We are using panasonic KX-T763phones wherin we are getting complaints as whenever the rep put the customer on hold it plays an awful music on hold and our IT support says that this is notpossible to change the phone music.
Please come up with some cost effective solutions.
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Re: Panasonic KX-T7730 Corded Phone
If you truly have music, it comes from a box plugged into the cabinet. The unit could be made by several manufacturers, or could be a CD player. If the talent is music with alternating male and female voices saying "thank you for holding we appreciate your business", etc. then it's probably an OHP-6000 that comes with Message software. http://www.onholdstore.com/software.html
If you have "tones" on hold, then you need to acquire a music on hold box and make a couple of programming changes to set it up. MOH boxes and messages can be found by search engine. The keywords on hold music will get you 19 million hits.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Its the complaint on socket of the device(mobile phone) , the rush using of earphones lead to this problem! Contact your nearst nokia care , they will change ur socket in ur device... With a reasonable cost... Enjoy the music and fm radio after this.....!!!!! Buddies...
If you're reading the programming instructions in order, keep going :-) I have no clue what SLT hold mode has to do with music on hold or background music, but when you get to 111-BGM-Music On Hold source, you can set it to external and you're in business.
The Navigation key set can be changed, it will cost around Rs.250.... Just take it to a mobile repair shop and ask them to change the key navigation board. It is very simple, even you can buy the spare and change it yourself... But the music keys I'm Not sure they will work or not, because it is a well known complaint in Music series of Nokia and nothing can be done properly(so don waste time in spending money for music keys)...
The music is external to the phone system. In the back room or a closet somewhere, there's a dark blue and black cabinet that has a port that's marked MOH. It will go to some kind of box or computer that supplies the music. It may have a model or phone number on it. You change the music by buying or recording new MP3 files to play.
It sounds like you're using the internal synthesizer for MOH. There is a different tune, but it isn't very good either. You need to change the setting for MOH to "Tone" or we can provide a much better MOH source that you plug into the system.
Our music does not require any license fees (copyright license stuff). Alternatively, XM Radio has a program for businesses for less than $28 per month.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.
I'm not sure what you currently have for music on hold but regardless this is a feature of the phone system, not the phone. You may have a built in tune or tone, or you could have an external music source connected to the phone system.
First you need to know which type of Panasonic phone system you have and where it is located. The system part number should start with "KX-T" and unfortunately, knowing the part number of your phone does not help.