Question about Panasonic PV-GS500 Camcorder
I recently purchased an SDR60 Panasonic HDD Camcorder. I got the same message as other people that the software did not support Windows XP Professional Service Pack 3. I told the installation to proceed anyway!
Everything worked till it cam to burning a DVD from the downloaded movies.
The software gave several reasons for the failure - I did not have a DVD burner etc, including that another program was using the burner.
I had Nero installed so I uninstalled it. It made no difference! So it reinstalled back.
I have two computers exactly the same top of the range units with heaps of resources. One at my home office and one at my business. The computer at work gave the same Service Pack 3 installation message but worked perfectly and burned my DVDs, while the one at home had the above problem.
I noted that the file type (open with) in the control panel for my home computer had most movie files opened with Nero while the one at work opened with Windows Media Player. So I changed the home computer to open with WMP also and now the software recognises that I have a DVD burner from Create DVD Video List, but not from Disc Settings - Burn DVD Video Image. When working in Create DVD Video list it keeps telling me that the working folder for creating the DVD does not have enought free space. 4.4 Gb required. - I have 170 Gb free showing on the software settings pop-up.
The whole thing has me confused. As I said I have the same range of software on both computers including Nero on both.
Thank God the computer at work is doing the job.
Before I tried using my work computer I rang Panasonic Australia customer support. They were very abrupt and rude and just told me it was my problem, as it was a compuuter problem and there was nothing wrong with their software.
I pointed out that the message came up that Service Pack 3 was not supported (and could this be the problem) and pointed out that their web page offered no update to make SP3 supported. They still just repeated that it was not their problem.
I have always been a big fan of Panasonic products but their attitude and customer communication skills stink.
On top of all this, let me tell you all that the software when it works on my computer at work, does the job. But it takes forever, and the editing options are almost a joke. Also once you edit a movie it changes the created date to the date you edited it, and it therefore is no longer able to be sorted in Video Cam Suite PC documents by shooting date in a meaningfull way.
Has anyone got an answer for the free working space problem? It would be nice to be able to burn my DVD at home instead of at work!
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
mpg is Mpeg more than likely Mpeg 2 most commonly associated with DVD. Some new versions of Widows Media Players will play it some won't. The fast solution is a company called River Past has a video cleaner, it will convert your Mpg to a mov or avi or wmv. or a variety of formats, what ever you find useful. There maybe other similar products on the market for free check, but you need to convert that file.
Posted on Apr 08, 2009
Tips for a great answer:
Oct 21, 2010 | Panasonic SDR-H40 HDD Camcorder
Sep 11, 2010 | Panasonic SDR-H40 HDD Camcorder
Jun 05, 2009 | Panasonic SDR-H40 HDD Camcorder
Apr 13, 2009 | Panasonic SDR-H40 HDD Camcorder
Mar 24, 2009 | Panasonic SDR-H40 HDD Camcorder
Jan 02, 2009 | Panasonic SDR-H40 HDD Camcorder
Dec 24, 2008 | Video Cameras
Dec 21, 2008 | Panasonic SDR-H40 HDD Camcorder
Jun 01, 2012 | Panasonic PV-GS500 Camcorder
265 people viewed this question
Usually answered in minutes!