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Your product should have come with a USB cord that connects to a computer. Just plug the usb cord into the product and into the computer and it should start charging automatically. The directions for charging the product is listed in the product manual that came with the product. Refer to those directions.
The most common cause is a flat battery. There is a trick to charging the battery in these small mp3 players. It wont charge if it is turned on, and it won't charges if it's turned off. Here what to do... 1. plug the payer into your USB port. or wall charger 2. switch thje palyer on using the mechanical switch (on the side) 3. turn it off by either holding down the play button, or selecting "System" from the menu 4. The screen will go black and the battery will begin charging.
These players are plagued with problems! I have the 2gb version which does the same thing. I gave up on trying to use its internal battery and bought a usb charging cord for use in my car. I just unplug the cord from the cig lighter socket when I'm done using it. If it doesn't shut off,which is 99.9 percent of the time, then it just runs its battery down until it finally shuts off. It's a shame this player doesn't work as good as it looks...
I too, have a MP3 PLAYER that everytime i download some music everytime i do sometimes the music be on there and sometimes it doesn't and do i have to have a USB cord with out downloading
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