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Cannot scan a photo to my computer

When trying to scan a photo and press scan menu and scroll down to "scan to computer" an error message displays, ie "No Scan Options" refer to device documentation to troubleshoot. What does this mean and what should I do? I've checked the Basics Guide and cannot find an answer.

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Hi jcathcart,

For OfficeJet and PhotoSmart, please try this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00503569&dlc=en&lc=en&jumpid=reg_R1002_USEN

This link might be helpful, too, FAQs for All-in-Ones:
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?cc=us&docname=npu03238&product=12019&dlc=en&lc=en&jumpid=reg_R1002_USEN

I just went to www.hp.com and typed in "no scan options" in their search field at the top of the screen. You can find even more help though if you drill down through your specific product.

Please let me know if this helps a little...
-JW

Posted on Oct 06, 2008

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Close the front cover, your toner cartridge should now work.


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Open the front cover of the printer
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Here's the thing you can do.
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5 Set ABS P LEVEL TO 0
6 Set press STOP to EXIT

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the information in the link is too long to paste but you may want to look at it.

HP Jetdirect and Embedded Jetdirect Inside Print Servers - TCP/IP, Messages on Configuration Page or Self-Test Page

Get the IP address subnet and gateway address of a computer in the same network.

Usingthe LJ5's control panel, setup a static IP for the Jet Direct using thenumbers you got from the Laptop, except change the last number of theIP to one that is not being currently being used. Perhaps adding 5 or10 to the highest number in use.
Here are the steps to configure the LJ5.

1.Press MENU, repeatedly, until the following message appears on thecontrol panel: HP LaserJet 5/5n/5m and the original Color LaserJet: HPMIO MENU
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5. Press ITEM repeatedly until CFG TCP/IP=NO* appears.
6. Press the PLUS button. CFG TCP/IP=YES* will appear.
7. Press ENTER or SELECT.
8. Press ITEM until BOOTP=YES* appears.
9. Press the PLUS button. BOOTP=NO will appear.
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12.Press the PLUS button until the value of the first byte of the IPaddress appears on the control-panel display. By pressing SHIFT and thePLUS button, the value will decrease.
13. Press ENTER or SELECT.
14. Press ITEM to continue. Repeat Steps 11-13 to configure the remaining bytes of the IP address.
15.Repeat Steps 11-13 to configure the subnet mask bytes (SM BYTE 1=),syslog server IP address (LG BYTE 1=), default gateway (GW BYTE 1=),and timeout (TIMEOUT=).
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else: have the printserver reinstalled
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