Question about Creative Labs Zen Touch MP3 Player

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Creative Zen W

Ok. this is a bit out there, but here i go.  I was given a Zen W as a gift for my Birthday.  Well, the gift came second hand and becasue of that i was given a bootlegged CD for the installion.  The Cd seems to work find, but every time I try to use the MP3 in my laptop, the computer wont register that it is there,  So the CD will start to work and because the Player isnt being found on the computer it just turns offf.  The Player is Charging on the computer, the computer just wont find it.  I tried other devices in my computer and they worked, but not the Zen W.  I had bought the Zen M some time ago.  It was great and worked in my computer but it got destroyed.  
Please help.  I started a major download of my music from all of my places and now they are just slowing down my laptop.  I really hope that the gift wasnt bad to start with, it does play the raido, but I just wont pick up the player itself.
Im not sure how this works, but if you can e-mail my an answer it would be great
ZachB0001@hotmail.com

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My creative zen touch is not compatible with windows media player 10 or above, i rolled back to wmp 9 and it found the zen straight away! i hope this helps

Posted on Oct 20, 2008

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Posted on Jan 02, 2017

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Creative zen v plus start up screen freezes when switching on


I had this same exact problem. To solve it I plugged into the computer (if computer doesnt read it its ok ) then pressed the reset button for about 5 seconds. you should see a screen . Then press the play and power buttons on at the same time and you should get a recovery screen. You have three options. from ther you can rebooot and automatically upgrade the firmware after its been downloaded from the creative website. Please let me know if this helped you and write me back if you have more questions. Thank you , lahuntress

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pick your model from the list found here

http://support.creative.com/Products/Products.aspx?catid=213

Download and installation instructions are also given.

Have fun

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http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

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If this is what is happening with you, then this one solution I found to fix it:
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I hope this helps!
 



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1 Answer

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1 Answer

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You will need to load the firmware. Click here and download the firmware to your PC, then connect your Zen via USB to your PC and open the firmware, and click "Upgrade."

For detailed instructions on how to troubleshoot your Zen, click here

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download the program called Media Monkey...it will sync with all creative products..



I have synced it with my creative zen vision m

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THIS WORKED FOR ME:

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