Question about Creative Labs ZEN Vision:M Digital Media Player

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ZVM won't charge

My ZVM was sitting for a few months and then when I went to charge it by USB, there was the blue blinking light(near power button) with battery icon(top right corner of screen), and it would eventually power up momentarily while plugged in, but for many hours would never charge. I bought a new battery from ipods99.com since it was the cheapest route, and when I installed it and tried to charge it all I got was the blinking light(no battery icon or momentary power up).
I reinstalled my old battery and I still get the same with the battery icon and quick power up(only a few seconds this time). I'm not sure if I bought a bad battery or there's an HD problem or the motherboard. Has anyone had a similar problem? Is there anything I can do while it's powered up momentarily to check the problem. Thanks for any help.

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Usually this problem is due to the firmware. If you upgrade the firmware to version 1.62.02, this problem usually will disappear. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.

Here is what you'll need to do to save your Zen: you will need a charger for the operation. I recommend buying a brand new charger from the Creative Labs website or a used one here, instead of getting an aftermarket one off Ebay. Aftermarket ones tend to cause problems or fail to work altogether.

Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected the charger. Once it is powered on, connect the USB cable to your computer.

If your Zen does not power on when connected to the charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.
Download the firmware to your PC, then reboot your PC and connect the Zen via USB cable. Open the firmware icon to begin the download.

ZVM won't charge - 95de636.jpg

If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.

Posted on Oct 04, 2008

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I had a similar problem with my zen stone plus and it is worthless i got some one look at it and they said that it osn't the battery it is the player and to go buy a new player

Posted on Oct 02, 2008

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