Question about Frigidaire FRS3R5EMB Side by Side Refrigerator

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Ice comes always comes out crushed

No matter which selection I make (whole or crushed) the ice comes out crushed. I have removed the icce bucket. empptied the entire thing, unplugged and then plugged back the unit and the condiditon remains. The only ice I get crushed.

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  • Anonymous Oct 15, 2008

    I have the same problem

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The door that directs the ice cubes away from the crusher is not moving. You probably have a bad solenoid. It is easy to replace. After removing the ice drawer, take out the two phillips head screws that hold the back section in place. This section has a plastic shaft sticking out that powers the ice auger, plus the actuater for the cube/crushed door. Make sure you unlug the power at the wall by this point. Now unplug the nine pin electrical connector that connects this unit to the back plug in the freezer. Remove the whole assembly and you will see the light bulb, the auger motor and the bad solenoid assembly. The center core of the solenoid should slide up and down freely. I usually find them jammed. Order the part online, or from a local distributer. $20 or so. The correct part number is probably 241675801, but could be different. Check your specific model at www.frigidaire.com/service. Parts manuals can be accessed there.

Posted on Oct 09, 2008

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This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question.
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