We have a panasonic digital kx-t7633, we have a recorded greeting message for after hours, busy or no answer calls. you can listen to the message when you dial 500, but the problem is when people call the phone keeps ringing and never goes to the message.
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Re: Digital panasonic kx-t7633
The 7633 has a FWD/DND button. Is it blinking, lit solid or dark? It's designed to be pressed 3 times for FWD DND or OFF....It's programmed as follows, assuming that 500 is your voice mail access code:
From the intercom dial *7101. That sets DND. Dial 710x 500 # to set call forwarding where x-2 for all calls 3 for BUSY for for NO ANS 5 for BSY/NA. 7&8 are FOLOW ME commands and they have a different set of instructions ie Dial *7107 plus your extension to have calls come to the phone you're at and *7108 plus your extension to cancel it. I have never seen it used. *7100 cancels all forward and DND arrangements from your phone..
This is just hte command set for ALL CALLS. You can also set up forwarding for Outside Calls and Inside calls seperately and you can program buttons to do the forwarding.
Your Panasonic dealer has 2 manuals that you would find interesting, one is the TDA Operating Manual and the PTPM Manual. The operating manual has a complete set of programming instructions for the manager and users of TDA systems, the PTPM has a complete set of programming features that can be performed from a Panasonic 76XX display phone.
THe pdf's aren't huge and they can be sent to your email address if you provide one under the Ask Me button.
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This is an answer to the question you asked, how to update YOUR phone greeting. Either rate this as a FixYA (4 starts) or don't rate it at all if you're asking a different question.
When you dial into your voice mail from your phone, if you use 500, you're in your VM greeting and the lady says "enter password" or "you have xxx" messages. Option 31 and 1,2 or 3 for greetings. Note: If it says something about "temporary greeting" then select option 5 instead of 31 to change or delete the temp greeting. The other VM access code we use is 165 instead of 500. It's a left over number from the TD series systems.
If you have ESVM, where you can go off-hook and dial *383 to retrieve your messages, You access the recordings by dialing *382. If it starts to play back, then you need to consult your OM (Operating manual) or listen to the prompts to change your greetings for day and night.
the general mailbox can be any mailbox from 100-998... or if you have 4 digit extension numbers, 1000-9998...or it can be one of a couple hundred other greetings if you are talking about custom service menus instead of a mailbox (all this is best determined by your local panasonic dealer/serviceman)
once you know which mailbox is your general mailbox: 1) call the voicemail 2) press "#6*" + the mailbox number 3) enter password then "#" 4) press options "3" then "1" then "1" 5) record your greeting then press "1" to stop the recording then "2" to save it 6) hang up
Know that these are two separate things. The "on-hold" audio comes from the equipment plugged into the MOH port of the phone system cabinet. I use Message Studio 3.0 and a talent from Fort Wayne to do my voice overs. We send him a script and he records the voices and we use a couple of sources for royalty-free and paid music.
The voice mail probably comes from a TVA box, about the size of a cigar box (do they still make them?) and colored the same as a TDA system (black & dark blue). The message manager makes those changes from mailbox 998 or from the maintenance console (you can import greetings from your MP3 files). An individual user customized his own greeting by logging into the box and choosing option 3(??) or 5. It's where you record your name, greetings, and set your password.
While the TVA is not a dealer only product, your Panasonic dealer can help you solve and should have explained what you're asking. Most of my customers don't want to know about greetings and names, but they still call me and ask when they have a problem. I rarely charge them.
The "manual" is the System installation guide for your particular brand of voice mail system. If the TDA system is recent, it will be a TVA-50 or TVA-200. Look in the section under Message Manager. The recordings are either Company greetings or Custom Service menus. The person who installed the system can set it up in a number of different ways, but there is a USB port and maintenance software that runs on a windows box that lets you see visually how the system is set up. You don't need it to make voice changes, but if you don't have a clue where to look for the greetings, it would be really advisable to get the software or have someone come in and show you how it works.
Depending on how your automated attendant is programmed, you will need to either change certain prompts or certain Custom Service menu greetings. Without knowing how your system is configured, I can't be more detailed, sorry. However, we can fix this for you over the Internet with our remote support package...
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.
You are asking about changing you voice mail and phone system settings. Your phone can work on several different Panasonic phone systems and you could have different voice mail systems as well.
The phone KX-T7633 has only a user guide that covers the basic features of the phone itself. You need a programming and installation manual for your phone system AND your voice mail. They are not the same part and have different manuals.
So, your first step is to find out the model number of your phone system and voice mail system.