Question about Panasonic KX-T7730 Corded Phone

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Panasonic KX-T7730 Corded Phone

How can i change the hold music as we have had complaints

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We are using panasonic KX-T763phones wherin we are getting complaints as whenever the rep put the customer on hold it plays an awful music on hold and our IT support says that this is notpossible to change the phone music.
Please come up with some cost effective solutions.

Posted on Sep 22, 2009

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If you truly have music, it comes from a box plugged into the cabinet. The unit could be made by several manufacturers, or could be a CD player. If the talent is music with alternating male and female voices saying "thank you for holding we appreciate your business", etc. then it's probably an OHP-6000 that comes with Message software. http://www.onholdstore.com/software.html

If you have "tones" on hold, then you need to acquire a music on hold box and make a couple of programming changes to set it up. MOH boxes and messages can be found by search engine. The keywords on hold music will get you 19 million hits.

Carl


Posted on Oct 02, 2008

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The music is external to the phone system. In the back room or a closet somewhere, there's a dark blue and black cabinet that has a port that's marked MOH. It will go to some kind of box or computer that supplies the music. It may have a model or phone number on it. You change the music by buying or recording new MP3 files to play.

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We are using panasonic KX-T7633phones wherin we are getting complaints as whenever the rep put the customer on hold it plays an awful music on hold and our IT support says that this is notpossible to...


The TDA cabinet has at least 2 jacks, labelled EPG and MOH. Guess what MOH means :-)

I don't know about cost effective, but you can get an MP3 player or use a spare PC to stream MOH music to your phone system at prices starting as little as $29.

http://www.onholdstore.com/onholdsystems.html lists players that sell for $140-200, and the Software tab gets you Message Studio to make your own MOH productions. It includes free music and voices.

Outside of that, use the keywords MUSIC ON HOLD and you will see tons of prices and alternatives.

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Sep 22, 2009 | Panasonic KX-T7633 Corded Phone

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How to change the hold music on the panasonic kx


Back in a closet or electrical room, there's a back and blue cabinet with all the wires coming into it. That's the phone system cabinet. Your Music is plugged into a port labeled MOH.

When you get to that, it will be some sort of MOH player. Post back when you find it. If it's an On-hold product, there's a software program to change it.

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Can I change the on-hold music ??


The on hold music comes from something plugged into the TDA cabinet in the back room. Sure you can change it, but you have to find it first.

Such sources can be an On Hold device from Intellinet, A Premier box, or maybe a Nel Tech box or simply just a radio or CD player.

Once you identify what you have, post back here and someone can talk you through sources to change the message.

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Sep 02, 2008 | Panasonic KX-T7630 Corded Phone

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It sounds like you're using the internal synthesizer for MOH. There is a different tune, but it isn't very good either. You need to change the setting for MOH to "Tone" or we can provide a much better MOH source that you plug into the system.

Our music does not require any license fees (copyright license stuff). Alternatively, XM Radio has a program for businesses for less than $28 per month.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

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