Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Document feeder appears broken in my HP officejet 7310

7310 officejet document feeder won't recognize paper: All of a sudden, I put a paper on document feeder and it doesn't recognize that paper is loaded.  There is no paper jam.  It just says copying 1/1 and then nothing happens!  Lifted the document feeder cover up and nothing looks odd.  What else can I do?

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  • Anonymous Oct 04, 2008

    Sounds like I have a similar or the same problem. When I load paper in the document feeder and press the Copy button, the feeder does not take in the original, though the printer does spit out a blank "copy".

  • cara47 Oct 05, 2008

    Thanks for the suggestion.  It certainly seems like what needs to be done.  However, these directions look a little complicated and I'd be afraid I would ruin something on my copier. I do not want to damage anything. It wouldn't help just to take a little alcohol on a cloth and clean off the visible part of the roller?

  • tom337 Nov 07, 2008

    My 7310 aio will not recognize paper in ADF.

  • Bobo54321 Nov 17, 2008

    I have this same problem. I've cleaned the rollers as suggested on the HP website but to no effect. The plastic clip inside the feeder that is used to detect if a sheet is present or not seems intact and in the right place. It just doesn't seem to be communicating electronically with the printer, so it doesn't ever detect a sheet is loaded in the document feeder.

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A green part on the feeder tray came out.

Posted on Oct 09, 2008

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I'm sure this will solve your issue.
all the best.

Posted on Oct 05, 2008

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1 Answer

I have broken the document feeder on my hp 7310. Where might I find a replacement part?


Hi,

To order HP printer parts by phone please call 1-800-227-8164 , Monday-Friday, 7:00am to 7:00pm CST.

Click the below link to know the authorized HP Part dealers

http://h20141.www2.hp.com/Hpparts/Part_Resellers.aspx?mscssid=24D2538D2E954F37A16EB5C617888090&geo_code=NA

Regards
Riztech

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better u disconect ur document feeder wire connection. and than try that.

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Sounds like there is something going on with the paper sensor flag that resides in the top cover of the automatic document feeder. Need to make sure it is moving freely. It is spring loaded so it should move freely and spring back in to place. Sounds like your may be sticking in the up position after a few sheets. When the ADF lid is down these sensor flags should go in to holes in the bottom of the ADF. Hope this helps..

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possible cause is that you have broken the DF door tail that senses the door closed. Check by opening the cover you should see a slit with either a switch in there or a light sensor. Push the switch down using small flat blade screw driver or if light sensor place a folded piece of paper in the gap.

Either one should then recognize that the door is closed.

Hope this can help and if this does work will need to replace the door.

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showing paper jam and have checked and don't see any paper

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Hi, When you had the doucment feed jam were you able to clean or remove any paper that might be blocking the paper to be scanned? It sounds like there is paper still in the document feeder , I would open the DF and check very closely to make sure no paper is in the way!Good Luck!

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Its most likely to be the pickup roller and separation pad which will need replacing. as a short term fix try cleaning them with some isopropyl alcohol

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