  3. Select Eliminate Light Stripes, and then press the OK button.
  4. Select Jet Substitution Mode, and then press the OK button.
  5. Follow the Control Panel prompts to select the color and malfunctioning jet number indicated on the Light Stripes Test page.

Mar 25, 2008 | Xerox Phaser 8550DX Laser Printer

2 Answers

Light Stripe Problem


Try the jet substitution mode.
Here are the instructions.

To enable the Jet Substitution mode:
  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. If necessary, select [Print Light Stripes Test] to make a Light Stripes Test print that shows any weak or missing jet and its jet number.
  5. Press the [Up] or [Down] arrow button to select [Jet Substitution Mode], and then press the [OK] button.
  6. Press the [Up] or [Down] arrow button to select the color for the weak or missing jet, and then press the [OK] button to select the color.
  7. Press the [Up] or [Down] arrow button to select the number of the weak or missing jet (1 to 309), and then press the [OK] button to confirm the selection.

    NOTE: If necessary, press the [Up] or [Down] arrow button to select [Save Change and Select Another Jet] to substitute more jets.

  8. Press the [Up] or [Down] arrow button to select [Save Change and Exit] and then press the [OK] button to complete the procedure.

Nov 07, 2007 | Xerox Phaser 8500/DN Printer

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