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Cannot use my email address

A guest in my home signed onto e.b., of course using my e-m address.Now I cannot use e.b. as they will not accept my name with my mail address. Tried to make a girl understand this but she was hopeless. Can we delete the other name and have mine? the other persons has given me their user i.d. and the password so that I can hopefully correct this. Thanks

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  • ernross Oct 07, 2008

    No Luck....This is Thanks anyways

  • damdam1 Oct 09, 2008

    my girl friend oppened account useing my email address now i have her problems not allowing me to use ebay how do i deleat her and have just me

  • Anonymous Mar 14, 2014

    I think someone has hacked my account as l cant log in and l did try ringing customer services but was left listening to music for over 30 mins. Ive been shopping with ebay since 2005 and lve just bought items this week with my account, my user name is 2005deannef and it wont accept my password or my email address can you help me pleaseThanks Deanne


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  • 38 Answers

If and only if that account is not limited can u then close your account
just go into my eaby and then messages and then at the middle of the page on the left side it says close account and tehn ago about from there

Posted on Oct 07, 2008

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2 Answers

I need to confirm my eBay address

If you go to eBay and when asked to sign in, click on the link "I don't have my password". They will ask you for the email address you used to register on eBay with and once you send it, they will send you an email with a link to reset your password.

Mar 07, 2015 | eBay Ecommerce

1 Answer

How to change password

Problems Signing In?
If you're having problems signing in to eBay, check the following information for a possible solution:
Solution I forgot my password, user ID, or both. Forgot Password
Ask eBay to SEND PASSWORD to your email address. Enter your user ID and click 'Continue'. The email you receive will give you a link to reset your password.
Note: You may need to answer your secret question and at least one other question related to your account.
Forgot User ID
Ask eBay to SEND YOUR USER ID to your email address. Enter your email address and click 'Continue'. The email you receive will tell you your user ID and give you a link to reset your password if you need to do so.
If you have tried the instructions above but have not yet received an email from eBay, please:
  • Check your bulk or junk email folders and filters to make sure they are not blocking eBay emails.
  • Make sure your email inbox is not full. If it is, delete some email and then try the steps listed above again.
Note: If you receive an alert message that your user ID can't be verified, you may be asked to provide additional verification to confirm that you are the account holder. Follow the instructions in the alert message. I get a "Your sign-in information is not valid" message. Make sure that your Caps Lock key is off then try signing in again. If you still can't sign in, do the following:
Note: eBay will send you information to the email address associated with your member account. You should receive a response within 24 hours, depending on your email system
Important: If you have bought an item as a guest you will not have an eBay user ID or password. You will need to register to obtain a valid user ID and password. My account has been suspended. See our information about suspended accounts. I got a message saying the page couldn't be displayed. This is often a temporary problem. Try signing in again. If you still receive the message, try the following:
  • Make sure your browser is up to date. eBay uses Secure Sockets Layer (SSL) technology, which may not be supported by an older browser. You may need to upgrade your browser in order to sign in to eBay.
  • Try deleting (clearing) your cookies and your browser's cache (also called temporary internet files).
Note: Cookies are small files placed on the hard drive of your computer, which eBay uses to provide you with services.
Cache is a local storage area on your computer where copies of images and web pages are kept for quicker viewing the next time you visit the same page. Your cache can become outdated or full, causing pages to load slowly or not at all. See the Help section of your browser's menu to learn how to delete these temporary Internet files. I received a message that says I need to enter a verification code. To help us maintain safety on eBay, eBay occasionally asks for an additional security check during sign in. If you get this message, type the code hidden in the image into the box, then click the Sign in button. If you can't see the image, click the "Listen to the verification code" link to go through an audio security check.

Sep 01, 2014 | eBay Auctions

1 Answer

How to open new ebay accou8nt

Go to ebay,com at the top left of the page it says sign in or regester. Click on regester. The next page asks for your first and last Name, your email address, and choose a password and verify password. Ebay will send you a link to your email address, for your new account. Go to your email and click on the link. Follow the prompts and thre you have it!

Apr 06, 2014 | Ecommerce

1 Answer

Its been a while since I last logged in to e-bay and I cannot for the life of me remember my details can you help?

Access ebay main screen. I assume you remember your sign in name, then when it asks for password, click forgotten password, be taken to another screen to enter email address, if changed will have to try all email addresses you have used. Good Luck.

Or you could send email to support explain your situation they may be able to help with security questions from the past.

Oct 02, 2013 | Ecommerce

1 Answer

Delete guest account

If this guest account is not yours and there is not items being purchased and you being billed for them ,then you don`t really have to worry about it. If you want an eBay account of your own just click ''sign up'' instead of ""sign in'' and use a different eMail address. You can have more than one eBay account by using a different eMail address.

check out my eBay store

Jul 04, 2013 | eBay Ecommerce

2 Answers

How do i open a new ebay account with an existing email address

  1. Go to and click 'Register'
  2. Enter your contact information in the 'Tell us about you' box. You are required to enter a current email address so you can retrieve lost passwords.
  3. Then choose your user ID and password. Select a username of your choice. This is the name other eBayers will recognize you. The password must be at least 6 characters/numbers and make sure to remember it.
  4. Agree to the User Agreement and Privacy Policy. Once you click 'Register' eBay will automatically send a confirmation email to your email address.
  5. You are required to open the email sent to you and click on 'Activate Now'. This will activate your account and open your eBay account in a new window.

Wishing you successful selling on eBay!

Jan 04, 2013 | eBay Auctions

1 Answer

Can not sign in

Try clearing the cache and cookies of your computer and the saved password for eBay. Then try again. You can use another browser and do the same. If it won't work, then try using the forgot password page. If you are able to answer 2 out of 4 of the secret questions you set up then you will be able to receive the reset password email. If you will not able to do the above, then you need to contact eBay's customer support. They will just ask you for the email address you use to register your account, your full name, phone number and address or your date of birth. These are used in verifying your account information then they will send you an email with the reset password link. If not, then you will be connected to eBay's Account Security team for more questions so that you can gain access to your eBay account.

Another option is to create an eBay account.

Hope this helps. Goodluck!

Jan 23, 2012 | eBay Auctions

1 Answer

I purchased something two dayss ago & can't pay for it because my ebay won't accept my password. I can't sigh in to my ebay and I can't ask for an email from you because I don't have my email address...

Use a friend or family members ebay id and then search for the item you purchased and contact the seller and explain that you would like to send a money order for payment because you forgot your password. Just tell him your ebay user name and he/she will have record of the transaction

Feb 05, 2011 | eBay Auctions

1 Answer

Password wont work. tried re registring with 1 change cant sign in

changed my email address with ebay. It hasn't accepted my password since. Ebay over the phone gave me a new one - it wont work. Ebay instant messenger said he's checked my new email is ok but i still can't log on. Been with them for 5yrs without probs.

Dec 16, 2010 | eBay Auctions

2 Answers


it is possible to edit your profile try this first

Feb 22, 2010 | eBay Auctions

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