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Hi. My iPhone fell on the floor a few days ago, the home button stopped working and I also can't charge it anymore nor does iTunes recognize it. Is this a fixable problem? I live in Ireland is there a shop I can go to and have it fixed?

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  • ladytacia Oct 02, 2008

    I got the phone as a present and it is unlocked so Apple won't replace it; will they repair it however?

  • ladytacia Oct 02, 2008

    Oh it's illegal? My boyfriend got the new 3G and gave me his old one, don't think he meant any harm when he unlocked it (as I'm on Vodafone network). Thanks for your help anyways..

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You will most likely have to send it away to apple.  Dial 1202 on your iPhone if you can for Apple Support.

Posted on Oct 02, 2008

  • Nico Cunningham Oct 02, 2008

    Oh, well since its "Unlocked" then obviously thats illegal so while its unlocked, apple may prosecute you so obviously do not send it to them.  This is why I wouldn't Unlock my iphone. 


    Please give me a rating anyway for trying :)

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I received a new iphone in the post this mroning and put my sim card in and all thats came up on the screen is itunes with a picture and a cable as if it wasn showing me to connect it to itunes! i have...


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My iphone won't sync with itunes. it did at first but now keeps coming up with an error I have an original iphone, never been jailbroken or any such thing, and can not currently get it to sync with itunes...


Recharge
Make sure iPhone is charged. Connect to a USB port and look for the lightning bolt battery icon in the upper right. If you don't see this icon, then iPhone is not charging. The battery will charge to 80% in an hour.
Note: If you put your computer into sleep mode while iPhone is connected via USB, iPhone may not charge.


This screen means to keep iPhone connected so it continues charging. Please note:
If iPhone is not sufficiently charged it will not show up in iTunes
Use a high-power USB port such as the one on your computer, or use your iPhone AC adapter.
Don't use the USB port on your keyboard because it is a low-power port and iPhone will not charge.
Make sure you are using USB to charge. Accessories that use FireWire to charge are not supported with iPhone.
If you see the red part of the battery image flash three times and then the screen goes black, it means that iPhone is not receiving power to charge.

If the above steps dont resolve follow the following steps :
Retry with a different USB port.
Note:
Don't use the USB port on your keyboard because it is a low-power port and iPhone will not charge.

If the above steps dont resolve follow the following steps :
Restart

Try restarting iPhone. To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone on, press and hold the Sleep/Wake button until the Apple logo appears.

Does iPhone appear frozen or stuck? Try pressing and holding the Home button for at least 6 seconds to close a frozen application. Then try restarting iPhone again.

Note: If that doesn't work, try restarting your computer.
If the above steps dont resolve follow the following steps :
Reinstall

Reinstall iTunes 7.7 or later.
Get the latest version of iTunes (7.3 or later) from http://www.apple.com/itunes/download/

Thanks.

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