Question about HP Officejet 5510 All-In-One Thermal Printer
I cannot clear the message 'remove and check cartridge' I have put a new genuine HP cartridge in but cannot print
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Posted on Jan 02, 2017
HP's answer to your question.
Posted on Nov 09, 2007
with your post date of 10/22/08, this may no longer be a problem for you. I hope not, but if it is, here are a couple links that might help. they are from HP's support site for your model:
(for general FAQs) (Note: If you try to go to this link from a site overseas and the web page will not come up, try adding "amp;" after each "&" in the URL)
here's a link for general info for this model:
and here's a quick link for a support doc re: messages and lights displayed on the printer:
hope this helps for future refs. if you keep getting the cannot find eligible device message, try first printing a test page (or anything) to the printer. try checking all your cables to ensure they are seated snuggly. try using a different USB port. try rebooting your computer without the printer plugged in, then plug it in and see if your computer recognizes it before trying to upgrade the firmware again. good luck.
Posted on Nov 04, 2008
hi im josh in cebu phils.may i help you? Friend try to use thse solutions surely it will help you:
The first item to check is whether your printer is connected correctly to your computer. Check the connecting cable to make sure that the connections are tight. You also should unplug each end of the cable to ensure that none of the connecting wires are bent, making a bad connection. You might also want to change the printer cable. Cables can get old, and the wires inside can break; try a new cable and see whether this change fixes the problem.
Anytime you change any connection between your system unit and any external device (such as your printer), you probably need to turn your computer off and then back on again for the connection change to register with your system. So if you're plugging in cables, reboot your system when you're done.
Next, you should make sure that the printer is connected to the correct port on the back of your computer. Checking the port connection is not always as simple as it seems. Some computers come with more than one printer port, and your printer might be hooked up to the wrong one. If you have multiple printer ports, try plugging your printer into the other ports.
Next, check the paper feed of your printer. If you're out of paper, your printer can't print. You also should check the paper path inside the printer to make sure that no stray pieces of paper are lodged inside. Make certain, too, that your printer is online, or set in the on position.
You should also check to see if your printer is paused. Check your front panel buttons to make sure that your printer is online. You should also double-click the Printer icon in the Windows system tray to open the Print Manger and make sure the job isn't paused from within Windows.
Another potential cause of this problem is having the "manual feed" option selected in Windows or on your printer. If this option is selected and there is no paper in the manual feed tray, your printer just sits there waiting for someone (like, oh, you!) to insert some paper. The solution to this is to either add some paper to the manual feed tray or switch off the manual feed option.
It's also possible that you have the wrong driver installed or selected within Windows. Right-click on this printer's icon in the Printers window and select Properties. Check the Details tab to make sure you're printing to the correct port using the correct driver. If you need to change drivers, pick one from the pull-down list, or click the New Driver button to add a new printer driver.
The tabs in the Printer Properties dialog box are specific to the brand and model of printer you have installed. If your Print Properties dialog box doesn't have a Details tab, look for a Ports or Advanced tab instead.
It's possible that the correct driver is installed, but something has gone screwy with how Windows reads the driver information. Go to the Printers Window and delete the current printer, and then use the Add Printer Wizard to reinstall the printer driver. You might also want to check with your printer's manufacturer to see if there is an updated version of your driver available.
In addition, it's possible that a recently installed device has somehow mucked with your printer configuration in Windows. Try deleting your printer driver and then reinstalling it, as described in the previous paragraph. Because the last device installed on your system can overwrite previous configuration information, go ahead and make your printer the last installed device.
If none of these suggestions solves your problem, you're looking at a major computer or printer problem. Try hooking up another printer to your computer; if the new printer works, it's time to take your old printer into the shop. If the new printer doesn't work, you probably have a defective port in your computer. good luck!
Posted on Mar 04, 2009
You may not see a paper jam.
This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.
First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.
If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.
And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Posted on Mar 19, 2010
Check the contacts where the carts go in the printer for ink or debris. If needed, gently clean the contact on the cartridges and the printer with a qtip and rubbing alcohol. Let dry. Take out the cartridges, close the lid, and pull the power cord out of the back of the printer. Let sit for 10 minutes. Plug back in and power up. When it completes the power up, lift the lid and insert the carts, BLACK FIRST, and then color. Make sure you have known good remanufactured carts, or the best thing is brand new HP carts.
Posted on Sep 29, 2010
Tips for a great answer:
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