Question about HP Deskjet 5440 InkJet Photo Printer

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Hp printer replaced ink cartridge with #99 photo. will only print in b

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  • brodiddle Oct 01, 2008

    they are both unchecked. the only other option is high quality which is checked.

  • veisler Oct 10, 2008

    same problem. both boxes are unchecked.



    test page works only in black



    when I try the color calibration the message is that the current configuration does not support that service.

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Have you checked (Right click on printer name) "Printing Preferences", "Color"?

"Print in Grayscale" and "Black Print Cartridge Only" should be Unchecked.

Hope this gets it...
Label_Guy

Posted on Oct 01, 2008

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Printer Photosmart 8450. Using HP black cartridge. Received message saying the printer did not recognize the cartridge because it was not HP. Removed it and tried several times to print. Gave up and...


Regarding your HP94 black ink cartridge error problem and inability to print to your HP PS 8450 printer, this type of problem is probably an internal micro-electronic failure inside the HP94 ink cartridge.

To determine which cartridge is causing the issue and/or to confirm an electrical problem with one of the ink cartridges (or possibly both), perform both the Internal Self-Test page along with the Pen Electrical tests (diagnostics) to evaluate the electrical condition of both ink cartridges....

Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Print Self-Test Page:
1. Press CANCEL and SAVE simultaneously (SAVE is the left-most button before POWER on/off.)
2. Using left/right arrow keys, navigate to 'pen electrical test'.
3. Select Enter to print test - evaluate nozzle test pattern.

-- If the printer prints the self test page then this demonstrates the printer is generally functional and that the problem is likely with one of the ink cartridges. Please note this is a 'forced' service test...the printer will attempt to print the test page whether the cartridges are good or bad. If the Self-Test page can be successfully printed but regular/normal printing cannot, then one of the ink cartridges is likely internally damaged. Remove and replace suspect cartridge to confirm.

C. Perform Cartridge Diagnostics tests using either C.1 or C.2 procedure below (varies by printer model):

C.1. Tap 41/43 Diagnostics Test:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Special Reports (or System Menu). Select Enter.
3. Navigate to 'print-mech button tap' menu.
4. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 41' (or attempt 'code = 43' if nothing prints using '41') is displayed.
5. Select Ok. Within one minute the Tap 41 (or 43) diagnostic test pattern should be initiated and print. Refer to video to help evaluate test pattern. Refer to 2nd video for guidance on how to read the diagnostic test pattern: http://inkjet411.com/?page_id=1741


NOTE 1: A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. For reference only, refer to the following HP Deskjet video which shows how to read the HP 93-97 ink cartridge diagnostic test print: http://inkjet411.com/?page_id=1741 (see 2nd video)

C.2. Pen Electrical / Error Bypass Procedure:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Reports Menu (or System Menu). Select 'pen electrical test'.
3. Select Level 1, 2, or 3. Enter to print test - evaluate nozzle electrical test print.


NOTE 2: Pen recovery level 1, 2 or 3 clears cartridge errors, unblocking the printer to permit you to print the TEST PAGE with the normal MENU / TOOLS /PRINT TEST PAGE choice to aid in printer evaluation.


NOTE 3: Cartridge Error Bypass Message (Emergency Printing only): The Pen Recovery Level 1 clears cartridge errors and permits you to print the TEST PAGE with the normal MENU / TOOLS / PRINT TEST PAGE choice.


For additional information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (error bypass/printer reset methods, etc.), please visit Inkjet411:
http://www.inkjet411.com

Aug 03, 2013 | HP Photosmart 8450 InkJet Printer

1 Answer

What are the ink cartridge numbers for this printer?


The OfficeJet 7310 can use different ink cartridges:
Black: HP 96 or HP 94 (high capacity - lasts for ~860 pages, if it doesn't dry out.)
Color: HP 95 or HP 97 (large capacity)
Photo: HP 99 (replaces black when you print on Photo papers)
Photo Grey: HP 100

See http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00227021&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&product=391182 for the parts list of this printer.

If you were using the wrong ink cartridges, you would not be able to print at all. HP printers give errors when it doesn't recognize the cartridge as the appropriate one.

First check if you are printing in a low quality mode. This is under Printer Properties or Printer Preferences when you click Print or right click on the Printer in the Devices Control Panel. Go to the Printing Shortcuts tab. In the Advanced Options (click the button), you can change the ink volume and slide the tab to the right to add ink.

You should print a Diagnostic test page to see the color levels/reproduction relative to the HP settings and consider cleaning the print head. The diagnostic page is reached by pressing * and # on the printer. Then press 1, 2, and then 3. In this Service Menu, press the right arrow key twice and press OK to open the Special Reports menu. Press the right arrow key once and then press OK. See http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00242761&tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=391182 to evaluate the printout's ink cartridge quality information.

I've seen dull colors on photo paper when you print on the wrong side. This is obvious since the ink will bleed.

The other common issue is differences between the color appearance on the monitor and the printer reproduction of that color.

I hope this helps.

Cindy Wells

Dec 28, 2012 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Screen showing the message "remove and check right cartridge". Have done this several times and still can't print


I've had the same error:

Hold down the following keys:

Photosmart Express, Photo Fix, Reprints, Print Photos and then Help.

You'll get the message: "Enter Special Key Combo"

Press OK.

Scroll over to Reports then self test: and press ok, it should print. a selftest report.

If you get an error Pen in Chute 1, or 2, has tsr failure: Call/Chat with an HP technician.

Jan 19, 2010 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

Insert HP color inkjet print cartridge 99 into HP OfficeJet 7410 I am replacing the HP 97 color print cartridge with th 99 print cartridge (both are color). The 99 will not go in all the way. I notice the...


The HP 99 cartridge is used if you would like to print photos. The HP 99 replaces the HP 96 (black) cartridge in your printer. The HP 99 cartridge has black, photo magenta, and photo cyan inks in it. When you pair this with the cyan, magenta, and yellow in your HP 97 (color) cartridge you have the full set of photo colors represented.

Jan 13, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Photosmart C5280. Instructions on photo cartridge 348 say remove both black and colour cartridges, then install photo cartridge in right hand cartridge holder. Printer screen then tells me to install...


Your printer uses the following cartridges:

HP 74 - Black ink
HP 75 - Cyan, Magenta, and Yellow ink
HP 99 - Photo Black, Light Cyan, and Light Magenta

You need Photo Black, Cyan, Magenta, Yellow, Light Cyan, and Light Magenta to print photos. To accomplish this you install the HP 99 photo cartridge where your HP 74 black cartridge usually goes and you keep the HP 75 color cartridge where it's at. I don't know why your printer told you to remove both cartridges, then reinstall the HP 75 color cartridge.

Oct 10, 2009 | HP Photosmart C5280 InkJet Printer

2 Answers

Use of 852 and 855 cartridge in hp 6210 officejet printer


This quite often happens with CLONE cartridges and happens very infrequent with original cartridges.

The cause is the ink level chip used in clones is quite often a very cheap chinese copy and very prone to failure or misalignment

Either way take them back and get them changed is my advice

Aug 17, 2009 | HP Printers & Copiers

1 Answer

I have a Deskjet 6940 printer and ive bought a HP348 photo colour ink cartridge. it wont fit in the slot!? Does it go in the colour slot?


Your printer doesnt support HP348 cartridge.
HP 99 Photo is the cartridge meant for 6940 which wud go in the slot for black cartridge. and you can print approx 130 photos .

Mar 28, 2009 | HP Deskjet 6940 InkJet Printer

3 Answers

Ink cartridge


Black HP 92
Color HP 93
Photo HP 99

Jan 11, 2009 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

C4280 printer photo cartridge instalation help


The extra cartridge you bought was probably the number 99 cartridge, if I'm not mistaken.

The cartridge actually replaces your black cartridge. Inside of the cartridge has black ink as well as the special photo ink.

I hope this helps

-Ernest

Mar 07, 2008 | HP PhotoSmart C4280 Laser Printer

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