Question about Jenn-Air JCD2389G Side by Side Refrigerator

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JennAir #JCD2389GES not cooling refrig at all.

My Jenn Air refrig model # JCD2389GES is not cooling on the refrigerator side but is fine on the freezer side. This happened two months ago for two days then it was fine when I came home one night. I do not know where the damper is nor the computer board; help please.Thanks,

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  • Anonymous Oct 12, 2008

    I'm having the same problem exactly. Freezer working fine and about a week ago the refrigerator side seemed to stop all of a sudden. After a couple of days, it seemed to cool ok again and now it's definately stopped. The fridge is five years old and the extended warranty expired in May. We've got a call in to a service person but no appointment yet.

    Thanks for any help!



    Rob

  • giorgiaortiz Oct 12, 2008

    Hi,

    I've got the exact same problem. I was wondering why my milk curdled when heated this morning. I think it's been going on for two days now. Has anyone figured out the problem?

    giorgia


  • Anonymous Oct 12, 2008

    My Jenn Air refrig model # JCD2389GES is not cooling on the refrigerator side but is fine on the freezer side. damper not work i took it off.

  • JimMullen Oct 13, 2008

    I have the same problem and do not know how to fix it. Prevously, I solved the same problem by disconnecting power, removing the back panels (two hex head bolts), and using a hair drier to melt the built-up of ice on the coils. Apparently, when the freezer coils get icy, the air flow to the refrigerator side does not work properly. This method worked in the past, but not this time. After melting the ice build-up, the refrigerator becomes ame cold, but only in certain areas. The middle of the refrigerator (where I store milk) remains warm. In the course of fixing the problem, I noticed a continuing noise from the top of the refrigerator section. The sound was about 60 hz and stopped when I pounded the top of the refrigerator section's inside panel with my fist! The sound did not come back, but the problem remained. I checked that the fan in the freezer side is working correctly. Is there another fan in the refrigerator side; that would explain uneven cooling. I think the computer is located in the top of the refrigerator side. Could that be out? If so, is there a test for that problem?

  • jcbeckwith Oct 15, 2008

    We have the same problem (warranty up 3 weeks ago). Freezer at 8 degrees and refridgerator at 54 degrees with cotrols almost all the way up.





  • Anonymous Dec 18, 2008

    Jenn-Air (800-331-7456) is telling me that there is not a recall for this problem. They also are telling me that it may be a problem with the Adaptive Defrost Control Board. Your evaporator should never freeze up.

  • markmenzer Jan 23, 2009

    Thanks. This worked, although it took about an hour to defrost. Check the collection pan on the bottom of your refrigerator while you're defrosting. It may overflow.

  • Anonymous Feb 03, 2009

    I have an identical problem.

  • lvkalnoskas Feb 06, 2009

    I have a Jenn Air side by side model #2289aes. The refrig is at 60 degrees but, the freezer works fine. Is it the fan because I can't hear one running.

  • danrochon Feb 17, 2009

    I am having the same problem. both side started gettin warmer than normal. When the refer side was at room temp and the freezer was only cooling, I moved freezer item to second freezer and refer items to non freezing freezer. It worke for a day or so than everyting went back to normal. Could it be a termostat, and if so how do you get to it?

    Thanks

  • Anonymous Mar 18, 2009

    the fridge side is barely below room temp. the coldest part is in the bottom drawers but nothing on the top shelf is close to cold.

  • Anonymous Mar 23, 2009

    I have similar problem with model jcd2295HES side by side. Freezer works on the bottom not the top and the refrigerator freezes in the bottom basket sections and warm elsewhere. the water inlet resevoir also is frozen. Does anyone know where on the web i could find a schematic?
    Thanks

  • unitpapa Apr 11, 2009

    My Jenn Air refrig model # JCD2389GED is not cooling on the refrigerator side but is fine on the freezer side. This happened two weeks ago for three days, So I pulled everything out of the freezer side and pulled the back panel (inside the ice box), then used a hair dryer to de-ice the cooling coils. I just opened it up again for the same reasons and it is plugged again.

  • codonnell33 May 11, 2010

    mmy refrigerator is not cooling, but freezer is okay.

  • kimmcclain Aug 28, 2010

    Just had the relay replaced in our JCD2389GE Jenn Air refrigerator. Both sides stop freezing and cooling. Relay couldn't kick on compressor. Problem fixed $300 later. Now we need to find out why the water dispenser will only trickle the water out. Not happy with this refrigerator. Won't buy another one!

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Well guess what. Jenn Air / Maytag now has this issue as a recall. So just call them and tell them the fridge is not cooling. They will schedule a recall service appointment. Do be sure they schedule it as a "recall" service appointment or you will be charged.

That sure beats pulling out the hair dryer every time it happens!

Service number is 1-800-462-9824

Good luck

Posted on Dec 02, 2008

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I believe I solved my own problem. First, I defrosted the coils on the freezer side. This is done by turning off power to the refrigerator and using a hair drier to defronst. This takes about 20 minutes. To open the panels, unscrew the top two hex head screws just slightly. Then unscrew the next lower two hex head screws all the way and remove two panels revealing the frosted coils and the fan. It is easy to unscrew these using a screwdriver-type wrench. As the defrosting takes only a short time, I did not have to throw away any food. We have this same refrigerator in two houses, main house and vacation house, and I have used this method a couple of times on each refrigerator. The problem arises when, in warm weather, someone leaves the door open. One time it happened because a cardboard case of 12 oz sodas was preventing the door from shutting all the way. For that particular box, which is used in CocaCola products, you have to put the back of the box over the top of the shelf ridge; otherwise the box protrudes a bit too much in the front.

The above method did not work completely the last time I tried it. There was a warm spot in the middle of the rifrigerator side while the freezer side worked okay. To fix this new problem, after checking all coolness settings, I removed the assembly in the top of the refrigerator side--the control temperature control unit. The temperature control assmembly is mechanical and consists of just two levers that control the flow of air from a vent in the upper left corner of the refrigerator side. (My unit has the freezer on the right hand side.) The levers (for refrigerator temperature and freezer temperature) just open and close the vent. Another vent on the left middle of the refrigerator side controls flow to the middle. I had already opened this. When I loosened the temperature control assembly (four hex-head screws and two Phillips-head screws), I discovered that a piece of styrofoam had lodged in the air passageway between the freezer section and the refrigerator section. I removed this.

Unfortunately, I inadvertently broke off a plastic tab holding the canopy that covers the temperature control assembly. This caused me to do a lot of swearing. Nevertheless, I overcame the problem by purchasing a small shelf support that screws into the rear panel of the refrigerator. These are available on-line or from an appliance store. To avoid breaking off the tab, gently pull the canopy forward to allow the tabs on each (rear) side to be disengaged through two rectangular holes in the canopy. Gently work the tabs through these two holes.

After working on the canopy for awhile, I was afraid that the freezer coils may have gathered some ice. If so, I would have to re-defrost these. All was okay though.

One more thing: be sure that there is room for air to flow near the top shelf of the refrigerator. Stacking up too many things on that shelf deflects the airflow. When trying to get the refrigerator side working correctly, I removed everything from this top shelf. Cooling was perfect, so I added a few items to the top shelf, and everything continued to work just right.

Yet another thing: I figured out that the noise I had noticed came from the filter bottle that had outlived its usefulness. Rather than buy another filter bottle, I just ordered two dummy filters. I have given up on the actual filters because they cost $50 apiece and last for about four months. I can't taste the difference either in Los Gatos California, or Tahoe City, California. Of course, I had thrown away the dummy filters for my two refrigerators, but I was glad to see that these can be ordered on-line.

Posted on Oct 15, 2008

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There's a circuit board within the temperature control mechanisms at the top of the refrigerator portion. Mine died, producing the same symptoms -- it's the adaptive defrost control board. (It has a small relay on it and mine BUZZED for a bit, to tell me it was unhappy, then went silent again.) When this item fails, it can produce (or mimic) the other signs -- ice buildup, etc. For NEWER control panels, turning the freezer control to OFF then back to the middle three (3) times will force-activate the defrost cycle. If this solves the problem, temporarily, you can be pretty sure the board is not functioning properly.
(On older control boards it's necessary to pull out the control board and short the 'test' connection point with the one next to it.)
In either case, forcing the defrosting cycle (and maybe also using a hair dryer to assist) will give you enough time to order the part or find a technician.

Posted on Jun 22, 2009

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I had the same problem and contacted Jenn Air. They sent a service repairman and he replaced the Accumlative Defrost Timer, defrosted the coils and all is well. The service was covered, NO CHARGE!!!

Good Luck!

Posted on Feb 06, 2009

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The refrigerator and freezer are not cooling on my Jenn-Air JCD2389GES. I have checked the cooling coils and they are dry no frost. I cleaned out the coils in the back. The fan in the lower back runs fine as well as the fan in the freezer. Both compartments are warm. Please help.

Posted on Feb 13, 2011

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I had the same problem, and then by the time we caught on that the fridge wasn't cooling the freezer temperature started to climb. We have a repair scheduled to replace the circuit board and something else. In the meantime, I was able to remove the backing from the freezer and use the hair dryer to defrost the coils and the area at the top behind the ice maker. You have to turn the freezer off to do this as the other post mentions. Once the freezer was completely defrosted and dry, I turned it back on and the fridge temperature is dropping as I write. The repairman said this solution would hold for 4-5 days, and by then we'll have the new parts installed. Defrosting it myself saved some billable time -- it took about 45 minutes to get rid of all of the ice. This is the second time we've had the circuit board replaced -- the first was right after we bought the fridge and Jenn Air replaced that for free. The fridge is about 9 years old now and out of warrantee.

Posted on Jul 25, 2009

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My Jenn Air is having the same issue. Freezer is fine, but the fridge is about 54 degrees. So, I called Maytag and mine was part of the recall!!! I called at 6pm EST and got an appointment for tomorrow morning for a FREE repair. Make sure you call first. I am so glad I didn't try to fix it myself. Saved myself a huge hassle. They said it has something to do with an electrical failure in the relay (whatever that means) and it is a fire hazard. So, do yourself a favor and call Maytag to make sure if it's part of the recall first!

Posted on Feb 02, 2010

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We have a Jenn Air Model JCD2389GEW and have experienced the same problem more than once. We actually got the fridge because it "quit working" and my sister decided to give us the old and buy a new one. Well since she unplugged it before we picked it up(it had time to defrost) it worked great for us. Then one hot summer day the door got left open for too long and sure enough the fridge side was almost 63 degrees and the freezer was about 22 degrees for a week before we stumbled across this page. Thank goodness because we were just about to call someone to "repair" it for us. Hair dryer method worked great and saved us the cost of a repair man or new fridge. VERY GRATEFUL!! It worked!!!!

Posted on Jul 06, 2009

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Ours did the same thing 2 days ago (3 weeks after warranty expired). Freezer at 8 degrees and refridgerator at 54 degrees. Controls almost on max.

Jack

Posted on Oct 15, 2008

I hate this frig. I'm guessing all side by sides have similar design.

There is a thermostat controled door between the freezer and frig. When the frig needs more cold air the door opens. Frost/ice builds in this channel and no cold air can get to the frig.

Turn off the freezer. Remove the piece of plasitic from the right side top freezer. (it comes off with a single bolt) Pull the cover away from the wall and push upward.

Inside the styrofoam - you will find a block of ice. Dethaw with hair dryer.

Posted on Oct 18, 2008

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