a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
What seems to be happennig is the home position sensor has an error.
Look at the back of the cartridge folder and you should see a piece of mylar.It may be missing or it has ink or grease on it.
if it is grease take a isopropry pad and wipe it down very carefully.
If not look for a piece of clear mylar appr.11 inches long by 5/16 in. and re-attach
If the printer carrier is slamming into the side of the printer, please try the following:
Disconnect the power supply from the back of the printer.
Open the front cover of the printer where the cartridges are located.
Look for two black bands that span from left to right (they should have one serrated side and one smooth side). Just above the black bands there is a transparentstrip; this strip is called the Encoder strip.
Flick this strip lightly with your finger to make sure that it is running smoothly from left to right. You may need to do this two or three times. CAUTION: Do not pull the strip!
Close the front cover of the printer and reconnect the power supply.
If the problem persists, then its a hardware issue and you should contact Lexmark for replacement of the printer.
From what you are saying you are getting 'clear carrier jam' because of
a misalignment. The jam error message is a generic message that applies
to a multitude of things. The carrier while is in right, might not be
sitting right. A piece of plastic that holds the carrier might be
broken or the printhead might be messed up. Anything that causes it to
not sit the way it wants will cause that error message.
your encoder strip(a transprent strip behind the carriage) is either broken or loosed up and so it is not able to get self aligned.kindly fit the encoder properly or change the encoder if neccessary.encoders are usually very cheap.wish u luck!!
This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.
I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.
I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.
I just found that one of the little feeder rollers (??) on the roller bar has jumped out and is sitting (still attached by its spring) on top of the roller bar. I reckon that's curtains for the printer. Am I right or is it repairable?