Features I don't know how it happened, but I somehow put the receptionist phone on a do not disturb mode and can't get it off!!! Can anyone help, I am just filling in for the day. The screen says 00:DND, the reception line is flashing and the feature button is flashing, please help!

To turn off do not disturb, press feature #85.

Press feature, then #, then 85.

Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.

From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:

Do Not Disturb *7101 / Cancel *7100

Call Forwarding (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.

Carl

Feature 85 puts do not disturb on the phone and feature # (pound) takes it off

Are the mailboxes set up?? What happens is a call goes to an extension, there is one program set to tell the system that if a call rings 4 times, go here(voicemail). Once it goes there, the voicemail system sees that there is or is not a mailbox matching that extension. If there is, the call goes to voicemail, if not, it transfers to the operator.

OR.....Does your system display the correct time? Its possible that the phone system lost its programming, and doesnt know where the voicemail is.

Both might need a professional tech on site...a bit too hard to help over a forum.

courtney,

Unfortunately if the receptionist is using priority call (f69) there's not much you can do. Priority call is an administrator programmed function that overrides when your on a call and when the set is in do not disturb. Maybe bribing the receptionist might be in order.

http://dstech1.com/programming-line-ringing/


Partner, all releases. Examples
Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist's extension to Immediate Ring and the lines at the users' extensions to No Ring. (This is the factory setting)
Receptionist Backup. If you want all calls on a line to ring directly at users' extensions -with the receptionist providing backup -set the line at the users' extensions to Immediate Ring. Then set the line (or lines) at the receptionist's extension to Delayed Ring. An incoming call that is not answered by a user within 20 seconds will also ring at the receptionist's extension.
Programming
To change the way outside lines or pools ring at an extension:

1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
2. Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line or pool buttons on the phone show the current Line Ringing settings for all lines assigned to the extension. (If a line is not assigned to a button, the green light next to the button is off.) The following ringing options can be shown by the green light next to the line button.
   • Immediate Ring - on steady
   • Delayed Ring - flashes slowly
   • No Ring - flutters quickly
3. To change Line Ringing for any line, press the line or pool button until the button light shows the correct setting (the setting for the currently selected line or pool also appears on the display).
4. Continue programming or exit programming mode.

put phone in dnd mode

On the base unit, press the "Do Not Disturb" button. This button is located on the front right corner of the base unit. The button light should turn off indicating that the DND feature is deactivated.

hahahaha Thanks for the advice! I've been trying and trying to fix this problem for days now. "Do not disturb" button - wow, do I ever feel like a ****.