Question about Zebra P330i Thermal Card Printer

1 Answer

Replace Cartridge Message

I haver replaced the cartridge now it says "Clean Printer." This was after I had to change the cartridge 2x. Kinda expensive!

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  • kirk823 Oct 15, 2008

    Same Problem, I keep cleaning but still says Clean Printer and when I insert the card in the exit it says invalid card.



1 Answer

The printer ask a long cleaning (internal counter)
press the blue button while 2 or 3 seconds
insert le small cleaning card
then it ask you to insert the long cleaning card (by the exit of the cart)

Posted on Oct 07, 2008


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Mfc 640cw has a message unable to clean

This usually means the cartridge itself has developed a problem.
Try removing the cartridge and wiping the print head of the with a clean non-lint rag and alcohol. Then replace the cartridge, sith the printer off if possible. Turn on printer and attempt to have the printer software clean the head again. If negative you may need to replace the cartridge but use an OEM recommended cartridge replacement. After market brands tend to create more issues.
My name is Ed Pinero I am a 10 year veteran in IT and a field service technician.

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I keep getting the message "unsupported right cartridge" on my printer. I have checked the installation a thousand times. Please help

Message signals that the right cartridge is not correctly recognized.
May have several causes:
1. Cartridge model is wrong (not a Lexmark color cartridge 33 or 35). In this case one must replace the cartridge with the printer.
You use the correct cartridge but it is not recognized correctly. Try to clean the contacts on the cartridge and the printer with a soft towel or cloth.
3. If after you have cleaned the contacts you received the same message means that the cartridge is defective and must replace it with a new one.

Apr 09, 2011 | Lexmark X8350 Print, Scan, Copy and Fax...

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We have a X5650 Lexmark printer. The ink cartridges were both replaced with certified cartridges (parts 36 and 37xl) . When installed the printer does not recognize that the cartridges have ink and...

It could be that the cartridges are not inserted properly in the carrier or just needs cleaning. Try to remove both cartridges from the printer and manually clean the nozzles. You may refer to this article on How to Clean the Print Cartridge Nozzles and Contacts Manually. Then reinsert one cartridge first and close the cover. If no error appears, reinsert the other cartridge. Replace whichever cartridge is causing the error. You can also try the Clean Cartridge function on the printer by pressing the Setup button -> Maintenance -> Clean Cartridges. It will then print the clean nozzles test page. If error continues, replace the faulty cartridge.

Jan 20, 2011 | Lexmark X5650 ALL-IN-ONE PRINTER

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I have a Lexmark Printer z2400. i have a lexmark ink Cartridge that was working. now i get the message "unsupported Cartridge'. I was able to print a test page twice then it went back to...

that can be happened with some problem of cartridge or cartridge holder.
if you can check the printer with your older empty cartridge, and you can see
the different error message with that , it says your printer is OK.
and have some problem with your cartridge.and need to replace it.

if you can see same message with your old and empty cartridge,
you can clean both of cartridge the connecting pads ( in printer cartridge holder and
back side of the cartridge ) using by IPA and check again.
if had corrosion or some ink swallowed problem , can be clean with that.

after that if you got same result, you need to check your cartridge with
another printer or your printer with another good cartridge.

Jan 03, 2011 | Lexmark Office Equipment & Supplies

1 Answer

Error message "remove and check cartridge on right" Did that and shook up the cartridge still feels like it has ink but when I replace it the message does not go away. If it is truly out of ink why doesn't...

Step 1 - Remove and reseat the cartridge
NOTE: The "problem" cartridge is the cartridge indicated by the error message.
  1. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
  2. Press down lightly on the top of the ink cartridge latch and pull the lower section of the latch out to release the cartridge. Figure 1: Removing the cartridgec00143341.gif
  3. Pull the problem cartridge out of the print carriage.
  4. Inspect the cartridge. If the cartridge is new, make sure to remove the protective tape covering the nozzles.
  5. Reinsert the cartridge into the carriage at a slight angle, as shown in the illustration below. When the cartridge is fully inserted into the carriage, rock it upright. Figure 2: Reseating the cartridgec00143342.gif
  6. Hold the hinged flap of the latch out while lowering the latch.
  7. When the latch is fully lowered, release the hinged flap. It should catch under the tabs on the carriage, as shown in the illustration below. Figure 3: Closing the cartridge latchc00143343.gif
  8. Close the cartridge access door.
  9. The LCD display may indicate that the cartridges need to be aligned. Press Enter on the front panel. You may discard the alignment page that prints.
Step 2 - Clean the contacts
NOTE: Try to clean the contacts quickly enough that the cartridges are not outside of the unit for more than 30 minutes. The ink can dry and clog the nozzles if the cartridges are outside of the unit for too long.
  1. Gather the following items to clean the cartridges and print carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
  2. Remove the problem cartridge.
  3. Place the cartridge on a piece of paper with the nozzle plate facing up.
  4. Unplug the unit power cord.
  5. Lightly moisten the lint-free cleaning material with clean water.
  6. Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty. Figure 4: Cleaning contacts (avoid nozzles)c00143349.gif
  7. Clean the carriage contacts. Use new cleaning material if the material used on the cartridge contacts is no longer clean.
  8. Let the parts dry for five minutes before reinserting the cartridges. Figure 5: Cleaning carriage contacts c00143350.gif
Step 3 - Remove cartridges and shut down the printer If the steps above have not helped and the error message is "Remove and check the right cartridge ," the following steps may help:
  1. Remove both cartridges, lower the latches, and close the printer access door.
  2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
  3. Turn the printer back on by pressing the On button.
  4. When the message display reads Insert right cartridge , open the access door and replace the cartridges.
Step 4 - Download a firmware updateIf the error is still displayed, follow the steps below to see if downloading a firmware update from HP might help:
  1. With the power on, open the printer and remove the cartridges.
  2. Relatch the empty carriages and close the printer.
  3. Open the printer and reinsert and relatch the cartridges.
  4. Close the printer and look at the LCD display.
    • If the LCD now shows no error, the original error was caused by a problem that is fixed by HP's firmware update. Though the error has cleared, it may come back in the future, or other problems such as slow printing may occur. To fix these problems, download the latest firmware update from HP. Click here to see how. Make sure to download the firmware update, rather than a driver or other software.
    • If the error message is still displayed on the LCD, the firmware update probably will not fix the problem. The update does fix other problems however, and it should be installed when it is convenient.
Step 5 - Replace the cartridge or service the printerIf the steps above have not helped, replace the cartridges or service the printer. Replacing the cartridges can help determine whether a problem is caused by the cartridges or the unit. However, cartridge replacement will not solve problems that are caused by the unit.
  • If you have not previously tried replacing the cartridges to solve the problem, or if replacing the cartridges solved a similar problem in the past, replace the cartridges now.
  • If you have already tried cartridge replacement without fixing the problem, the unit may need to be serviced. Contact HP to see how to proceed. Click the link at the top of this page for contact information.

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I replaced the ink cartridge in my HP PSC 1400 all in one series and it is still saying check ink. I also took out the color cartridge but didn't replace it because I never make color copies. Does the...

in your printer u need both cartriges inseted in the printer.u cannot install 1 in your printer it will not function.
clean the brown dotted circuit of the cartridges and check out if it is working.or the replacement of both the cartridges is necessary as the message is replace the ink cartridge.
if u get a message of replace black then u have to replace black.
if the message is replace colour the u have to replace colour.
if ust replace cartridges then replace both 1 by 1 .it will work properly after replacement.thanks.

Nov 14, 2008 | HP Office Equipment & Supplies

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HP 1610, Remove Cartridge message

also replace the colour cartridge as it is not showing but the printer is not able to detect that cartridge also.many a times it solves the problem.

Sep 30, 2008 | HP PSC 1610v All-in-One Printer

1 Answer

The message on the Hp Photosmart C5180 all in one. is "cannot print" replace the follloowing empty ink cartridge to resume printing (black triangel) I replaced the cartridge and the flashing...

try cleaning the brown dotted circuit of the printer where you fit your cartridge .clean it gently and slowly with moist tissue and wait for a moment till the moistness get completely dried.and also check whether you are changing the proper cartridge which the message is indicating.check the proper number on the cartridge which you replaced. also try changing the both the cartridges sometimes this helps.also check whether the cartridge is inserted properly in the printer sometimes it is fitted loose in the printer so this happens.


Sep 18, 2008 | HP Office Equipment & Supplies

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Hp psc2410xi

The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    1 Answer

    Dell AIO 962 printer faulty

    The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
    Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
    1. Go to
    2. Click on Drivers & Downloads.
    3. Under Option 2: Select a Product as printers.
    4. Locate the printer(s) 962 printer and click Go.
    5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
    6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
    If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.
    1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
    2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
    3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
    4. If the issue is still not resolved replace the color cartridge.

    Malik Khan

    Jan 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

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