He HP All-in-One product displays one of the following error messages on the control panel when scanning or copying:- Scanner failure, power off and on
- Scanner System Failure
- Scanner failed, cannot make copies or fax
- Scanner failure. Unable to scan, copy, or send a fax
- Scanner failure, cycle power
Additionally, the scanner bulb might not turn on during scanning.ry the following
solutions in the order presented to resolve the issue. When one of the
solutions resolves the issue, there is no need to continue
troubleshooting.Solution one: Check the scanner lightFollow these steps to check the scanner light by making a color copy of any document. - Load plain white, unused, letter size paper in the paper tray.
- Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
- Make a color copy.
- When
the product starts to scan the document to copy, slightly lift the
scanner lid to see if the scanner light turns on. It is not necessary to
lift the lid completely CAUTION:Do not look directly at the scanner light.The scanner light should be visible under the scanner glass to the right or left.Figure 1: Scanner light visible underneath the glass
1 - Area where scanner light is visible2 - Scanner glass- If the scanner light does not turn on
when the scanner mechanism moves across the scanner bed, continue to the solution to reset the product.
- If the scanner light turns on
, continue with the next solution.
Solution two: Check the power connectionFollow these steps to troubleshoot the power connection.- Press the Power button (
) to turn off the product. - Unplug
the product power cord from any surge protector, extension cord, or
power strip, and then connect the power cord directly to a wall outlet.
- Press the Power button (
) to turn on the product. - Load plain white, unused, letter size paper in the paper tray.
- Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
- Try again to make a color copy.
- If these steps resolved the issue
, you do not need to continue troubleshprinter will not scan - note.pngimg src="/uploads/images/note.png" alt="note.png" class="h_mi" />NOTE:If
the product works properly when plugged directly into a wall outlet
rather than a power strip or surge suppressor, the power strip or surge
suppressor might not allow enough voltage for the product to work
properly.
- If the issue persists
, continue with these steps.
) to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different
wall outprinter will not scan - c01602202.gifclass="h_mi">Press the Power button (
) to turn on the product.
- Try again to make a color copy.
- If these steps resolved the issue
, you do not need to continue troubleshooting.
- If the issue persists
, continue to the next solution.
Solution three: Reset the productFollow theseprinter will not scan - c01602202.gifet the product. - Press the Power button (printer will not scan - note.png="/uploads/images/c01602202.gif" alt="c01602202.gif" class="h_mi" />
) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless. - Disconnect the power cord from the rear of the product.
- Unplug the power cord from the electrical outlet.
- Wait 30 seconds.
- Replug the power cord into the electrical outleprinter will not scan - c01602202.gifass="h_mi">Reconnect the power cord to the rear of the product.
- Press the Power button (
) to turn on the product.
- Load plain white, unused, letter size paper in the paper tray.
- Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
- Try again to make a color copy.
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