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I had a hard drive crash a while back so I had to install a new one. I don't remember what to do next to retrieve the info from my iomega usb hard drive. I am sure the hard drive is a 500 GB desk top

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You need to re-install the Iomega backup software on the new hard drive, so that it will see the backup files on the external hard drive.


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Posted on Oct 02, 2008

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If you connected the drive after the updates, you may want to manually update and select "Custom" rather than "Express" at the Microsoft update site (with your USB Hard Drive attached), The custom installation will allow you to view and select additional hardware and software updates that the express option won't, and may very well pick up your USB hard drive.
If the above has been tried already or doesn't help, you can give this link a try: https://iomega-na-en.custhelp.com/cgi-bin/iomega_na_en.cfg/php/enduser/cust_alp.php?prod_lvl1=3&prod_lvl2=34&p_prods=3,34&cat_lvl1=50&p_cats=50&p_pv=2.34&p_cv=1.50&p_sid=A52CRS-i
It's an Iomega support and download page for Firewire/USB hard drives.
Good luck.

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