Question about Lands Phones
Magicjack customers with problems need to but a
A/C USB adapter
This will help alot will cost you around $7.00
Posted on Nov 12, 2008
Also, be sure you are plugging your MagicJack into the USB Ports on the BACK of your computer WITHOUT the Extension Cable. The ports on back tend to have more power to support the demands of the MagicJack. This has cleared up ALL my crackling and voice dropping problems.
Posted on Feb 11, 2009
MagicJack seems to want to own the system; it doesn't seem to like much else going on when you call, which can be frustrating. When I call, I have a second computer dedicate itself to that purpose. It seems to solve a lot of these connection issues. The dedicated computer can be an older slower model. I'm going to run the Magic Jack on an old Pentium 3 running at 777Mhz to see how it works. It's the internet connection that's important here, not the computer and even an old 486 I add this about old computers because you can pick them up cheap or you might just have one collecting dust in the garage. I do strongly suggest that it run Windows XP or at worst Windows 2000.
Also, Windows XP limits concurrent TCP connections to 10, which is absurdly low, and I think this may be part of the reason for some of the problems. You can download and run TCP Optimizer at speedguide.net to optimize tcp settings.
One last thought: Your firewall may be blocking it. For some reason, on 1 computer, my firewall let parts of the MagicJack connections through on some ports but blocked others. However, I think this was a problem with my computer not the firewall, but it is worth mentioning.
Posted on Dec 28, 2008
I experienced this problem repeatedly and discovered that it has to do with multiple copies of the magicjack software running at the same time.
If you switch users without completely logging out first then the new user will have a duplicate copy of the magicjack software start up. This is what causes the problem you described.
To prevent this either log out completely before logging in a new user (a pain since you can't make or answer any calls while the software is restarting) or just use the task manager (ctl-alt-del) and kill the new, duplicate magicjack process (it won't show up under applications). I've come back to the family computer and found 3 different users logged in at once (and no one sitting at the computer!) and in the task manager there's 3 copies of magicjack running (click the check box to "show processes from all users"). If you use a user account with admin privileges then you can kill all the duplicates from the other users, otherwise each user has to be logged in again and logged back out completely (or use the task manager) to kill the duplicate processes.
For me killing the duplicate process is the easiest and least obstructive way to handle it on a multiuser computer.
A third way would be to use a dedicated computer that is always on and never changes users. If you have multiple computers in the house then this is actually not a bad solution.
Posted on Jul 14, 2009
I had this problem and discovered it had to do with internet speed. You can actually test to see if that is the problem. I suggest the following. Close all applications except magicjack. Start an internet browser (explorer or firefox).
go to www.speedtest.net.
Place a magic jack phone call.
While talking on the phone, click begin test.
If the speed of the internet service is the problem your voice will break up to the other party during an upload test but get better once the upload test completes. The reverse will happen during the download test. The other persons voice will break up. If this happens you probably need faster internet service. If the call is ok when the test is finished, you speed is ok as long as you do not do anything else on the internet. Keep in mind that even if you are not doing anything with a browser, other running programs can be using the net. One example would be Outlook, It will go to your email account and sync folders. I have read that 256k upload and download is good enough. I have 256 K upload and 2Meg download. When I do the test, my voice breaks up during the upload. During the download the test doesn't affect the call.
Posted on Jun 30, 2010
A few of the users that I have helped with their audio problems simply had their 'softphone' set for headset & microphone instead of stand alone telephone set.
Simply click on the Menu button, then click on volume/headset control in the dialog box, then chose your device [telephone] button and close the dialog box. Their audio problems ended with those instructions.
Posted on Dec 28, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 04, 2014 | magicJack New & Improved 2012 Plus Free...
Jul 22, 2014 | magicjack.com Computers & Internet
magicJack works hard to ensure a clear connection.
If you experience an "echo" when using a magicJack on a computer:
Jul 20, 2014 | magicjack.com Computers & Internet
Jan 14, 2014 | Computers & Internet
Dec 03, 2013 | Lands Phones
Jun 04, 2012 | magicjack.com
Dec 28, 2011 | YouTube Videos
On your softphone, please do the following:
If that does not work:
<Requires some technical understanding. Explanation below. >
Now restart your magicJack, by following the steps above.
For error 1
If you hear error 1 while trying to place a call with your magicJack, it means that you are not connected to the Internet.
To resolve this, make sure that one end of the ethernet cable is plugged into your modem/router/switch and the other end into your magicJack.
You also need to make sure that your modem/router/switch is powered on and that the port you have connected the magicJack to is functioning correctly.
Oct 21, 2011 | magicjack.com
May 29, 2017 | Philips Lands Phones
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