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Can not get the printer to work i have a hp photosmart 2570 all in one series

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Hello Vicki_pollit,

Welcome to fixya hopefully we can solve your problem today. First of nice unit I like the unit myself. No I will ask you one question and if you awnser yes to it please follow the troubleshooting method below.

Do you have a virus scanner or any other sort of firewall or virus protection running?

if so please follow the following steps.

this ushally prevents hp's software to be installed expessually when you get a error on the install.

please uninstall then software then reinstall the software without the firewall or antivirus activated. here is what you need to do.


Start--->Run--->type: msconfig---->in the general go to diagnostic startup---->accept, close and reboot

Install the software it should install now.

Then reboot

then goto

Start--->Run--->msconfig---->in the general options to to normal startup--->accept, close and reboot

Posted on Oct 01, 2008

  • Wesley Gardner
    Wesley Gardner Oct 01, 2008

    if that is not the issue please give us more details on the issue at hand.

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