Soap/water solution pouring out on floor when trying to use hose & attachments
My new carpet cleaner has done a great job but now trying to clean stairs with the hose and handheld attachments, there is no solution being dispensed except from underneath the cleaner all over my tile floor. Also is there a trigger on the handheld part or am I meant to use the one on the cleaner?
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Water will clean carpets but not very well. For the best results don't put any cleanser in your machine. Soap can clogged up the lines in your machine. When you have soap dispensed or or in the water in your machine you are squirting it onto the carpet and sucking it back up at the same time...the soap and water isn't on the carpet long enough to clean well unless you keep going over the same area many times. To clean better it's really important to vacuum thoroughly going slowly in multiple directions to get as much dry, gritty soil and hair and dust out as possible, it's easy to get these soils out when the carpet is dry if your vacuum is working properly. Vacuum, vacuum, vacuum.
Get a spray bottle or sprayer and put hot tap water in it, add the cleaning solution to the hot water and spray enough on the carpets to get the face fibers damp...let the hot water solution sit on the carpets 5 or 10 minutes and then use your machine to clean and rinse the soap, water and loosened soils from the carpet fibers. Repeat if necessary. Your carpets will be cleaner because you allowed adequate dwell time for the soap and water to work on the sticky greasy soils attached to the carpet fibers and stay clean longer because the soap is rinsed out of the carpets. Your carpet cleaning machine will last longer too because the water lines, pumps, spray jets, heaters, etc can't get clogged with soap gunk if you don't put soap in it. The method I'm describing is how the best professional carpet cleaners clean carpets. Hiring a quality carpet cleaner cost more up front but the carpets may stay clean two or three times longer, saving a lot of money in the long run. If you clean your carpets using this dual process method you may do a better job with a small portable home or rented cleaner than hiring the average carpet cleaning professional who is trying to give you the lowest price.
For some reason it sounds like the pump is not priming. You can probably manually doing this by disconnecting the out going hose at the pump, pouring in a little water, reconnecting the hose and then trying.
There are a few things that can cause a Bissell carpet cleaner to not dispense water. First thing to check is the belts if your machine is a Pro Heat. The flat belt goes around the motor shaft and the pump. As the motor runs it spins the pump. This is a stretch belt and stretch belts should be replaced at least once or twice per year to work properly as they will lose elasticity even if the machine has never been turned on. The first thing to check is to see if water will spray from the upholstery tool. If it sprays but you still get no water at the floor jets then check and clean the jets to insure they are not clogged. Getting water from the upholstery tool means the pump is working ok. If not, make sure the water tank and soap tank are not empty. Even if the water tank is full make sure the soap tank is full too. I would suggest NOT putting any soap in the soap tank because that is what causes most of the problems. Put plain tap water in the soap tank and try the machine again. Hold the trigger down giving it plenty of time to flush out any air bubbles and/or soap from the pump and the lines. If you still can't get any water from to the floor jets the most likely problem is the heater is clogged with mineral deposits or soap gunk. When a machine sits in the closet for months the soap in the lines coagulates and will clog things up. Which is why if you want the machine to work for a long time NEVER put soap in it. To do a better job of cleaning put your soap and hot water into a sprayer and use this solution to pre-condition the carpets. Pre-conditioning gives the soap and hot water a chance to dissolve the gunk in your carpets, then use fresh hot water in the machine to flush the soap and dirt from your carpets. Your machine will last longer and your carpets will be cleaner and stay clean longer because you rinsed out the soap. If you try this method you will be amazed how much cleaner your carpets will be. If you need to clean the heater you will need to separate the handle assembly by removing all the screws. First make sure the machine is unplugged. You'll have to figure out which screws need to come out, it's not too tough. The heater is inside the handle. Look at how it comes apart so you will know how to put it back together. The heater is the silver metal thing with wires and hoses. Remove the screws that hold the cover on being sure not to lose any of the tiny red gaskets. Remove the cover and clean the soap or mineral deposits from the heater core, put the cover back on and put it back together and it should work fine. To keep it from getting clogged again simply make sure you use soft water if minerals were the problem and never put soap in the machine.
There are a few different problems this could be. Usually when someone says it won't extract water off the floor it is because it is not squirting any water. If it is not doing either then you have more than one problem. You can try to pour some water from a cup onto the floor to see if it is extracting water from the carpet. water not squirting could be clogged jets. Look underneath at the red jets and make sure they're not covered with hair or dirt. You can remove and clean them. It could be the pump is not working properly. On some Bissel units the pump has a cogged belt that turns the brushroll. If sometihing gets caught in the brushroll it can strip the teeth off of the pulley on the end of the pump which means you have to buy a whole new pump. Another problem I occasionally see on this unit is the pump gets full of soap suds and will not pump water. Sometimes I can get it working agian by removing the lines and flushing out all the suds.
I have a Proheat 2X and had the same problem. I tried the Water Rinse setting and found water came out and was suctioned properly, but on the Light Clean, Normal Clean, and Heavy Traffic settings, the unit failed to do anything. Problem may be with leaving the soap dispenser in-place, which might scum up the tubing.
SO, an alternative to throwing out my unit and buying somethign else was to put one capful of the Bissell soap in the water resevoir and keep the unit on Water Rinse. IT WORKS BEAUTIFULLY NOW. Don't know if this will help, but at least I didn't have to buy a new unit. Rinse everything after using and there's been no problem.
I have a Proheat 2X and had the same problem. I don't know if this will work with your unit... but I tried the Water Rinse setting and found water came out and was suctioned properly, but on the Light Clean, Normal Clean, and Heavy Traffic settings, the unit failed to do anything. Problem may be with leaving the soap dispenser in-place, which might scum up the tubing. With the dial set to "Tools", I had the same problem.
SO, an alternative to throwing out my unit and buying something else was to put one capful of the Bissell soap in the water resevoir and keep the unit on Water Rinse. IT WORKS BEAUTIFULLY NOW on carpet & tool settings. Don't know if this will help you, but at least I didn't have to buy a new unit. Rinse everything after using and there's been no problem.
You should have the new aquamate, it has a blue top to fill with the water and water/soap solution that pops down into place. You will need to use your power nozzle hose and tube, connect it to your shampooer (make sure to connect the power connection just like the power nozzle). Fill your water up, large compartment is for cold water only and the smaller compartment is for one cap full of soap then the rest filled with cold water. Start with just a splash of water or an empty basin in the rainbow. The trigger will control your water spray and the brush underneath. There are two levers on the back of the shampooer marked with a shower head and a bar of soap. Use the soap with the shower head and the soap on and the water only with just the shower head on. You will want to also go over the area shampooed with both off to **** up the remaining water. Make sure to clean your floor thoroughly before shampooing.
Ran in to similar issue except mine would not spray soap or solution through the floor cleaner but would work through the upolstry cleaner.
I found that there were 2 problems as follows:
1) The heater was clogged with mineral deposits and old soap that I had not cleaned out on a previous use.
2) The Valve that attached to the trigger sticks. (I am currently looking for a new valve)
Since you have soap and no water I your problem probably exists in the bottom of the unit. There are 6 screws to take off the cover.
You will see a hose that come from the soap despenser. It leads to the pump which is located in the front left corner of the unit. You can also trace the water hosed in and out of this pump. Since the hoses are clear you should be able to see any clogg. There is a hose that leads up the handle to the valve and then a hose that comes back down the handle (through the wheel opening) The hose that comes back down from the handel leads to a splitter which devides the output to the two jets.
If water is spraying from the tool hose, then check the heater for a blockage. If the heater port is blocked, then the water can't flow back down to the spray nozzles, which could also be clogged. Most likely a clogged heater, it is in the handle.