Ya it's a bit tricky to figure out. there are 2 USB modes wich can select from the settings menu if you're using limewire or something like t use the first USB mode if you use torrents (which is the way to go) select the second USB mode after that just dran n' drop.
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The Sansa e280 can be operated in 2 ways of USB connection modes: MSC or MTP.
In MSC mode, viewing the player as a removable disk, the "copy
and paste" or "drag and drop" method will work.
In MSC mode always through the "safely remove hardware" icon, click to remove the player's disk before taking out the USB cable.
In MTP mode, operating the player in software like Windows Media Player: under Library or Sync,
first create a playlist
next sync the playlist.
In MTP mode, follow up the warning or text in the software that gives permission when to disconnect the player.
connect san tp pc....go to my computer, click on san icon (you are going to copy the san software and hidden files also to pc) you can also copy your music if not already on pc....once you copy san's software and hidden files not rockbox to a folder on the pc.....format san (this as you know will erase all of the hard drive of the san) say yes............once format is complete reinstall san software (and hidden files this is a must) now you just renew your san (a new beginning)........have fun