Question about Sharp Fax Machines

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My Sharp fax machine model UX-355LR is saying "LINE ERROR" every time I try to transmit, after getting the fax tone and pressing Start. Then it prints a report with a note: COM.E-7. It has worked perfectly up to now, and nothing has changed.

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Hi,

Unplug the fax machine from the power outlet and allow it to reset for 30min. Then plug it back in to the power outlet. If this does not solve the problem, thencheck if the phone line between the fax machine and the wall is 'OK'.

Let me know the result

Posted on Oct 01, 2008

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Some time of error on the machine u r getting.unplug the device and then replug for reset do it

Posted on Oct 01, 2008

  • tech gurus Oct 01, 2008

    the easiest way to clear it is to unplug the fax machine from the power outlet and let it stand for at least a minute. Then plug it back in to the power outlet. If this does not clear the problem, use a regular phone to check if the phone line between the fax machine and the wall is 'OK'.

  • tech gurus Oct 01, 2008

    if you are handy with a screwdriver, here is an almost certain fix:
    Making sure the unit is unplugged, remove the bottom metal plate. A grounding wire is attached underneath so be sure to remove that as well. Set plate aside. You will see several circuit boards. Locate the one that has the small, round, silver battery on it. Next pull off all the connecting cables. Don't worry about which goes where as they only fit the way they came out. Carefully remove the board from the unit. It is held in place by plastic clips that you can gently pry back. Taking a small screwdriver, carefully lift the battery up a bit. It is soldered in place so be careful not to break it off. Next you need to short the battery momentarily. Do this by placing the screwdriver across the two metal tabs that are soldered to the battery. If your screwdriver is too small, use a bent paper clip to short the terminals. Put everything back together. Load film and paper before plugging it back in. When you plug it in it should come back on showing the date. The memory module sometimes refuses to reset after an error and the battery backup keeps this memory. Often the start/stop reset function will not reset so you need to short out the battery momentarily to clear the memory. Hope this helps.

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2 Answers

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Is it receiving faxes? Make sure you have the line in the right place in the back of the machine (line) and that you get dial tone (hit the monitor button if it has one). Try calling it on your cell to see if it picks up. You may have a poor phone line conditon, and you could try to slow the modem speed down or check the ECM (Error Correction Mode) if so. If it's a jamming problem, try to run a copy and see if it feeds ok. If not try cleaning the feed/pick up rollers with mild soap and water. Reseat the paper and try it again.

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WHat model is the fax machine? Also check to make sure that the phone line and the fax line are not 2 different phone jacks. Also if the phoneline and fax line are on the same jack, make sure to program the fax number into the fax machine. Also, double check if the fax machine has an in and out phone jack that it is in the in jack.

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1 Answer

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Hi Fatimo25,
The screen on your fax machine displays how the machine is set to receive calls. TEL MODE means the machine will not auto-answer incomming calls and will operate as a normal telephone device, it will still however be able to send a fax in this setting.
Place your message on the original tray and pick up the handset, dial the number and when the distant machine answers press the start key or ask for their fax machine and when you hear the high pitched fax tone press start.
There is a button on the panel that will allow you to change the reception mode of your machine to the other settings.
Your machine is of a model that doesn't come into this country so I have no manuals to forward you. You can try however to access the SHARP web site www.sharp.ae
Hope this helps you
regards
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Verify that you have a dial-tone by plugging a regular phone into the wall jack

Make sure the phone cord is plugged into the LINE jack..

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Try this:

Set the fax machine to AUTO reception. Next, you would want to set the proper settings in your Option Set List. To print a list press the FUNCTION key, the number 2 key, then press the # key until it reads OPTION SET LIST in the LCD screen and press the START key. This will print your list. The following settings should be seen: Number of Rings 1 to 4 rings (setting #2) Dial Mode- TONE (setting #8) TAD Connected- OFF (setting #9) * Quiet Detect Time- 04 seconds (setting #10) * Distinctive Ringing- OFF (setting #12) **

Let us know if this doesn''t fix it... we can go from there!

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Check the line for a dial tone on the machine. Either the handset, onhook or speaker phone button. This will test if any comunictions boards have failed in the machine. If you have a dial tone the fax is ok

Next try a manual transmission. Basically make a normal phone call with for example using the handset but have your original in the fax ready to go, ring the fax number when you hear the other fax pick up you press the start button.

Don't forget the other fax may have a problem.

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Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

Don't forget to rate your solutions please.

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