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The software will most likely need to be updated. You can download the software update from the manufacture's website, Or there may be an option on the player itself. You can hook up to pc, then go to my computer, and then find your Zen and access files here as well.
First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!
Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.
My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.
YOUR MUSIC FILE IS CORRUPTED.When you hook it up to pc .open the files on the zen and format the music file.If you still have a problem.Format the drive and download new drivers here>http://support.creative.com/kb/ShowArticle.aspx?sid=8451.RICHARDM69
my zen player freezes up alot don't know why but the only solution i have to any problem is that right next to the slot for my pc plug in there is a little tiny hole. have to find something tiny enough to fit in an gently push in this resets the device
Suggestion: uninstall the failed portable device in Device Manager.
Note: You should already have the application for your portable device installed on your computer before continuing.
1. Go to Device Manager and make sure that your portable device is not reporting any problem. If it is, uninstall it.
2. Reconnect your portable device. The computer should detect it now.