Question about Creative Labs ZEN Vision:M Digital Media Player

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Creative zen not recognized by computer

My creative zen vision m is not being recognized by the computer. the battery charges but thats it.Also when i turn it on it keeps rebuilding, but it doesn't rebuild all the way. the creative people said its a hardrive problem.I live in Brooklyn nyc and wanted to take it to a repair store you guys have listed named Downtown computer-Tech here in Brooklyn but the place has no address or phone#, just 2 reviews.

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  • Anonymous Dec 26, 2008

    I have a Creative Zen Photo and since yesterday I have exactly the same problem. It all started when I was transfering some files to the player. The transaction froze and did not want to close down.

    I The player did not respont to any attempt to close it or look in the menues. It was lit up but no menues were visible.

    I found no other option than to remove the battery. After this all the playlists I have has disappeared and I have tried to dock it to 3 different computers but they do not recognize thet the player has been docked. The directory also tries to rebuild every time I dock the player.

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I was having the same issues with my Zen Vision M : 30 G. It was not recogznized on any computer, and when I turned it on after having it off for a large amount of time (24 hours), it would rebuild half way before completely turning on.
I did a TON of research and found nothing but I finally got my Zen to work by trial and error.  This is how I did it:
Download the MP3 Recovery tool on the Creative Support Website. Make sure that the MP3 player is at least half charged.   Turn on the mp3 player, holding the on power switch in the ON position. (Very important to hold the Power switch!) While holding down the Power switch, reset the Zen by inserting a small object into the hole at the bottom (thumbtack, wire, earring).  A menu will appear: Clean Up, Format (All), Reload OS/Firmware, and Reboot. I chose Clean Up first and this did not work for me so then I Format.  It will remove all of your data on your Zen.   After Formatting, Reboot your Zen and plug it up to your computer. Run the MP3 recovery tool again.   The Firmware should recognize your Zen, and once installed, so should your computer.
I hope this helps!

Posted on Nov 29, 2008

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