I purchased a BD-P1200 Blu-ray player at the end of the summer of 2007, but didn't buy my first Blu-ray movie (Santa Claus 3) until the end of November. Movie would not continuously play, purchased 2nd movie (Pixar Shortfilms) forget it, nothing at all. Although it plays DVDs just fine. Contacted Samsung, did firmware update and master reset, no luck. The two movies still will not play, contacted Samsung again, went through two different levels of tech support until transferred to the Executive Service Department. I was told I had to pay them $85.00us to send the unit to NJ for god knows how long for repair, for a brand new player. Please help with any suggestions to resolve the issue.
I have the Samsung BD-UP5000 and I'd say about 18 out of 20 Blu-ray discs I have tried do not work. Latest disaster is Iron Man, a rented disc would not load at all, one I bought loaded but stutters during playback so much the move is unwatchable.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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need to contact SAMSUNG CUST. SERVICE, they will inform you about a new firmware update need to be done to your unit , beware shipping will cost you around $40.00 , hope this information is helpful , AJ
Problem solved. I decided to use the learning function of my remote to learn the wanted commands of the original remote. The remote I used was a Sony RM-VL610 which could learn the original remotes functions easy and quickly. This is a very good remote for only $30 purchased at Target. The Macro commands were also entered rather easily. I did not try this method originally,because I thought it would be too time consuming and difficult. pcwg
I had the exact same problem as you did... I bought the Sharp Aquos 42D85X which came with Sharp BD-HP21X Blu-ray Disc player. could not get brand new blu-ray movies to play and i found it froze everytime after 10 secs. I phoned sharp who basically were no help watsoever! I then went and returned my blu-ray movies back to the store thinking it was a problem with the discs.. The people there were extremely nice and since they had a display model of the BD-HP21X instore they offered to test the movie on it to veroify whether it was the blu-ray player was the problem or not. Turns out its a fault with all of the BD-HP21X models. So we then ended up returning it back to the store we bought it and exchanged it with the older model (BD-HP20X). I now have no problems playing blu-ray movies. Although another suggestion is to perhaps download the lastest firmware update & see if that resolves your issues.
Your firmware seems to be an older version. Since the discs that you are nameing are asking for Blu-Ray 1.2 support.
Samsung has provided updated firmware to support these discs.
Follow the instructions on the link.
http://tinyurl.com/54a9wo (Using tiny url for ease of use)
Regarding this issue, the only way to resolve this issue to download a Firmware update from samsung.com
Here is the link where you can download this Firmware update:
Download first the manual on how to update firmware for your unit then download the FIRMWARE file.
basically what you need to do is to download this Firmware update to your computer then burn it on a Disc using nero after that let it play to your Blu-ray player to do an automatic firmware update for your player.
Hopes this helps.