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This is my first laptop and it is asking for a security key or passphrase, I don't know where to find this information. The wireless router is already set up and ready to go, but the laptop says that I am not set up to the internet (?) if that is the case then I would not be able to contact you this way. right? please help me if you can. Donna

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It sounds like it is asking you this information to connect to the wireless network. Is your wireless network encrypted (have a password to connect to it)? If it is and this is the first time you are connecting to it with your new laptop , you will have to enter it once , and then it will always remember it.......

If you are 100% sure that your wireless network is not encrypted it is possible you connecting to a diffrent wireless network by accident ,maybee a nieghbor or somebody nearby....verify the one you are trying to connect to is yours, usually will have a higher signal strength then all of the rest.

Posted on Oct 01, 2008

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