My printer is working fine ; until i put in paper and then the paper doesn't go all the way to fully complete the job. In other words i mean that when i put in the paper the paper gets jam right in the middle of the job. Please help!!! My pritner is a Dell All-In-one Photo 924 ( i think it is the printers roller thing)
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The only way to reset the jam code is to find the tiny scrap of paper that is still caught in one of the sensors. The 121 jam code is "Exit Sensor Off", essentially it means that the paper did not reach the exit sensor. This would not cause the machine to still think there was a jam, as the paper obviously never made it there.
Check and make sure you have fully closed all the doors, including the front. If that is good, then open and close all the doors one by one. If that doesn't work, then there is a scrap of paper still stuck in the machine somewhere.
If you can't see one anywhere, then it probably is a scrap stuck at the registration sensor, which is just below the registration roller. I've seen this many times, and unless you really get in there and look closely (Flashlight helps), you will never see. It's a major pain to fish it out, so good luck.
Your printer might be out of paper.. so try this..... press Black/Color button... if it doesn't work turn off your printer and press paper feeder on the back side and press the power button with holding the paper feeder. Don release it until the process of printer is complete... thanks
just fixed mine! So easy, just cut a piece of poster sheet down to paper size and pushed it through the printer. Works fine now. (I had the false paper jam error message, The printer doesn`t know the difference between a stiff roller and a paper jam!)
With my Brother 8840D I have had paper jams that when cleared would not delete from the display nor would the machine operate until I unplugged the machine for around eight hours. I guess it is a sort of reset or reboot.
OK....try removing the carts, close the printer, turn off, then disconnect...alot of the problems with the newer HP printers has to do with their ROM memory....if that doesn't work, then there is defintely something in the paper path, no matter how small. Try to eliminate the copy function....does the error happen as soon as the printer is finished powering up??
I have exactly the same printer, here's how to remove jammed paper.
1. Unplug printer from mains and your computer.
2. Turn Printer around
3. There is a darker-grey panel with a knob in the middle of it. Turn the knob anti-clockwise to release the panel
4. The jammed paper should loop around the roller. Gently pull on the loop slowly until it has released fully.
5. Put the panel back on the printer and turn knob anti-clockwise to lock it into place.
Hope this helps.
This is caused by the solenoid that is activated when picking up the paper.
The solenoid is activated and the device goes through the motions of picking up the paper. It fails to pick up the paper or fully feed it past the leading edge sensor resulting in a jam error.
You should replace the pick up solenoid assy and also the pick up roller and friction pads.
Place a few papers in the tray. Open up the top, pull out the main (green handle) thingy. In the very bottom you will see a bar with a single large round rubber wheel in the middle, and white gears on both ends of the bar. Manually turn the right side gear toward you. As you do this, you will see the paper lift up and as the rubber wheel turns you will see that it has a notch on the bottom side. Turn the gear, and watch the rubber wheel until the notch on the rubber wheel is facing up and away from you (and the paper is fully engaged). Then put the green-handle thingy back in, close the printer, and it should work. Apparently this resets something. I have done it a number of times - usually after a paper jam.