Question about Avaya Lucent Partner 616 Phone

3 Answers

Cannot get my voicemails due to "multiple logins" on my extension

When I try to retrieve my VM messages, there is a recording that says that:
"you cannot get your messages now due to multiple logins to your mailbox
please disconnect".
I do not know what the recording means nor can I fix it.
Can anybody suggest a solution? It would be very much appreciated.
Thank you very much.

Posted by on

  • 4 more comments 
  • john62356 Sep 30, 2008

    two

  • john62356 Sep 30, 2008

    I was mistaken there ar not any additional phone lines set to access my VM

  • john62356 Sep 30, 2008

    Please be more specific.

  • john62356 Sep 30, 2008

    Could you tell me how to reboot. Thanks

  • john62356 Sep 30, 2008

    of the whole system or just unplug my phone?

  • john62356 Sep 30, 2008

    speed dial, conference calling, VM, loud speaker paging call forwarding. Is this what you mean?

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3 Answers

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  • Master
  • 2,071 Answers

Try to unplug the unit and leave it no power supply overnight in order the residual charge in the component parts is gone. The idea is to erase the memory stored in EPROM. Then after the overnight,then replug again the unit.

Hope this may help you;

Regards,
VOTIT

Posted on Sep 30, 2008

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  • Master
  • 1,879 Answers

How many phone do you have set to use your VM ?

Posted on Sep 30, 2008

  • 1 more comment 
  • monk3ybidzness
    monk3ybidzness Sep 30, 2008

    Disconnect the other phone then try accessing the VM again with only one phone connected. If that fixes the issue, you must configure the other phone not to use the VM.

  • monk3ybidzness
    monk3ybidzness Sep 30, 2008

    give an overview of your full connection / setup starting from the phone

  • monk3ybidzness
    monk3ybidzness Sep 30, 2008

    like what devices to you have in there

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  • Master
  • 1,894 Answers

  1. Hangup, wait 5 minutes and try again. This will usually clear the problem.
  2. Call repair.

Posted on Sep 30, 2008

  • 1 more comment 
  • dewan nafees ahmed Sep 30, 2008

    reboot it, it still thinks that you are logged on already.

  • dewan nafees ahmed Sep 30, 2008

    complete power down for 15min and turn in on.


  • dewan nafees ahmed Oct 01, 2008

    just unplug your phone

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