Question about Televison & Video
In the middle of watching a digital broadcast, the picture froze. It would not respond to the Remote except for a couple of functions eg Volume, Source Select, Picture in Picture. If the source is changed to Analogue/AV etc it works fine but as soon as I change source back to Digital the screen displays a frozen image of the last thing displayed before changing source.
Toshiba Helpline suggested removing the power input for 5 seconds to reset the TV but that did not work - I even left it disconnected overnight without success! She said that there is a Factory Reset option hidden away in the menu, but it's in the Digital menu which I can't access!
Is there any other way to reset it, or is it likely to be a repair job? If a repair, anyone have an idea of the likely cost?
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
You can fix this, all that is needed is to carefully understanding the electronics parts used and having little of basic knowledge in electronics.
The problem is in either power supply or the Y sustain board. The Y sustain board is are relatively large board if out of which go connections to the side of the display , it therefore closer to either the left or the right side of the display , has at least one rather large heat sink on it and far power cables connecting it to the mains power supply .
Often there are fuses on that board , one or more , check them
If they are blown you can try to replace them, but expect them to blow again , usually the whole board needs to be replaced.
Often that need to be done in a service center as there are some adjustment to be made after replacement.
Posted on Aug 22, 2010
Tips for a great answer:
Jul 19, 2014 | Sony Grand Wega Kdf-50we655 50-inch Lcd...
Dec 24, 2012 | Televison & Video
Jan 02, 2012 | Toshiba Televison & Video
Sep 29, 2011 | Olevia LT32HVE 32 in. LCD Television
Sep 04, 2011 | Toshiba 20a43 20" TV
Mar 04, 2011 | Sanyo 42 in. LCD TV
Dec 09, 2010 | Toshiba 32HLC56 32 in. HD-Ready LCD...
Sep 26, 2009 | Sony KP-46WT510 46" Rear Projection HDTV
Dec 06, 2008 | Sharp LC-19SB25U 19 in. LCD HDTV
Aug 21, 2008 | Televison & Video
385 people viewed this question
Usually answered in minutes!