Question about HP PSC 2210 All-In-One InkJet Printer

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Home phone rings,fax cuts in when talking to caller!

We have a 2210 all in one printer, I have it set (fax) to answer after 6 rings I have it set to triple rings, on a duiet line.When the house phone rings and we pick up shortly after the fax button lights up as if it is recieving a fax and we have to push the cancel button to stop it or push the on button for a while to turn it off. This is driving me crazy can you guy,s help!.
My e-mail is pbry7322@bigpond.net.au

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  • 234 Answers

First try a reset on the unit: Try the steps mentioned bellow

Unplug the power cord from the All-In-One as well as the power outlet when there is still power in the All-In-One. and wait for atleast 1Min
Plug the power cord directly to a wall outlet without surg protector. (if possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)

All the setup seems to be right. Except it seems you need to check the rings to answer in your answering machine if it is set to lower than that of the Fax (it should be atleast 4 or 5 Rings)
And the rings to answer in the All-In-One is set to 6 Rings

And make sure you have the right distinctive ring pattern as triple (If possible confirm it with your telephone service provider) and set it appropriatly, to me it seems it sould be clarified first with the telephone service provider

Check the above and let me know if any problem

Good Luck

Posted on Oct 02, 2008

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Solution: Contact local phone company to check the telephone wall jack for low ring voltage.

Ring-in Voltage Facsimile equipment?(fax machines), like other telephone anwering devices, require ring voltage at a telephone jack to answer automatically.? The ring voltage is one of the services provided by the local phone company.
  • Low ring-in voltage can cause short bursts of ring tones at the phone jack.
  • Callers may hear one or two ring back tones and then ringing will stop and nothing else will be heard.
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To check if the fax will not answer due to low ring-in voltage, do the following:
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Incoming faxes


Do you have a distinctive ring pattern in the same phone line
If no then you need to get a distinctive rig pattern from your service provider, which will differenciate the type of rings for phone and fax.
If you have a distinctive ring pattern make sure which one it has single rings, double rings, triple rings and double and triple rings.
To enable> First make sure auto answer in turned On
In setup/Menu go to > Rings to answer and set it to 5 or 6, and make sure the rings to answer in you answering machine set to 4(Always Should be lower then you rings to answer in the fax)
In Advance Fax setup> Then Ring pattern should be setup for the one which you service provider as given either double or triple Rings>
And the go to tools and run fax test and check what has failed

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Faxing


If you have a distinctive ring pattern activated in the same phone line you will be able to receive fax, Voicemal, and phone calls without disconnecting the fax cable on the All-In-One.
When you have activated a distictive ring pattern.
Then you need to set the rings to answer in your fax machine to The ring pattern which was provied by your telephone company.
In the Menu/Setup>Goto> Basic fax setup> Then> Set it to either double ring or triple ring which ever is aplicable. Then Raise the rings to answer in advance fax setup to 5 or 6 Rings
The rings to answer in you phone or answering machine should be set to 4 (Always lower then that of the fax)

Good Luck

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1 Answer

Me again 2210xi all in one fax problem


The "tags" says no dial tone, so I wonder if you can send faxes? If not I would suspect the connection is not correct. The preferred setup would be to connect the phone line from the wall to the line input of the 2210 and then plug the phone (and answering machine) into the phone output on the 2210. Looking from the back the should plug into the jack on the right and the line to the wall should plug into the jack on the left. It is possible (??) that the 2210 will not present an autoanswer option if an active phone line is not connected. You can see the setup instructions for the Fax here. Note HP recommends using only a 2-wire phone line.

Also, do you have DSL on the same line? This can cause some issues.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

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