Ok. this is a bit out there, but here i go. I was given a Zen W as a gift for my Birthday. Well, the gift came second hand and becasue of that i was given a bootlegged CD for the installion. The Cd seems to work find, but every time I try to use the MP3 in my laptop, the computer wont register that it is there, So the CD will start to work and because the Player isnt being found on the computer it just turns offf. The Player is Charging on the computer, the computer just wont find it. I tried other devices in my computer and they worked, but not the Zen W. I had bought the Zen M some time ago. It was great and worked in my computer but it got destroyed.
Please help. I started a major download of my music from all of my places and now they are just slowing down my laptop. I really hope that the gift wasnt bad to start with, it does play the raido, but I just wont pick up the player itself.
Im not sure how this works, but if you can e-mail my an answer it would be great
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I had this same exact problem. To solve it I plugged into the computer (if computer doesnt read it its ok ) then pressed the reset button for about 5 seconds. you should see a screen . Then press the play and power buttons on at the same time and you should get a recovery screen. You have three options. from ther you can rebooot and automatically upgrade the firmware after its been downloaded from the creative website. Please let me know if this helped you and write me back if you have more questions. Thank you , lahuntress
I had the same issue with my zen vision m.
It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on.
If this is what is happening with you, then this one solution I found to fix it:
Download the MP3 Recovery Tool from Creative Support website.
Make sure that your Zen is charged at least half.
Turn on your Zen, Holding the power switch in the on position (Very Important!).
While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...).
You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot.
(It is now safe to stop holding the Power switch)
I decided to go down the list until something worked. I ran Clean Up first and that didn't work for me, so I tried Format. It will remove all of your data.
Once Format runs, Reboot the MP3 player and plug it up to the computer.
Run MP3 Recovery Tool. The firmware should should install itself on your MP3.
Once installed, your computer should recognize the Zen.
I hope this helps!
32. I bought one of these and used it on and of for 4 months.
One day I got a "harddisk problem" and tried everything. Because I
purchased in the US, Creative said that it was out of warranty but they
would fix for £100. I looked around the web and found a thread that
shows how to fix it. The solution, and this is a bit technical, is -
seriously - to hit it on the right hand side very firmly on the right
hand side with your hand whilst switching it on. It re-indexed and I've
never had a problem since.
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