Question about Xerox WorkCentre XD125F All-In-One Laser Printer

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Printer thinks its out of paper

My XD125f has been a workhorse with limited problems. Today, however I tried to print and nothing came out. After about 10 minutes I received an error message on my computer that said the printer is out of paper. The printer had about 30 sheets, but I filled it up and still received the no paper error.

The printer must not be detecting paper -- is there a paper level sensor I can check? Other ideas?

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  • aahsome Oct 02, 2008

    Thanks, but the problem is not with the document feeder, but the paper tray. Any ideas there?

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  1. Open the Document Feeder by placing your fingers under the opening where you feed paper, and lifting upwards.
  2. Locate the black Paper Sensor (the black plastic switch that hangs down).
  3. Make sure the Paper Sensor is not pressed in. It should move up and down freely.
  4. If the Paper Sensor is stuck in the up position, try to gently pull the Paper Sensor back down.
  5. Turn the power off by pressing the Power Switch to the [ O ] position.
  6. Turn the power back on by pressing the Power Switch to the [ | ] position.
  7. Try to make a copy using the Document Feeder.
  • If the Paper Sensor is broken off or pushed in, you will need service on your WorkCentre.
  • If the Paper Sensor is not broken off or pushed in, the Paper Sensor not the cause of the problem

Posted on Oct 02, 2008

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