Question about Arris SURFboard SB5120 Modem

1 Answer

Getting disconnected from the net

Problem is this, i keep getting disconnected from the internet and it reconnects itself about every 10 seconds. this is very annoying since my brother and my cousin use IM a lot and i play online games.

i've had problems with my router before so i replaced it about 10 months ago. everything was fine until a couple months ago. i'm thinking about replacing the modem this time but i'm not sure if this will actually help.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 33 Answers

Hi marco22,

first thing you need to do is contact your Internet Service Provider (ISP) for them to check the line, because there is a posibility that it could be a problem from your ISP.

if everythings OK from your ISP end, better enable first the keep-alive option on your modem, if possible to upgrade the software of the modem do it first, before changing it.

and better called the manufacturer for the modem to make sure that your are doing the right thing.

have a great day ahead.




Posted on Oct 02, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do i get a cd unstuck from car ce player


Try disconnecting your car battery. keep it disconnected for about 10 seconds and then reconnect it. This should reset your radio and should spit out the cd.

Oct 14, 2014 | 2012 Nissan Maxima 3.5 S Sedan 3.5L V6 CVT...

1 Answer

Expat Shield keeps disconnecting!


I suggest you get in touch with them at http://www.expatshield.com/ and use the Support button

Mar 02, 2014 | AnchorFree Expat Shield

1 Answer

When i try and get on the internet broweser it says internal sever error


Are you connected to WiFi?. If so disconnect then reconnect. If that does not work go into your internet settings. And run a troubleshoot. Or try unplugging your modem and wait 10 seconds and plug back in

Dec 03, 2013 | Cell Phones

1 Answer

Why do i continue to lose my connection to the server when playing a game?



LAN Connection Issues and Port Settings LAN-based matches between players on your internal home network are not routed through the Internet or Battle.net servers. Disconnections from LAN matches are attributed to faulty internal wiring or router settings. Log in to your router's administration page via a Web browser and ensure ports 6112 through 6119 TCP are open for traffic flow. If this does not work, check your network wiring and ensure it's properly seated in the computer's and router's Ethernet ports. Corrupt Server List and Virus Attack If you have recently downloaded any maps or connected to privately hosted servers, it's possible you picked up a virus that altered your server file list and is directly causing connection issues. Scan your computer for viruses, using an updated virus definition database. b> Multiple IP Connections b> If you and a friend share a single license or key, disconnects occur if you attempt logging in while the other is playing or vice versa. Key sharing is against the Terms of Use and can lead to an IP ban or restriction. Ensure no one else has access to your CD key or tries to access the game while you are playing to avoid multiple IP disconnects. b> High Latency Disconnects Internet connections with latency over 500 ms can cause disconnects while playing in heavily populated online matches. Alleviate this issue by closing all connection-intensive programs running on your computer. Reconnect to the .net servers with only running on your computer. If you continue experiencing disconnects, visit Speedtest.net and determine whether your latency is above 500 ms. If so, contact your Internet provider for further troubleshooting. Internet crashing b> If your Internet Explorer keeps randomly crashing (closing by itself), there may be an add-on or temporary page disrupting the connection. Every time you browse the web, Internet Explorer keeps track of the websites you visit. It keeps these pages, along with cookie trackers, in the "Temporary Browsing History" folder. Some websites cause Internet Explorer to crash.

Open the Internet Explorer browser. Go to "Tools > Delete Browsing History." Hit "Delete All." Check off the box that says "Also delete files and settings stored by add-ons." Hit "OK." Close and reopen the browser. b> Disable Add-Ons b> Go to "Start > Search." Type "Internet Explorer" and hit "Enter." The computer will search for any files with this label. Double-click on the file that says "Internet Explorer (No Add-Ons)." This will allow you to browse in IE without any additional plug-ins or add-ons that might be causing the browser to crash. b> Reset Internet Explorer b> Open the IE browser. Go to "Tools > Internet Options." Hit "Advanced." Click on "Reset" and then hit "Enter." Close and reopen the browser. Hope this helps. b>

Dec 12, 2012 | Computers & Internet

1 Answer

Status light does not come on. internet was disconnected for a few days. not sure how to reset router without messing computer up


To reset any router all you need to do is unplug power for at least 30 seconds. Everything should fix itself automatically when it comes to reconnecting your computer to the internet.

May 11, 2011 | Computers & Internet

1 Answer

Randomly disconnection


That seems to you ISP (Internet Service Provider) issue

Mar 10, 2010 | SMC Barricade g SMC2804WBRP-G Wireless...

1 Answer

WRT54G keeps disconnecting itself, requires disconnecting/reconnecting power and running setup disk again to reconnect. System info: 12 mb/s cable broadband ISP, Motorola SB5105 cable modem, WRT54G...


Go to Administrative Page on your router at section Setup - Basic and activate: Keep Alive : Redial Period 30 seconds.

After that restart your router

Mar 04, 2010 | Linksys Wireless-G WRT54G Router

1 Answer

I keep getting this error "Generic host process for win32 services has encountered a problem and needs to close" once I am connected to internet. No issues otherwise. After this error, I have to hard boot...


i had this very error last year
disconnects me from the net every few seconds

the way i fixed it was by downloading the following 2
updates

Update 894391
http://www.microsoft.com/downloads/detai...

and Update 921883
http://www.microsoft.com/downloads/detai...

after you have downloaded and installed these manually
reboot ur comp and keep updateing ur computers with windows updates

thats how it worked for me

thanks.

Jun 08, 2009 | Microsoft Windows XP Home Edition

1 Answer

Internet and modem light won't light up


Try disconnecting the power from the cable modem - wait about 10 seconds then reconnect the power. It may take a few minutes to reconnect depending on your provider but sometimes cable modems get "frozen" and need to be power cycled.

If you are using a motorola surfboard modem make sure that you do not press the button on the top of the modem whn you are reconnecting the power cord because it is designed to turn off the internet connection for security purposes.

Dec 28, 2008 | Computers & Internet

Not finding what you are looking for?
Arris SURFboard SB5120 Modem Logo

292 people viewed this question

Ask a Question

Usually answered in minutes!

Top Arris Computers & Internet Experts

swDemonDog

Level 2 Expert

233 Answers

Suddenlink Help

Level 1 Expert

43 Answers

 John
John

Level 3 Expert

794 Answers

Are you an Arris Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...