You should just return it to the store and ask for a new one. If they won't bring it back you could always bring it to sears and say it was a gift and you would just like to exchange it for another one. I know that sears has a satisfaction guarantee so they should let you bring it back with no problem, even without a receipt.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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I don't know what BOLT is, as I fixed my last DVD player 6 years ago at Sony. I think the Disney Format is Newer than your DVD player can read.
I remember Sony had a $5000.00 when new DVD player that was the first generation of DVD's. We would get them in for repair and the guy would say "My Radio Shack $99.00 plays all my DVD's but this $5K FIVE YEAR OLD unit won't play them....
There was NO fix for the problem. The New DVD's were beyond the capability of the 5 year old unit.
SO.. Is the Disney DVD a Blue Ray Disk? Or a new format that your older DVD can't read?
1.While the previews are playing, press the Menu Button on your DVD player remote to access the DVD's Main Menu. 2.Go to Scene Selection and press your Enter or Ok button on your DVD player remote. 3.Highlight Scene 2 and press the Enter or Ok button. This will start the DVD in Scene 2. 4.Use your rewind or reverse button on your DVD player remote to rewind back to the beginning of Scene 1.
Walt Disney Home Entertainment Technical Support 1-800-723-4763, Monday's 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST
Some DVD players will not work with diffent recorded DVD's. dvd-r dvd+r and so on. Try on another player, should work and you will know you need a different player....APEX plays em all, I know off brand, but darn good...if you can find one.
I would suspect dirt, either on the disc itself or in the player. The discs and laser head need to be clean to do their job properly. If they are too dirty to operate correctly the machine simply gives up trying as though there were no disc loaded at all.
11/12/08 My 18 yo daughter took her Disney "Ramon" dvd player she received at Christmas yo college with her and I used the code a moment ago <play> 1234 <play> and it unlocked it for her immediately.... try it it might work for you as well! Good Luck!
You have to replace the DVD player. The problem is that parts are not available and it's difficult to open the unit. There are about 20 screws to remove, including four screws hidden behind each fender. You have to pry the fenders and rip them off to break two brackets that hold each fender on. The fenders still hold on fine with the remaining seven tabs on each fender. You have to eject the disc to get the mouth off.
I have a working DVD player for sale. It's from a car TV with a defective picture circuit, but the player runs and I hear the movie soundtrack, so I'm 99% sure it's good. I broke the mouth off the player, but it could be glued back.
If you have a good motherboard for sale with a bad DVD player, I might buy the motherboard from you.