Question about Panasonic PV-GS500 Camcorder

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Video Cam Suite will not burn to a DVD

I recently purchased an SDR60 Panasonic HDD Camcorder. I got the same message as other people that the software did not support Windows XP Professional Service Pack 3. I told the installation to proceed anyway!
Everything worked till it cam to burning a DVD from the downloaded movies.

The software gave several reasons for the failure - I did not have a DVD burner etc, including that another program was using the burner.

I had Nero installed so I uninstalled it. It made no difference! So it reinstalled back.

I have two computers exactly the same top of the range units with heaps of resources. One at my home office and one at my business. The computer at work gave the same Service Pack 3 installation message but worked perfectly and burned my DVDs, while the one at home had the above problem.

I noted that the file type (open with) in the control panel for my home computer had most movie files opened with Nero while the one at work opened with Windows Media Player. So I changed the home computer to open with WMP also and now the software recognises that I have a DVD burner from Create DVD Video List, but not from Disc Settings - Burn DVD Video Image. When working in Create DVD Video list it keeps telling me that the working folder for creating the DVD does not have enought free space. 4.4 Gb required. - I have 170 Gb free showing on the software settings pop-up.

The whole thing has me confused. As I said I have the same range of software on both computers including Nero on both.

Thank God the computer at work is doing the job.

Before I tried using my work computer I rang Panasonic Australia customer support. They were very abrupt and rude and just told me it was my problem, as it was a compuuter problem and there was nothing wrong with their software.

I pointed out that the message came up that Service Pack 3 was not supported (and could this be the problem) and pointed out that their web page offered no update to make SP3 supported. They still just repeated that it was not their problem.

I have always been a big fan of Panasonic products but their attitude and customer communication skills stink.

On top of all this, let me tell you all that the software when it works on my computer at work, does the job. But it takes forever, and the editing options are almost a joke. Also once you edit a movie it changes the created date to the date you edited it, and it therefore is no longer able to be sorted in Video Cam Suite PC documents by shooting date in a meaningfull way.

Has anyone got an answer for the free working space problem? It would be nice to be able to burn my DVD at home instead of at work!

Graham Wolfe

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  • 3 more comments 
  • Padrewillie Oct 13, 2008

    Same problem as above

  • emesic Dec 18, 2008

    When trying to burn the dvd I am told that the folder does not have enough space

  • joannacampbe Dec 23, 2008

    It's telling me I don't have enough space!! Ahh this is so frustrating, what do we do?

  • Anonymous Dec 29, 2008

    I have the same problem and it is very frustrating, is it possible to use different software? i

  • Anonymous Feb 04, 2009

    From Graham Wolfe

    This listed problem entry shows on your site as SOLVED. It IS NOT SOLVED. Someone submitted "me too" as a solution instead of through the I have the same problem submission. As a result you show that the problem is solved and have moved the problem off the front page, and therefore no one is offering any solutions.

    Can this problem be moved back to the unsolved area please?

    Graham Wolfe



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SOURCE: Panasonic SDR-H40 shows files as mpg

mpg is Mpeg more than likely Mpeg 2 most commonly associated with DVD. Some new versions of Widows Media Players will play it some won't. The fast solution is a company called River Past has a video cleaner, it will convert your Mpg to a mov or avi or wmv. or a variety of formats, what ever you find useful. There maybe other similar products on the market for free check, but you need to convert that file.

Posted on Apr 08, 2009


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