Question about Xerox Office Equipment & Supplies
That code means the print head is not moving freely. There are 2 likely causes, some other less likely causes.
Most of the time the print head pivot block gets overflow ink from the catch tray built up in it.
That block is located behind the left cover, ( looking from the front) about midway back and on the lower portion of the frame. It is stainless steel and about 1 inch square. Check and see if it has ink built up in and around the block. You will have to pull off the spring assembly over it then remove and clean it and the print head shaft thoroughly. That is the most common problem.
The next problem is the print head wiper blade being stuck to the print head. That is caused mostly by power failures or the machine being shut off improperly. That would require removing the scanner assembly, the right and left covers, the back upper cover and the ink loader to access the print head/drum area. The blade can be gently removed from the print head, then you would run the cleaning mode a few times.
The process drive motor can cause that problem if mistimed or bad, but highly unlikely.
I strongly suspect the pivot block or a stuck wiper blade.
Posted on Oct 03, 2008
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Posted on Jan 02, 2017
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