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Xbox live is not working it keeps coming up with 'you need an active connection to play online or system link matches' but my connection is fi and none of my friends can play as well?

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  • superevildan Sep 30, 2008

    all of my friend have xboxs and there cannot play on xbox live as wells as me. but it only seems to be in our region of england wich is suffolk. no other people that i know which live in outside of suffolk has this probelem

  • Nico Cunningham May 11, 2010

    Please add more detail to your question. What do you mean by none of your friends can play?

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Suggestion: <b>MTU Error</b>

This issue occurs if your router or the gateway is incompatible with Xbox Live, or if your router or the gateway has an incorrect MTU setting. Note: Xbox Live requires a minimum MTU setting of 1364. We recommend that you try out the steps shown below.

Things to try:
1. Ensure that you have properly setup your connection to Live by using the Connectivity Wizard http://www.xbox.com/en-US/support/connecttolive/xbox360/connectionmethods/webconnectivitywizard.htm
2. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible: http://www.xbox.com/en-US/live/connect/routerlanding.htm
3. See the router or gateway instruction manual for information about how to change the MTU setting to 1364, to do this, or to determine whether your router supports this feature, see the router support documentation or contact support for your router device.
4. If you share a connection with a router and a modem, try a direct connection without the router.

For additional information on this topic refer to the following KB article: http://support.microsoft.com/kb/908882/

Posted on Sep 30, 2008

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