Question about Panasonic KX-T7630 Corded Phone

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Greeting message Thank you for your response, Unfortunately still couldnt fix the problem. Could you simply explain how we can set a message for after hours calls, so when the phone rings and no one is available to pick up , will automatically FWD the caller to the greeting message to leave name and number Thx

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  • Panasonic Master
  • 2,460 Answers

Since you asked this question in a 76xx forum, you have a TDA phone system. A TDA has timers that set where unanswered phone calls route to, one of the ports being voice mail/auto attendant.

There is no "simple" explanation for setting auto attendant. Each installation is different. You first of all, have to know which phone system and voice mail you have, then, know how the AA was set up.

For example, in a TVA voice mail, the setup is visual. you log in via the console and drag icons to the screen that maps the call routing. Since you start with custom menu 1, it sets your custom greetings 1,2,3, etc. In a TVS, you build custom service menus by hand.

While phone intercept is straightforward, trunk (line) is not. The voice mail knows whether the call is coming from a phone or a trunk and each has to be defined. In the case of an extension, you already know it goes to a voice mailbox and plays the greetings established for that person. In the case of a trunk, it may be a different greeting for each trunk for day, night, lunch, and break. Those parameters are all set in the TDA and TVx both.

I hope your head hasn't spun around several times, but the best idea is to sit with your voice mail administrator and phone system installer and get the picture of how the system was designed. You should get specific instructions of how the system handles calls and how you change greetings. You need to get the passwords and instructions for mailboxes 998 (message manager) and 999 (system manager) and a location of all greetings.

If you're into learning, a copy of the manuals for the voice mail and the windows software (if TVA) should have been delivered to your site with the system. In addition, the PT Programming manual (PTPM) can be requested from your dealer and it will allow you to make changes to your TDA.
Spending 5-10 hours with the manual some time will give you a better idea how the systems work.

Also, a spare PC with USB ports and a network card could get you remote maintenance from your dealer and maybe get you free or reduced cost maintenance and changes.

I know this is probably not the answer you're looking for, but I hope it helps.

Carl




Posted on Oct 02, 2008

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The answering machine out going message is a pre recorded message with a British lady's voice. We have our company message recorded as per manual, what are we doing wrong?


Marianne
If a personal greeting has not been stored, the pre-recorded greeting is played.
unfortunately the user manual does not say how to store a greeting but I am assuming you have to press 2 to accept the new recorded greeting and hopefully it will store the recording as it is not really explained in the user manual on the process on how to store a greeting.

---------------------------------------------------------------------------------
ftp://ftp.panasonic.com/telephone/om/kx-tg4500_en_om.pdf
page 60
Are you pressing two (2) to accept the greeting after you record it ?

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Where do I change my message after hours when the phone rings


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It tells me that I cannot re record greeting - it says unable to fix now


Hello,

what this simply is that your panasonic phone has been over power by power supply what you are to do first of all put off the phone for some time then put it on again after it most has relax it self then apply the below instruction to reprogram the greeting message on your panasonic phone again

Several Panasonic telephones come with a built-in answering machines. You can leave the telephone as is and let your callers hear a message pre-recorded on the device by Panasonic, or you can personalize your phone with your own greeting.


Instructions below.

  1. Press "Getting Rec" on the base unit.
  2. Press "Getting Rec" again within 10 seconds after you hear the pre-recorded message, "To record greeting, press record again."
  3. Lean in so you are within eight inches of the microphone on the unit, and wait for the long beep.
  4. Record a personal greeting lasting up to two minutes after you hear the beep.
  5. Press "Rec Greeting" or "Stop" after you have finished recording your greeting.
  6. Record your greeting again if the base unit displays an "E" and beeps six times in a row.
  7. Press "Greeting Check" to hear the greeting you recorded.
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Thank you and thanks for using fixya.

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