No matter which selection I make (whole or crushed) the ice comes out crushed. I have removed the icce bucket. empptied the entire thing, unplugged and then plugged back the unit and the condiditon remains. The only ice I get crushed.
The door that directs the ice cubes away from the crusher is not moving. You probably have a bad solenoid. It is easy to replace. After removing the ice drawer, take out the two phillips head screws that hold the back section in place. This section has a plastic shaft sticking out that powers the ice auger, plus the actuater for the cube/crushed door. Make sure you unlug the power at the wall by this point. Now unplug the nine pin electrical connector that connects this unit to the back plug in the freezer. Remove the whole assembly and you will see the light bulb, the auger motor and the bad solenoid assembly. The center core of the solenoid should slide up and down freely. I usually find them jammed. Order the part online, or from a local distributer. $20 or so. The correct part number is probably 241675801, but could be different. Check your specific model at www.frigidaire.com/service. Parts manuals can be accessed there.
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This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question. Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem. You might want to collect all the ice cubes that have accumulated in the ice bucket in a container, empty the ice bucket, clean out the mechanism from any obstructions, and then put the ice cubes back into the ice bucket.
this manufacture makes 2 seperate style ice buckets one in the door and one in freezer with a large ice bucket and auger screw that turns... first we will explain the one up on a shelf in freezer side up top... if you pull your ice bucket completely out of freezer... there should be a small bar coming out of rear toward bottom of ice bucket assembly now put it back in where you got it but this time watch where the rod goes... there is a solenoid in the rear of freezer actually called cube/crush solenoid and what this does is if switched to crush will raise that rod and activate the teeth in bucket to crush ice... if not will let ice fall out in whole piece...this solenoid sometimes gets hung or will freeze ...make sure with your finger you can move it freely and then watch it with some assistant pushing the switch for you does it go up when the handle is hit... the ice bucket in door works the same way except the componets are in the door and a little harder to access... repost with any questions if this doen not help you out...good luck to you
to solve the frozen food problem, turn the temp back to 4. this should be the factory recomended setting. the only dispensing crush ice is probably a bad solinoid. you will find this behind the back wall. it engages to lift the thin metal rod on the bottom of the ice bucket to dispense cubed ice. and the ice being frozen in the bucket is probably a bad ice flapper in the door. it's letting warm moist air into the ice bucket that is freezing
remove bucket,empty into large bowel. inspect bucket opening,and be sure ther are no chunks of ice hindering movement of blade bypass mech. w/bucket out operate ice disp on crushed and cubed selections,listen for sharp snapping sound before motor turns.if sound is heard,reinstall bucket,and you should be good to go
usually there is a device in the ice bucket that activates or deactivates for cubed or crushed..that is controled by another (stirup) behind the bucket, that may be frozen up, thaw the whole refer...then see what happens. It might be in the switch...as well, if so call some one
will it still dispense the whole cube?theres a brass rod under yourice bucket, remove bucket and check that rod, should be spring loaded and have a little bit of action(youll see it move a flap in front of bucket as its twisted, if so make sure the bucket is being reinstlled correctly, try the dispensor w/o the bucket installed at all, open the door trip the switch with one hand and depress the plunger for both crushed and cubed and check for the motor to turn