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Our external DVD player was working - now it's not.The computer does't seem to reconize it. It is connected and the eject works but the drive dosn't show up in the computer icon

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  • Irene S Oct 06, 2008

    The icon for the external dvd does not show up in the My computer icon. We were using it & it was working fine but now it's not. The light comes on and the eject button works but the computer does not seem to reconize it. I don't know if someone accidently deleted something or what. The CD drive that is in the tower dosen't work either - same problem. PLEASE HELP

  • Irene S Oct 07, 2008

    The icon for the dvd dosen't show up in the My Computer icon anymore. The computer dosn't seem to reconize it. The last time I posted this guestion I was told to unistall it from the device manager and reboot. That didn't work. The message I get is this - Windows sucessfully loaded the device driver for this hardware but cannot find the hardware device. (code 41) Somebody PLEASE HELP ME!

  • Irene S Oct 08, 2008

    This is the 4'th Time I'm posting this guestion. Nothing has worked. Our external dvd was working. Now the dvd icon doesn't show up on the My Computer icon. The computer dosn't reconize it. The device manager gives this message - Windows sucessfully loaded the device driver for this hardware but cannot find the hardware device (code 41) The eject works and the little green light comes on but it dosen't work. The CD drive in the tower doesn't work either. Can anyone help me

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11 Answers

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Since both your internal and external drives are not working, I suspect something other than drivers or connections.
After reading all the solutions posted here, the only other thing I would suggest the you update your Virus program and run it in safe mode. Ther may be some trojan or Spy ware causing this problem.
Download CCleaner, this will remove Temp files,TIF's and cookies. Pest usually hide in these.

Also, you can try to restore the XP to an earlier date where the devices had been running ok.
start> all programs>accessories>system tools>system restore.
Joe

Posted on Oct 08, 2008

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Try this:

  1. Click the Start button
  2. Right click My Computer
  3. Select Manage from the resulting menu
  4. In the Computer Management window, select Device Manager
  5. In the right pane, click to expand IDE ATA/ATAPI controllers
  6. Identify your CD/DVD drive in the expanded menu and right click the appropriate drive
  7. Select Properties
  8. In the Properties windows, click the Advanced Settings tab
  9. In the Transfer Mode box that represents your CD/DVD drive (typically Device 1); open the dropdown menu and select PIO Only
  10. Click ok and exit all windows
If this does not resolve your issue, then you will need to go back using the above procedure and change the Device 1 in step #9 back to "DMA if available". Then, change Device 0 to "PIO Only" in the Transfer Mode box.
For reference, the Device 0 is the Primary IDE Channel and the Device 1 is the secondary IDE Channel.
After you change your settings, make sure you restart your system so that the computer recognizes the changes you have made. After you reboot, check the settings to make sure they are in effect. If they are, your device should now work properly.

Hope that works!

Posted on Oct 08, 2008

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Hi, Thanks for all information. Here are the solution given by microsoft for error # 41.
If the device was removed, uninstall the driver, connect the device, and then click Scan for hardware changes to reinstall the driver. • If the hardware was not removed, the driver files might be obsolete. In this case, update the driver from Device Manager. In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver. • If the device is a non-Plug and Play device, you may have to install a newer version of the driver. To install non-Plug and Play devices, use the Add Hardware wizard. Click Start, and then click Run. In the Open box, type hdwwiz.cpl.

But I personally feel that your Plug and Play has been disabled in your BIOS.

While the system boots, you should get an option to get into BIOS/ SETUP and asks you to press some key for it.
Get into BIOS/ SETUP, look for "plug and play devices" and enable it.
If it still doesnt work, try this player in another computer/ laptop and see if it works, if not the player is defective.

:)

Posted on Oct 07, 2008

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  • 125 Answers

Hey Irene,


Code 41 is caused by bad device drivers, missing system files, wrong system settings or a corrupted registry files. I am pretty sure that the error is not temporary so i have the following website for you and what you have to to is download the Guided Help by Microsoft where the guide will help with(step by step) on solving your problem. Its really easy

http://support.microsoft.com/kb/314060

and just click on
Download Guided Help

I think for your case its a combination of the three symptoms that are affecting your External DVD Drive from functioning properly. Le me know how that turns out Irene and feel free to ask for any other concern or questions that you may have. Thanks for using FixYa.com.


Posted on Oct 07, 2008

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Try to plug the drive on a different USB port, then run again the setup CD for the player and reboot the computer ...

Hope that helps...........

Posted on Oct 07, 2008

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Try to eject the dvd from pc.and if the eject is working when you give a command from the pc that means the dvd is still detected by the computer properly.and if the eject command given from the pc does not eject the dvd then there is a loose wire in the dvd either on the hard disk to which it is connected or on the mother board.please remove the wires of the dvd by opening the cpu unit of the pc.DO IT AFTER YOU SHUT DOWN YOUR PC.DO NOT DO ANYTHING WHEN THE PC IS IN ON CONDITION.then reconnect all the wires and on the pc.it should work.
hope this helps you.......
please keep us updated if it gets solved.

Posted on Oct 06, 2008

  • mastermind10 Oct 07, 2008

    this will work for you 100% please try this.

    A driver was loaded but Windows cannot find the device. This happens when Windows does not detect a non-Plug and Play device.
    If the device was removed, uninstall the driver, install the device, and then click Scan for hardware changes to reinstall the driver. If the hardware was not removed, obtain a new or updated driver for the device.

    If the device is a non-Plug and Play device, a newer version of the driver might be needed. To install non-Plug and Play devices, use the Add Hardware wizard. Click Performance and Maintenance on Control Panel, click System, and on the Hardware tab, click Add Hardware Wizard.

    On the General Properties tab of the device, click Troubleshoot to start the troubleshooting wizard



    if this does not solve your problem.

    and this will definately work



    Re: CODE 41


    Anyway I have resolve the issue:

    To resolve this behavior, follow these steps:
    Start Registry Editor (Regedt32.exe).
    Locate the UpperFilters value under the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    On the Edit menu, click Delete, and then click OK.
    Locate the LowerFilters value under the same key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    On the Edit menu, click Delete, and then click OK.



    please rate the solution if it helps you,

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Hi,

Try connecting your drive to another USB port. Using one port all the time to connect and disconnect USB items a port can develop a range of files associated with configuring the USB connection. Some of these files might actually have been from your drive connected before, or some of these configurations could be from other USB items you connect to this port. Changing ports can often lead to an immediate good connection simply because ther are no conflicting configuration files. If this does not solve your problem, we can now entertain the next process to try.
: THIS IS A BIG ONE. This is the last thing to do. Before you try this process, please complete a full back up of your system. This is important as the next step can have side effects you did not entirely expect. AND Second, you might need your XP Install Disk (not in all cases). What this process is about is renewing all hardware/software configurations relating to USB connections.

Here is what you do:
1. Right click MY COMPUTER
2. Select PROPERTIES
3. Select HARDWARE
4. Select DEVICE MANAGER
5. Select UNIVERSAL SERIAL BUS CONTROLLERS
6. Right click on each USB CONTROLLER and select Uninstall
7. Uninstall all entries
8. Reboot your computer
9. As your computer re-boots it will reinstall all USB connections it detects
THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB drive

If these suggestions are implemented and you are still have connection difficulties with your computer, there are several other things to try. If you have another XP Computer you should try connecting your drive to another computer to see if the problem is a drive problem or not. If it still has this problem with the next computer, then the fault is with the drive


Posted on Sep 30, 2008

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You need to check whether the cable used to connect dvd player and computer is proper .
If it is proper try to disconnect and connect after 1 hour this will solve your problem .
If your problem still exists then in computer see whether any program is blocking the drive .


SAM ANDERSON

Posted on Sep 30, 2008

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  • 479 Answers

Remove all the connections and then refit all the connections tightly and firmly in proper place.

Posted on Sep 30, 2008

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While it is connected, go to the Device Manager and check if the driver is loaded properly. If found, right-click and uninstall it then reboot the computer.

Posted on Sep 30, 2008

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Unplug and replug external dvd player in computer. Hope it works.

Posted on Sep 30, 2008

  • 1 more comment 
  • Shahid Electronics
    Shahid Electronics Oct 07, 2008

    Seems problem of driver of external dvd drive.
    Please reinstall external dvd drive software and check again or
    go to control panel > add hardware and let Windows search it.
    Please update me to provide you more help.


  • Shahid Electronics
    Shahid Electronics Oct 07, 2008

    Unplug external dvd drive and then you should go to control panel > add hardware and get help of Windows to detect internal DVD ROM. This should be done as first priority. Because internal dvd drive will install software / drivers for external dvd drive.



  • Shahid Electronics
    Shahid Electronics Oct 08, 2008

    Alright, one more attempt. Can you test external DVD Drive in another computer just to make sure that drive itself is ok?



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