Document won't feed

Jams in the Document Tray

When a document jams or misfeeds in the Document Tray, <OPEN COVER> and <SEE FIG. 1> <!!CHECK!! 5100> are displayed on the LCD.

Note
You do not need to unplug the fax when clearing document jams.

* When <OPEN COVER> and <SEE FIG. 1> are displayed alternatively

1. Press [Stop].

Important
Do not pull out the jammed paper manually at this point.

2. Hold down [Start/Copy] for a few seconds.

* The document will be fed out automatically.

* If the document is not fed out, gently pull the document out of the fax.

* When <!!CHECK!! 5100> is displayed

1. Check if any paper is jammed.
If jammed, make sure to take out all the jammed paper.

2. After taking out jammed paper, turn the fax off, then turn it back on with [ON/OFF].
Jams in the Multi-Purpose Tray

If paper jams in the Multi-Purpose Tray, <CLEAR PAPER JAM> is displayed on the LCD.

1. Gently pull any jammed paper out of the fax as shown, then press [Stop].

* Pull it gently in either direction.

* If you cannot pull the paper out, continue with the steps below.

2. Open the Printer Cover.

3. Gently remove the jammed paper inside the fax.

4. Press [Stop].
The fax returns to standby mode.

It's possible that the hinge of the scanner cover broke. If that's the case, you won't be able to scan from the ADF (Auto Document Feeder). If the printer is still under warranty, please call our technical support team to have the printer replaced.

Have you already tried this? After you click print and select your printer, click properites and select your paper from 8.5x11 to Envelope.

Click the "Edit" tab, make sure the "SADF" is not enable...

Hi,

• Open the cartridge compartment and look for any papers trapped here.
• Look through the document feeding tray for any trapped papers.
  

Hp help
Automatic Document Feed (ADF) does not pick up paper. Follow each step, problem seems to be in pick assembly. Prcess took less than 5 minutes with a successful outcome.

Place document in document feeder, dial number, press send or start.

look for an icon on the feed tray to signify face-up or face-down.

The readout on my intellifax 2820 says, Document Jam, clear the scanner jam, then press the stop key. I can't get it to clear. What should I do?

2 different problems here. 1st is with document feed and 2 is with paper feed.

1st prob seems to be with the paper feed roller not meshing at the gear. Probably a broken piece on the lower document tray assembly. No real fix for this unless you can strip it out and haywire it.

2nd prob is probably a poorly meshing drum unit. Examine the gear teeth on both the drum and the machine. As you have replaced the drum already (presumably with a brand new one) You might possibly find a missing or badly worn tooth on the messhing gear in the machine.

Is it jamming at the document feeder, or in the blank paper tray? You may need to clean the feed rollers. Use a lint-free cloth (not paper) and some alcohol.