Question about Microsoft Windows XP Professional
My cd rom does not work it always shows insert cd
If this is a problem that just occurred and until now it has worked, my first step would be to check that the hardware, (the CD drive) is still functioning and that the software, (the drivers) are still installed and not corrupted. First go to the start button, then control panel, then performance and maintainance,go to system, and then hardware. Look for DVD/CD ROM drives, if you have more than one CD or DVD drive, point and left click on the plus symbol to the left of DVD/CD ROM Drives. Point and left click on the drive in question to highlight it then go to action, scroll down to properties and left click. This window should say that the device is working properly and also at the bottom of this window, under device usage it sould say "use this device, enable". If all of this seems to be working so far, the drive itself should be good.If there have been error messages, there is an option on the last window that opened to troubleshoot. Use it. If so far, everything looks good, now check that the drivers are good. Follow all of the above steps up until you open the device manager and point to the drive in question, go to action. This time scroll down to update driver and left click. A window will open that says " welcome to the hardware update wizard". Point and highlight the circle that says" no,not this time" regarding connecting to the internet to search for a driver. If this device has been working, the driver should still be on your hard drive. Follow the wizard prompts. If at the end of the wizard you are informed that a better match could not be found, then most likely the drivers are still good for this device. If after checking both the hardware and the software, you saw no errors and everything looked as though it were operating, the problem may be more than you can solve without some repair expertise.
Posted on Oct 01, 2008
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