Question about HP DVD & Blu-Ray Players

11 Answers

Our external DVD player was working - now it's not.The computer does't seem to reconize it. It is connected and the eject works but the drive dosn't show up in the computer icon

Posted by on

  • 1 more comment 
  • Irene S Oct 06, 2008

    The icon for the external dvd does not show up in the My computer icon. We were using it & it was working fine but now it's not. The light comes on and the eject button works but the computer does not seem to reconize it. I don't know if someone accidently deleted something or what. The CD drive that is in the tower dosen't work either - same problem. PLEASE HELP

  • Irene S Oct 07, 2008

    The icon for the dvd dosen't show up in the My Computer icon anymore. The computer dosn't seem to reconize it. The last time I posted this guestion I was told to unistall it from the device manager and reboot. That didn't work. The message I get is this - Windows sucessfully loaded the device driver for this hardware but cannot find the hardware device. (code 41) Somebody PLEASE HELP ME!

  • Irene S Oct 08, 2008

    This is the 4'th Time I'm posting this guestion. Nothing has worked. Our external dvd was working. Now the dvd icon doesn't show up on the My Computer icon. The computer dosn't reconize it. The device manager gives this message - Windows sucessfully loaded the device driver for this hardware but cannot find the hardware device (code 41) The eject works and the little green light comes on but it dosen't work. The CD drive in the tower doesn't work either. Can anyone help me

×

11 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 4,338 Answers

Since both your internal and external drives are not working, I suspect something other than drivers or connections.
After reading all the solutions posted here, the only other thing I would suggest the you update your Virus program and run it in safe mode. Ther may be some trojan or Spy ware causing this problem.
Download CCleaner, this will remove Temp files,TIF's and cookies. Pest usually hide in these.

Also, you can try to restore the XP to an earlier date where the devices had been running ok.
start> all programs>accessories>system tools>system restore.
Joe

Posted on Oct 08, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,712 Answers

Try this:

  1. Click the Start button
  2. Right click My Computer
  3. Select Manage from the resulting menu
  4. In the Computer Management window, select Device Manager
  5. In the right pane, click to expand IDE ATA/ATAPI controllers
  6. Identify your CD/DVD drive in the expanded menu and right click the appropriate drive
  7. Select Properties
  8. In the Properties windows, click the Advanced Settings tab
  9. In the Transfer Mode box that represents your CD/DVD drive (typically Device 1); open the dropdown menu and select PIO Only
  10. Click ok and exit all windows
If this does not resolve your issue, then you will need to go back using the above procedure and change the Device 1 in step #9 back to "DMA if available". Then, change Device 0 to "PIO Only" in the Transfer Mode box.
For reference, the Device 0 is the Primary IDE Channel and the Device 1 is the secondary IDE Channel.
After you change your settings, make sure you restart your system so that the computer recognizes the changes you have made. After you reboot, check the settings to make sure they are in effect. If they are, your device should now work properly.

Hope that works!

Posted on Oct 08, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Champion:

    An expert who has answered 200 questions.

  • Expert
  • 435 Answers

Hi, Thanks for all information. Here are the solution given by microsoft for error # 41.
If the device was removed, uninstall the driver, connect the device, and then click Scan for hardware changes to reinstall the driver. • If the hardware was not removed, the driver files might be obsolete. In this case, update the driver from Device Manager. In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver. • If the device is a non-Plug and Play device, you may have to install a newer version of the driver. To install non-Plug and Play devices, use the Add Hardware wizard. Click Start, and then click Run. In the Open box, type hdwwiz.cpl.

But I personally feel that your Plug and Play has been disabled in your BIOS.

While the system boots, you should get an option to get into BIOS/ SETUP and asks you to press some key for it.
Get into BIOS/ SETUP, look for "plug and play devices" and enable it.
If it still doesnt work, try this player in another computer/ laptop and see if it works, if not the player is defective.

:)

Posted on Oct 07, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 125 Answers

Hey Irene,


Code 41 is caused by bad device drivers, missing system files, wrong system settings or a corrupted registry files. I am pretty sure that the error is not temporary so i have the following website for you and what you have to to is download the Guided Help by Microsoft where the guide will help with(step by step) on solving your problem. Its really easy

http://support.microsoft.com/kb/314060

and just click on
Download Guided Help

I think for your case its a combination of the three symptoms that are affecting your External DVD Drive from functioning properly. Le me know how that turns out Irene and feel free to ask for any other concern or questions that you may have. Thanks for using FixYa.com.


Posted on Oct 07, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 6,487 Answers

Try to plug the drive on a different USB port, then run again the setup CD for the player and reboot the computer ...

Hope that helps...........

Posted on Oct 07, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 116 Answers

Try to eject the dvd from pc.and if the eject is working when you give a command from the pc that means the dvd is still detected by the computer properly.and if the eject command given from the pc does not eject the dvd then there is a loose wire in the dvd either on the hard disk to which it is connected or on the mother board.please remove the wires of the dvd by opening the cpu unit of the pc.DO IT AFTER YOU SHUT DOWN YOUR PC.DO NOT DO ANYTHING WHEN THE PC IS IN ON CONDITION.then reconnect all the wires and on the pc.it should work.
hope this helps you.......
please keep us updated if it gets solved.

Posted on Oct 06, 2008

  • mastermind10 Oct 07, 2008

    this will work for you 100% please try this.

    A driver was loaded but Windows cannot find the device. This happens when Windows does not detect a non-Plug and Play device.
    If the device was removed, uninstall the driver, install the device, and then click Scan for hardware changes to reinstall the driver. If the hardware was not removed, obtain a new or updated driver for the device.

    If the device is a non-Plug and Play device, a newer version of the driver might be needed. To install non-Plug and Play devices, use the Add Hardware wizard. Click Performance and Maintenance on Control Panel, click System, and on the Hardware tab, click Add Hardware Wizard.

    On the General Properties tab of the device, click Troubleshoot to start the troubleshooting wizard



    if this does not solve your problem.

    and this will definately work



    Re: CODE 41


    Anyway I have resolve the issue:

    To resolve this behavior, follow these steps:
    Start Registry Editor (Regedt32.exe).
    Locate the UpperFilters value under the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    On the Edit menu, click Delete, and then click OK.
    Locate the LowerFilters value under the same key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    On the Edit menu, click Delete, and then click OK.



    please rate the solution if it helps you,

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

Hi,

Try connecting your drive to another USB port. Using one port all the time to connect and disconnect USB items a port can develop a range of files associated with configuring the USB connection. Some of these files might actually have been from your drive connected before, or some of these configurations could be from other USB items you connect to this port. Changing ports can often lead to an immediate good connection simply because ther are no conflicting configuration files. If this does not solve your problem, we can now entertain the next process to try.
: THIS IS A BIG ONE. This is the last thing to do. Before you try this process, please complete a full back up of your system. This is important as the next step can have side effects you did not entirely expect. AND Second, you might need your XP Install Disk (not in all cases). What this process is about is renewing all hardware/software configurations relating to USB connections.

Here is what you do:
1. Right click MY COMPUTER
2. Select PROPERTIES
3. Select HARDWARE
4. Select DEVICE MANAGER
5. Select UNIVERSAL SERIAL BUS CONTROLLERS
6. Right click on each USB CONTROLLER and select Uninstall
7. Uninstall all entries
8. Reboot your computer
9. As your computer re-boots it will reinstall all USB connections it detects
THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB drive

If these suggestions are implemented and you are still have connection difficulties with your computer, there are several other things to try. If you have another XP Computer you should try connecting your drive to another computer to see if the problem is a drive problem or not. If it still has this problem with the next computer, then the fault is with the drive


Posted on Sep 30, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,550 Answers

You need to check whether the cable used to connect dvd player and computer is proper .
If it is proper try to disconnect and connect after 1 hour this will solve your problem .
If your problem still exists then in computer see whether any program is blocking the drive .


SAM ANDERSON

Posted on Sep 30, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 479 Answers

Remove all the connections and then refit all the connections tightly and firmly in proper place.

Posted on Sep 30, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 1,879 Answers

While it is connected, go to the Device Manager and check if the driver is loaded properly. If found, right-click and uninstall it then reboot the computer.

Posted on Sep 30, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,594 Answers

Unplug and replug external dvd player in computer. Hope it works.

Posted on Sep 30, 2008

  • 1 more comment 
  • Shahid Electronics
    Shahid Electronics Oct 07, 2008

    Seems problem of driver of external dvd drive.
    Please reinstall external dvd drive software and check again or
    go to control panel > add hardware and let Windows search it.
    Please update me to provide you more help.


  • Shahid Electronics
    Shahid Electronics Oct 07, 2008

    Unplug external dvd drive and then you should go to control panel > add hardware and get help of Windows to detect internal DVD ROM. This should be done as first priority. Because internal dvd drive will install software / drivers for external dvd drive.



  • Shahid Electronics
    Shahid Electronics Oct 08, 2008

    Alright, one more attempt. Can you test external DVD Drive in another computer just to make sure that drive itself is ok?



×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to get a dvd tray unstuck


There are two ways to open the CD/DVD drive door if the button just below the drive tray does not work.
Go to My Computer and right click on the drive and click on Eject.
If this does not work then you can manually open the CD/DVD drive tray by -
Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD/DVD disc.
If you still having problem opening with the Eject button, then the CD/DVD drive is faulty and needs replacing.

May 19, 2013 | DVD & Blu-Ray Players

1 Answer

Hello trying to upgrade my HCT HBR-1000BP Blu-ray Player firmware and can not figure out how. No support on HCT website. Would be thankful for any help


Where are you having a problem? I found directions on: http://hcthk.com/mall/s02.php . There were two links, one with directions and one with an arrow for downloading the needed file.

The firmware is in a zip file. First extract the files from the compressed archived. (For a Windows OS, right click on the folder and select Extract All.) If needed, open the new uncompressed folder and put a blank CD-R or CD-RW in your optical burner drive. Burn the two files from the extracted folder to the CD (drag and drop will work for any version of Windows (XP-7).) Do not include the folder, just the files. Then finalize the disc (close the session). If you are asked to format the disc, choose a mastered burn (single-session). In Windows Explorer, you can do this by right-clicking on the optical drive in Computer (My Computer) or from the menu for the drive when you double-click on it. (Alternatively, if you have your system set to finalize on eject, then choose Eject. This setting is in the drive's Properties (the Recording tab).)

Eject the disc from your computer and turn on the HBR-1000BP. Place the CD that you burned in the player. When the disc is recognized, press Play. If that doesn't work, try entering the System Menu and choosing System Update with your remote. Do not power down the unit during the update; a power failure during the update might leave you with an unusable player.

If this doesn't work, check if the Blu-ray Player reads any CDs. If it doesn't, try cleaning the laser lens with a CD/DVD lens cleaner. Then try again. The Blu-ray uses a different laser. If no disc works and the lens cleaner doesn't help, the CD/DVD laser has a tracking (alignment) issue or another problem. You'll need to get the optical drive in the HBR-1000BP replaced or fixed.

If it does read a different CD, then check if your optical disc burned and was finalized correctly. Can another optical drive read it? Try burning the files to CD on another optical drive. (If you are using an external optical drive burner, make sure that the computer is not running on battery power. Plug the external drive into two USB ports if it isn't self-powered.)

I hope this helps.

Cindy Wells

Mar 31, 2012 | DVD & Blu-Ray Players

1 Answer

The DVD slot will not open, what do I do?


OPen my computer and then right click on your DVD drive. Then click on properties and eject. If that dowsn't work, there is a small hole on the faceplate of the DVD drive. Insert a paper clip and push it in until the door opens.

Feb 18, 2011 | Sanyo DVW-6100 DVD Player/VCR

3 Answers

DISC DRAWER WILL NOT OPEN


First, start with power cycling the player. Turn off the player and disconnect the power cord from the wall socket. Leave it unplug for about 5 minutes. Turn the player back on and try to open the drawer.

If same problem occur, then follow the steps below:

1. Turn off your DVD player. You do not want to risk electrical shock while working with it.

2. Locate your DVD player's manual Eject button. It is usually a small hole located underneath the DVD drawer.

3. Insert a stiff wire-such as a paperclip or safety pin-into the hole. Push gently and the drawer should open partway. Gently pull the drawer the rest of the way open.

4. Remove the DVD and see if there is a problem with it. Most DVD player drawers get stuck when a DVD is warped or the label is starting to peel. If the DVD is warped, discard it. If the label is peeling, remove the label.

5. Turn your DVD player back on. If it gets stuck again on a different DVD, then the problem may be with your DVD player rather than with your DVDs.

Good luck!

Mar 21, 2010 | Panasonic DMR-ES10 DVD Recorder

1 Answer

The DVD player slide draw will not open or close


Check for a manual eject slide on the bottom near the front of the tray

Nov 21, 2009 | Philips DivX DVD Player

1 Answer

Dvd


Most laptop computers only include an output to connect an external monitor, not inputs for external sources, so the simple answer is no. If you want to be able to play DVD's on a laptop that doesn't have a DVD drive, then you can get an external USB drive and plug that in.

Hope this helps.

Nov 23, 2008 | Philips DVD & Blu-Ray Players

2 Answers

Won't eject


Had same problem as you, never will I "hit" a machine but read a post to do so. I tapped on top as I hit eject and it worked. Something about a magnetic effect as the thing ages and a solution to use electric tape. I will just tap, only as nessesary. My computer did the same (can't tap) I tried to always have a disc in drive which made it eject easier. Hope it works.

May 14, 2008 | iLO DVDR05 DVD Recorder

3 Answers

LG V782W Combo DVD/Video Player - DVD won't eject


Hi
I am trying to set up my LG V782W but have lost my user manual.
Can you help. I need to know how to tune channels and program to record.
thanks
steve

Jan 30, 2008 | DVD & Blu-Ray Players

1 Answer

LG RH277H - won't play bought DVD'S


The cd tray eject after put in the DVD movies, but VCD working fine...it is means that the drive's region code haven't set yet .(please refer to user manual to setting the region code) ..or unplug the recorder drive from the dvd player,using the computer setting to change the region code by connecting to computer's IDE cable .

Oct 19, 2007 | LG RH177 DVD Recorder/HDD Recorder

Not finding what you are looking for?
DVD & Blu-Ray Players Logo

Related Topics:

123 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP DVD & Blu-Ray Players Experts

kakima

Level 3 Expert

96417 Answers

The Knight
The Knight

Level 3 Expert

68229 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a HP DVD and Blu-Ray Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...