Question about Arris SURFboard SB5120 Modem

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Getting disconnected from the net

Problem is this, i keep getting disconnected from the internet and it reconnects itself about every 10 seconds. this is very annoying since my brother and my cousin use IM a lot and i play online games.

i've had problems with my router before so i replaced it about 10 months ago. everything was fine until a couple months ago. i'm thinking about replacing the modem this time but i'm not sure if this will actually help.

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Hi marco22,

first thing you need to do is contact your Internet Service Provider (ISP) for them to check the line, because there is a posibility that it could be a problem from your ISP.

if everythings OK from your ISP end, better enable first the keep-alive option on your modem, if possible to upgrade the software of the modem do it first, before changing it.

and better called the manufacturer for the modem to make sure that your are doing the right thing.

have a great day ahead.

Posted on Oct 02, 2008


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