Question about Linksys BEFSR41 Cable/DSL Router W/4 Port Switch, Retail Box (DSLSBEFSR41)

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Modem wont load the internet while router is plugged in

I dont know whats wrong but whenever we plug in the router the internet will refuse to work. Our modem wont allow the internet to work....please help.

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  • 186 Answers

It is hard to tell from here with the amount of detail supplied but here goes...
There are a number of things that could cause this:
1) Modem does not realize that the router is plugged in and has not given it an IP Address. Unplug the power to the modem and the router. Wait 60 secs and plug in the modem, wait another 60 secs and turn on the router, 60 seconds after this boot up your computer.
2) Some ISPs record the MAC addresses of the device connected, if this is the case you need to dig ot the router manual (page 53), go into the management console and have the router clone the MAC address.
3) Miswired. It should be ISP cable to modem, cat5 from modem to the WAN port on the router and then a cat5 cable from any of the ports labeled 1,2,3,4 to the computer. In your setup do NOT use the uplink.
4) Misconfigured router. Reset the router back to factory default by inserting a paperclip into the tiny reset switch located in the front panel.
5) Defective router or cable.

Posted on Oct 01, 2008

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if that doesn't work try this;

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hello!

-- who is your internet service provider
-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

you may try this and see if this help solve your problem

Step 1: Shutdown the computer.
Step 2: Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and test the Internet connection.

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