Question about Compaq Presario 700 470024-192 Notebook

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Laptop randomly shuts off

I have a Compaq Presario 700 laptop with Windows XP. It seems to randomly shut off, but more often when I try to open a Word document. It's weird as sometimes it will work if I go slowly to open it, but even then, it may shut off when I'm in the middle of typing in a Word document. Also, it tends to happen more often when I connect to the internet. And it has even done it (although less frequently) when working in other programs.
The sreen flashes blue with white text, although it shuts down too quickly for me to read it..it starts with, "A problem has occured..." The computer then automatically reboots and I always get one or more "Error reports". When I open the report, it shows as the files included in the report are:

C:WINDOWSMinidumpmini100108-28.dmp
C:DOCUME~1JessicaLOCALS~1TempWER34.tmp.dir00sysdata.xml

note: I've noticed that when there are multiple error messages, the numbers within the files may vary slightly, but the file name basically stays the same. For example, mini100108-28.dmp may be on another error message as mini100108-29.dmp (29 instead of 28). Similar to the other file: WER34.tmp may also show as WER32.tmp or WER37.tmp

I had completely erased everything and went throught he recovery discs and everything, but it still odes the same thing.

Any help would be greatly appreciated.

Thanks!

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  • 64 Answers

Good day,

try replacing your RAM.. it seems that your memory is defective. have it checked by a competent technician.

regards

Posted on Oct 03, 2008

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