Home phone rings,fax cuts in when talking to caller!
We have a 2210 all in one printer, I have it set (fax) to answer after 6 rings I have it set to triple rings, on a duiet line.When the house phone rings and we pick up shortly after the fax button lights up as if it is recieving a fax and we have to push the cancel button to stop it or push the on button for a while to turn it off. This is driving me crazy can you guy,s help!.
My e-mail is email@example.com
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Re: home phone rings,fax cuts in when talking to caller!
First try a reset on the unit: Try the steps mentioned bellow
Unplug the power cord from the All-In-One as well as the power outlet when there is still power in the All-In-One. and wait for atleast 1Min
Plug the power cord directly to a wall outlet without surg protector. (if possible connect it to a different power outlet) Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
All the setup seems to be right. Except it seems you need to check the rings to answer in your answering machine if it is set to lower than that of the Fax (it should be atleast 4 or 5 Rings)
And the rings to answer in the All-In-One is set to 6 Rings
And make sure you have the right distinctive ring pattern as triple (If possible confirm it with your telephone service provider) and set it appropriatly, to me it seems it sould be clarified first with the telephone service provider
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1. contact the phone company about distitive ring. This will have a different ring for incoming faxes. 2. set the fax up for distitive ring once the phone company sets you up. This will cause the fax only to answer when another fax is calling, due to the distictive ring set up.
You have to set the fax to at least one more ring than the answer machine. When the phone rings the fax wakes up and listens after the answer machine picks up, if it hears a fax it will take over and print the fax.
For that you have to enable auto answer in your printer. For that go to printer menu settings there you find option for enable auto answer in fax settings. then it automatic receive fax. Let me know if you need more assistance. Thanks.
Solution: Contact local phone company to check the telephone wall jack for low ring voltage.
Facsimile equipment?(fax machines), like other telephone anwering devices, require ring voltage at a telephone jack to answer automatically.? The ring voltage is one of the services provided by the local phone company.
Low ring-in voltage can cause short bursts of ring tones at the phone jack.
Callers may hear one or two ring back tones and then ringing will stop and nothing else will be heard.
Inside the home, the called party will hear a brief ring and then nothing else will be heard. If the telephone handset is lifted, the caller may be on the other end.
To check if the fax will not answer due to low ring-in voltage, do the following:
Disconnect the fax at the telephone wall jack.
If an answering machine is available, connect it directly to the telephone jack. If an answering machine is not available, connect a telephone to the telephone jack.
Dial the fax line and see if the answering machine answers the call, listen for uncommon ring tones inside the home or check for similar symptoms as described above. If any of the above symptoms occur, please contact your local telephone company.
Set your machine to MANUAL, this will allow you to answer every call yourself, then if it is a fax, the machine will take over. Sounds like you have it in fax/tel mode now, which allows for the fax machine to answer every call then if not a fax, double rings to you.
If you have a distinctive ring pattern activated in the same phone line you will be able to receive fax, Voicemal, and phone calls without disconnecting the fax cable on the All-In-One.
When you have activated a distictive ring pattern.
Then you need to set the rings to answer in your fax machine to The ring pattern which was provied by your telephone company.
In the Menu/Setup>Goto> Basic fax setup> Then> Set it to either double ring or triple ring which ever is aplicable. Then Raise the rings to answer in advance fax setup to 5 or 6 Rings
The rings to answer in you phone or answering machine should be set to 4 (Always lower then that of the fax)
The "tags" says no dial tone, so I wonder if you can send faxes? If not I would suspect the connection is not correct. The preferred setup would be to connect the phone line from the wall to the line input of the 2210 and then plug the phone (and answering machine) into the phone output on the 2210. Looking from the back the should plug into the jack on the right and the line to the wall should plug into the jack on the left. It is possible (??) that the 2210 will not present an autoanswer option if an active phone line is not connected. You can see the setup instructions for the Fax here. Note HP recommends using only a 2-wire phone line.
Also, do you have DSL on the same line? This can cause some issues.
Regards, Bob Headrick, Microsoft MVP Printing/Imaging