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HP psc 2170 all in one

I cannot clear the message 'remove and check cartridge' I have put a new genuine HP cartridge in but cannot print

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  • Anonymous Oct 04, 2008

    Same thing - Just keeps flashing remove and check color cartridge even after installation of genuine HP color cartridge. Note that the problem occurred when power went off unexpectedly during a storm. Thanks

  • booboot Dec 02, 2008

    We have exactly the same problem, can't figure out what to check next.

  • Anonymous Apr 22, 2009

    Have changed color cartridge twice with new ones but printer won't recognize them

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5 Suggested Answers

tom19511
  • 1601 Answers

SOURCE: paper jam (missfeed) message when using the printer hp psc 1510 all-in-one

HP's answer to your question.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu00697&lc=en&cc=us&dlc=en&product=428800&lang=en

Posted on Nov 09, 2007

  • 32 Answers

SOURCE: remove and check color cartride error message

hi zmoyo-

with your post date of 10/22/08, this may no longer be a problem for you. I hope not, but if it is, here are a couple links that might help. they are from HP's support site for your model:

http://h10025.www1.hp.com/ewfrf/wc/documentIndex?lc=en&dlc=en&cc=us&lang=en&product=422000&
(for general FAQs) (Note: If you try to go to this link from a site overseas and the web page will not come up, try adding "amp;" after each "&" in the URL)

here's a link for general info for this model:
http://h10025.www1.hp.com/ewfrf/wc/product?product=422000&lc=en&cc=us&dlc=en&lang=en&cc=us

and here's a quick link for a support doc re: messages and lights displayed on the printer:
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=33365&lc=en&dlc=en&cc=us&lang=en&product=422000

hope this helps for future refs. if you keep getting the cannot find eligible device message, try first printing a test page (or anything) to the printer. try checking all your cables to ensure they are seated snuggly. try using a different USB port. try rebooting your computer without the printer plugged in, then plug it in and see if your computer recognizes it before trying to upgrade the firmware again. good luck.
- JW50

Posted on Nov 04, 2008

myjosh007
  • 530 Answers

SOURCE: HP psc 1215 all in one error message

hi im josh in cebu phils.may i help you? Friend try to use thse solutions surely it will help you:
The first item to check is whether your printer is connected correctly to your computer. Check the connecting cable to make sure that the connections are tight. You also should unplug each end of the cable to ensure that none of the connecting wires are bent, making a bad connection. You might also want to change the printer cable. Cables can get old, and the wires inside can break; try a new cable and see whether this change fixes the problem.
caution
caution_icon.gif Anytime you change any connection between your system unit and any external device (such as your printer), you probably need to turn your computer off and then back on again for the connection change to register with your system. So if you're plugging in cables, reboot your system when you're done.



Next, you should make sure that the printer is connected to the correct port on the back of your computer. Checking the port connection is not always as simple as it seems. Some computers come with more than one printer port, and your printer might be hooked up to the wrong one. If you have multiple printer ports, try plugging your printer into the other ports.
Next, check the paper feed of your printer. If you're out of paper, your printer can't print. You also should check the paper path inside the printer to make sure that no stray pieces of paper are lodged inside. Make certain, too, that your printer is online, or set in the on position.
You should also check to see if your printer is paused. Check your front panel buttons to make sure that your printer is online. You should also double-click the Printer icon in the Windows system tray to open the Print Manger and make sure the job isn't paused from within Windows.
Another potential cause of this problem is having the "manual feed" option selected in Windows or on your printer. If this option is selected and there is no paper in the manual feed tray, your printer just sits there waiting for someone (like, oh, you!) to insert some paper. The solution to this is to either add some paper to the manual feed tray or switch off the manual feed option.
It's also possible that you have the wrong driver installed or selected within Windows. Right-click on this printer's icon in the Printers window and select Properties. Check the Details tab to make sure you're printing to the correct port using the correct driver. If you need to change drivers, pick one from the pull-down list, or click the New Driver button to add a new printer driver.
note
note_icon.gif The tabs in the Printer Properties dialog box are specific to the brand and model of printer you have installed. If your Print Properties dialog box doesn't have a Details tab, look for a Ports or Advanced tab instead.



It's possible that the correct driver is installed, but something has gone screwy with how Windows reads the driver information. Go to the Printers Window and delete the current printer, and then use the Add Printer Wizard to reinstall the printer driver. You might also want to check with your printer's manufacturer to see if there is an updated version of your driver available.
In addition, it's possible that a recently installed device has somehow mucked with your printer configuration in Windows. Try deleting your printer driver and then reinstalling it, as described in the previous paragraph. Because the last device installed on your system can overwrite previous configuration information, go ahead and make your printer the last installed device.
If none of these suggestions solves your problem, you're looking at a major computer or printer problem. Try hooking up another printer to your computer; if the new printer works, it's time to take your old printer into the shop. If the new printer doesn't work, you probably have a defective port in your computer. good luck!

Posted on Mar 04, 2009

pineworks
  • 4041 Answers

SOURCE: hp psc 2175 all in one keep saying remove and check cartridge

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Mar 19, 2010

  • 78 Answers

SOURCE: My hp psc 2410 keeps reading to remove and check

Check the contacts where the carts go in the printer for ink or debris. If needed, gently clean the contact on the cartridges and the printer with a qtip and rubbing alcohol. Let dry. Take out the cartridges, close the lid, and pull the power cord out of the back of the printer. Let sit for 10 minutes. Plug back in and power up. When it completes the power up, lift the lid and insert the carts, BLACK FIRST, and then color. Make sure you have known good remanufactured carts, or the best thing is brand new HP carts.

Posted on Sep 29, 2010

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1 Answer

Remove check print cartridges


Are you sure you are using genuine HP print cartridges - I know my hp printer will not print with refilled cartridges. I have also checked this site - it may help you

HP PSC 2510XI All-In-One InkJet Printer - "Remove check cartridge" issues ... Remove and Check Print Cartridges . The printer will not print. The message does ... www.fixya.com/search/p378796-hp_psc_2510xi_all_in_one_inkjet_printer/remove_check_cartridge www.fixya.com/search/p378796-hp_psc_2510xi_all_in_one_inkjet_printer/remove_check_cartridge

Feb 02, 2012 | HP PSC 2510 All-In-One InkJet Printer

1 Answer

Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the...


Problem After you install a print cartridge, one of the following messages appears on the color graphics display:
  • Incorrect Print Cartridge
  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
  • [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION: Do not touch the ink nozzles.
  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer


Apr 04, 2011 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Am getting remove and check cartridge. what is that?? Have done that and replaced cartridge and got the same message


These all-in-one product firmware updates will resolve issues with warming-up, certain printing issues, and USB Boot-up with the HP PSC 2170 series products.
For detailed information see descriptions below:


Printing Issues - After installing print cartridges, some all-in-one's may reject one or both print cartridges or require up to five minutes to complete printing of an alignment page. Click here for additional information

Find the firmware update on this HP link:

http://tinyurl.com/4q3qujc

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Feb 14, 2011 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

A message "Remove and Check


If a remove and check cartridge error occurs, the contacts may need to be blown of dust or dirt in order for the new cartridges installed.

Also, when installing new cartridges, make sure that they are genuine hp cartridges, and the tape is removed from the nozzles.

If the above doesn't solve the problem, then repair may be necessary, either in warranty or out of warranty. You'll have to determine if it is cost effective for out of warranty service.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02652026&cc=us&lc=en&dlc=en&product=90809&tmp_track_link=ot_search

Feb 12, 2011 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

10.00.00 supply memory error


The 10.00.00 SUPPLIES MEMORY ERROR is based on the e-label. To clear the error, do the following:
NOTE: If the error occurs, it should appear at beginning of life, causing the error message after first installing the cartridge.
Turn the printer off and on to clear the message.
Put in the old catridge and see what happens.
If OK put in the new one again.
Verify that the print cartridge is a genuine HP cartridge.
Check that the E-label reader is functioning correctly.
Check that there is contact between the E-label chip on the print cartridge and the E-label reader on the printer.
To verify this contact, insert a new print cartridge.
Remove it again.
Check for scratches on the e-label chip and on the cartridge.
If contact is being made, replace the print cartridge (part number: Q2610A).
If contact is not being made, check the toner guides to see if they are in the proper position, or that the cartridge is not damaged.
If the printer has a 500-sheet Tray 3 installed, turn the printer off again and replace the print cartridge with a new HP print cartridge.
Turn the printer on again.
If the error does not clear, turn the printer off and remove tray 3.
Turn the printer on and verify if the error clears.
HP has recently discovered that a 10.00.00 Supplies Memory Error can occur when Tray 3 is faulty.

May 06, 2010 | HP LaserJet 2420 Printer

1 Answer

My HP PSC 1610v keeps saying 'remove and realign color cartridge' even tho I've put in a new cartridge.


Is it a genuine HP?

If yes then there is a fault with the actual cartridge. Check you have removed the tape from the ink outlet if its still on it will cause theis error. If all appears right, try another GENUINE cartridge and claim the faulty one
Please rate my help++++Thanks for using FIXYA

Mar 24, 2010 | HP PSC 1610 All-In-One InkJet Printer

2 Answers

I changed my black ink and now i get the message left cartridge incorrect..how do i fix it?


HP PSC 2210 InkJet Printer. The following has to be done for checking the Blank Ink Catridge working : 01. Remove the existing Black catridge and Color Catridges from the Printer carefully. 02. Clean the location with a soft cloth with cleaning liquid to make the place dust free. 03. Put the correct black and colour cartridges recommended by HP and that too genuine one. 04. Do not use any refilled or reinked local catridges that will spoil the HP PSC 2210 printer. 05. Re-install the catridges both Black and Colour properly. 06. Take a test print out - both black and colour print outs. 07. Check the Printer status and there is no warning of Cartridges wrongly inserted. Have a Good day.

Jul 14, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Remove and check cartridge


Are you using new genuine HP cartridges?
Sometimes refilled cartridges will not work.
Make sure that the cartridge is sitted correctly in the cradle.
You can try reinstalling the cartridges.
Double check if the cartridge are installed in the correct cradle.
You can also try to remove power from the printer.
Frist remove both cartridges, unplug printer.
Wait at least 15 minutes before plugging in the printer.
Turn printer on.
Reinstall cartridges.

Jan 16, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Check Printer Cartrige


my printer is
HP PSC 1410 ALL IN ONE PRINTER

ERROR MESSAGE

1. CHECK PRINT CARTRIDGES

I AM REMOVE THE OLD CARTRIDGES

THEN NEW ADDED 21,22 CARTRIDGES
THEN NEXT ERROR MESSAGE

CHECK PRINT CARTRIDGES

HOW TO SOLVE THE PROBLEMS

Jul 09, 2008 | HP PSC 1410 All-In-One InkJet Printer

2 Answers

HP psc check print cartridge light is flashing


The "E" means a cartridge problem.

Have you recently changed them?

If so, did yo use "refills" or another non-HP cartridges?

Jan 11, 2008 | HP PSC 1350 All-In-One Thermal Printer

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