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I have a problem trying to Install my norton antivirus program. i keep getting a message telling me that I have another norton program on my computer and that I have to remove it before I can install the new one. I cant find any norton programs though. How can I fix this so that I can install my program?

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Please go to this link
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
and download this applicaton for your antivirus removal

check in C drive folders if you can see anything in there.

Hope it helps !! Good luck !!

Posted on Oct 01, 2008

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Try uninstall norton antivirus and load avira antivirus, run word program and check whether an error will come out. If no error, your antivirus might be corrupted and somehow affects your application. If error still occurs after replacing norton, uninstall office program and reinstall again.

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Need to remove norton security


  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):
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    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall
excl.gif The removal program can get rid of the following Norton Programs:
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  • Norton AntiVirus Professional 2004
  • Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
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-----------------------------
u can find symnrt in ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

Jul 07, 2008 | Computers & Internet

1 Answer

I'm trying to instal Norton Ghost 14. Installation goes fine until reboot. I get error E1AD3212 oon Ghost startup ande can't start the Ghost service manually -- Is there a fix for this -- Windows XP SP3...


Which antivirus previously installed? If any antivirus present then remove it in safe mode.
And better to install Norton in Safe mode
Go to Safe Mode with Networking by Tapping F8 key during Bootup, a black screen with option, select the option and then login as Admin account..

If it fails, then try using the Security Configuration Tool to make sure you have privileges to Ghost. You'll find the Tool in your programs menu under Programs|Norton Ghost|Security Configuration Tool.
After then, install Norton.. Let me know the status for further assistance.
Best of Luck 
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Oct 31, 2008 | Computers & Internet

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I have a HP computer, with Windows XP,2002. I had Norton Antivirus 2007, via CD, added to my computer. I want to UNinstall the program. Everything seemed to go OK, --then a display that said, Setup...


Hi co2donjo,

It appears that your un-install didn't quite finish in its entirety, no problem try this:
First off, go to control panel and click on security, see if windows still recognizes norton as your antivirus. If not and it says you are unprotected, go ahead and download the av of your choose, however, Avast is hard to beat, its free and reliable. Follow the setup instructions. You may get a message that says "Avast has detected other av programs install on this computer-do you want to continue with install, click yes or OK. Once your av is up and running go around and delete anything and everything that says norton/symtac. There are quicker ways of deleting the norton av, but, that would depend on your level of windows expertise. You don't want to go snooping through your root directory or your root if your not clear on what to do, so, try this and see if it helps.

Thanks for using FixYa.com

Sincerely, cyyyd7

Oct 10, 2008 | Computers & Internet

1 Answer

I have just purchased Norton Antivirus 2008 and I cannot install the program. Keeps coming up error


It's possible you already have an antivirus program installed. You need to uninstall it, restart then install your Norton Antivirus.

Aug 29, 2008 | Computers & Internet

1 Answer

I have purchased another computer and I am trying to re-install OmniPage Pro 12, and it keeps giving me a error message of some type of "Threat Detected!" Threat name: Frojan Hores Dropper...


Frozen **** are always a problem! hehe! It's possible that your new computer has a more sophisticated AntiVirus program on it, and it thinks your OCR software carries a Trojan Horse type of worm. If your Omnipage is a genuine disc, and the same disc that you used before, i'd suggest you disable your antivirus while installing the program. With Norton antivirus, you'd double-click the yellow circle/button in the system tray and then disable. Since you haven't mentioned which antivirus you have, i'll leave it to you to work that part out, eh? =-]

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Norton Antivirus 2008 purchased 4th July 2008 Order No.1644036072 £29.99. Confirmed paid on my Bank Statement.Can't Download. Need help as I keep getting reminders and I am not sure if I am covered.


No, even if you completed the purchase the antivirus is not active yet. You should have received, in the email used for the order, a link to the download, and a registration number.
Download the install program from the link and if required use the reg. number.
If you cannot find the email with the link check in spam mail, and in trash bin.
If you still cannot install the update, proceed from here to contact Symatech regarding your order, tell you cannot find the download, they will send a new one.
After installing the antivirus, you will need to connect to the internet to validate installation.
Here is FAQ on Norton downloads

Jul 17, 2008 | Computers & Internet

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I have an open account with you at this time. I have just replaced my old commputer with a new one, and Im trying to download the norton anti virus protection to it. I am unable to do this as I get told...


Hi, if you want to install new norton anti virus you may delete all existing norton anti virus in the present pc and then install new norton so that no conflict your installation.

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