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My name is Peter. I am a retired field service refrigeration technician.
I assume you are from the United Kingdom based on your unit. I am from Baltimore, Maryland, USA.
Yes, this is a common problem and a simple one to fix. Your only cooling source is from your freezer. There is a vent from your freezer that blows cool air into your fresh food section. This vent is probably motorized and controlled by a temperature sensor in your fresh food section. Either the vent assembly is bad and stuck open or you have a bad fresh food section temperature sensor..
Temp fix: With tape or cotton balls or something locate the air vent to your fresh food section and block at least 1/2 of the air flow vent ports to your fresh food section.
Tthe switch may be broken thus preventing it from changing or the freezer itself has a problem and in this case I suggest you either get a new fridge or get it fixed depending on how bad it is- hope I helped :}
First I would check cold control. Thats where you turn it off, if your temp is not warm. it seems to be defective and not shutting off. If your temp is warm proceed with the following. I would check the fan in the freezer. Listen to see if it is running It moves air to the ref from the freezer Then check to see if freezer control is turned WARMER, which makes the Ref. colder Also this might be a common Defrost problem, Ice is not being melted by the defrost system.The fan can't blow through the coils into the fridge. Take out back panel of freezer to check for ice buildup. The coils should be clean. There are three components to a defrost system- a heater,heater thermostat, and a timer unless you have a defrost electronic card. Its best handled by a Technician but you could possibly do it by taking your model number to the nearest appliance parts store and asking for the parts. They are mostly located in freezer ,behind back panel on freezer coils.except the card which is usually located in ref The parts store will have info Also check fan undernearh Ref in the rear Clean condenser coils underneath Check cold control (thats where you turn it colder) .I'm including my article on Refrigerator Repair for your help and convenience.; Please click or copy and paste into browser for Article http://www.fixya.com/support/r5816737-fix_refrigerator_psychologically Thanks for using fixya Leo Ponder imufo2 Please VOTE FOR ME If this was helpful