Question about Xerox Phaser 7700 Laser Printer

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Transfer roller usage message on Phaser 7700. replaced..still wont print

Message states that transfer roller is reaching the end of its life and to replace...I did that and it still wont print anything.

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  • bonniejdesig Dec 09, 2008

    Xerox 7700 DN
    The screen displayed the message "Replace Transfer Roller Soon". So I purchased a new transfer roller, followed the instructions & replaced it. The message "Replace Transfer Roller Soon" continues to blink on the message panel.

  • donlees2004 May 21, 2009

    My 7700 tells me there is a paper jam at the transfer roller, but there is no paper jam. What should i do?

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I found the answer here: http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi

Resetting Transfer Roller Life

  • Resetting the transfer roller life is to be performed only if the Transfer Roller Assembly was defective and or the assembly is replaced before an end of life or near end of life message. Not to extend the life of the assembly. Doing so may cause premature failure of other internal printer components.

  • The printer will prompt the user to reset the life counts if the assembly is replaced after receiving a Replace Transfer Roller or Replace Transfer Roller Soon message.
Transfer roller usage message on Phaser 7700. repl - note_image33x30.gif    Note: If the main Menu does not appear on the front panel screen and only Replace Transfer Roller is displayed, there may be a print job that is either processing or currently printing. Try the following steps to clear the print jobs and reset the Transfer Roller life:
  1. Press the cancel button several times to flush processing jobs from the printer.

  2. If you do not receive access to the front panel menu by doing this, power off the printer and disconnect Ethernet, parallel or USB cable from the printer.

  3. Turn the printer back on, and while it is powering up, immediately start pushing the cancel key repeatedly until you receive access to the front panel menu.

  4. If the printer menu appears on the front panel screen, follow the instructions below to reset the Transfer Roller life if the printer did not prompt you to reset it:


  1. With Menus highlighted press OK.

  2. Press the Down Arrow and scroll to Supplies Info Menu.

  3. Press OK.

  4. Press the Down Arrow and scroll to Exit at the bottom of the menu tree.

  5. Now scroll up to Reset Transfer Roller Life.

  6. Press OK.

  7. Reset Transfer Roller NOW is displayed.

  8. Press OK to reset the transfer roller life.

Posted on Dec 09, 2008

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3041-42
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