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Xbox live is not working it keeps coming up with 'you need an active connection to play online or system link matches' but my connection is fi and none of my friends can play as well?

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  • superevildan Sep 30, 2008

    all of my friend have xboxs and there cannot play on xbox live as wells as me. but it only seems to be in our region of england wich is suffolk. no other people that i know which live in outside of suffolk has this probelem

  • Nico Cunningham May 11, 2010

    Please add more detail to your question. What do you mean by none of your friends can play?

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Suggestion: <b>MTU Error</b>

This issue occurs if your router or the gateway is incompatible with Xbox Live, or if your router or the gateway has an incorrect MTU setting. Note: Xbox Live requires a minimum MTU setting of 1364. We recommend that you try out the steps shown below.

Things to try:
1. Ensure that you have properly setup your connection to Live by using the Connectivity Wizard http://www.xbox.com/en-US/support/connecttolive/xbox360/connectionmethods/webconnectivitywizard.htm
2. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible: http://www.xbox.com/en-US/live/connect/routerlanding.htm
3. See the router or gateway instruction manual for information about how to change the MTU setting to 1364, to do this, or to determine whether your router supports this feature, see the router support documentation or contact support for your router device.
4. If you share a connection with a router and a modem, try a direct connection without the router.

For additional information on this topic refer to the following KB article: http://support.microsoft.com/kb/908882/

Posted on Sep 30, 2008

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1 Answer

I was playing call of duty and it disconnected me and now it says notice,you must have an active network connection to play xbox live or system link matches.how do i fix it?


The problem seems to be a random disconnection from your home network. Try unplugging and replugging your wireless adapter or Ethernet cable. If the problem persists, try enabling and disabling these connections from your Console settings on the Xbox Live Dashboard.

Feb 26, 2011 | Microsoft Xbox 360 Console

1 Answer

Xbox live says 'you must have an active network connection to play online or System Link matches'. I was just on right before it kicked me off too.


same thing happened to me right now mate. driving me mental. at least its not just me. i was playing 20 mins ago fine, then i keep getting that message. must be xbox live servers

Feb 15, 2010 | Microsoft Xbox 360 Console

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Xbox live won't join games


tell xbox about this plob i had the same plob with mine just keep tryin it will work

Oct 01, 2008 | Microsoft Xbox 360 Console

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I am trying to set up xbox live for my son but when i try to go live on the xbox dashboard it says that wireless network not connected but i have a wireless network running in my house and need to know how...


  1. Connect the appropriate wireless network adapter to the console. On the Xbox, a Wi-Fi adapter that connects to the Ethernet port (sometimes also called a wireless network bridge) must be used. Alternatively, the Xbox 360 is also designed to work with certain Wi-Fi game adapters that connect to a USB port.

  2. Turn on the console and navigate to the wireless settings screen. On the Xbox, the menu path is "Settings -> Network Settings -> Advanced -> Wireless -> Settings" On the Xbox 360, the menu path is "System -> Network Settings -> Edit Settings."

  3. Set the SSID (network name) on the Xbox to match that of the wireless router. If your wireless router has enabled SSID broadcast, the SSID name should appear pre-selected on the Xbox display. Otherwise, select the "Specify Unlisted Network" option and enter the SSID there.

  4. Specify "Infrastructure" as the Network Mode. (Infrastructure is the mode used by wireless routers.)

  5. Set the Security Type to match that of the wireless router. If your router uses WPA encryption and the type of adapter connected to the Xbox does not support WPA, you will need to change your router settings to use WEP encryption instead. Note that the standard Microsoft Xbox 360 Wireless Network Adapter supports WPA while the standard Microsoft Xbox Wireless Adapter (MN-740) only supports WEP.
  6. Save your settings and verify the network is functional.

    On the Xbox, the Wireless Status screen displays whether a connection has successfully been made with the wireless router, and the Connect Status screen displays whether a connection has successfully been made through the Internet to Xbox Live.

    On the Xbox 360, use the "Test Xbox Live Connection" option instead.
Tips:
  1. Even when your wireless connection between the Xbox and the router is working perfectly, you may still experience difficulty connecting to Xbox Live. These issues can be caused by the quality of your Internet connection or the firewall and Network Address Translation (NAT) settings of your wireless router. Additional troubleshooting may be required in these areas to achieve reliable Xbox Live connections.
What You Need:
  • Active Xbox Live subscription (to access services)


Source: About.com

Sep 29, 2008 | Computers & Internet

1 Answer

Xbox live


Well, you arent supposed to connect them together to play xbox live. You would need to connect them to your wireless network and both of the xbox 360's wouod need to have a wireless adapter. With these ,you could connect to xbox live, or use system link and connect the two.

Apr 27, 2008 | Microsoft Xbox 360 Console

3 Answers

Do u have to pay to go online on the xbox 360


Hello there.

On the Xbox 360, you'll have two choices of service level: Xbox Live Silver and Xbox Live Gold. Xbox Live Silver will offer limited Xbox Live functionality at no cost, while the Gold package will be a fully functional pay service.

The Xbox Live Silver service means you can connect your Xbox 360 console to a broadband Internet connection and get functionality right out of the box without having to pay any amount of money.

With Xbox Live Silver you can:
  • Create an online Gamer Profile
  • Access the Xbox Live Marketplace
  • Engage in voice and text messaging
  • Talk to a single friend at a time using voice chat
  • Receive video messages from Gold level members
  • Access massively multiplayer online games (additional fees may apply)
The Xbox Live Gold is similar to the current paid Xbox Live service. The Xbox Live Gold service delivers the complete online connection package. With Xbox Live Gold you have all the features of Silver level, and additionally:

  • Play multiplayer games online
  • Video chat
  • Multiplayer online tournaments
  • Participate in Xbox Live online programming, such as Game with Fame, Play and Win, and Prime Time activities.
Hope this clarifies things for you.

Apr 13, 2008 | Microsoft Xbox 360 Console

4 Answers

Call of duty 4


xbox live has been having trouble for a few weeks now, it gets worse in the evening hours when alot of people are online. just keep trying

Jan 21, 2008 | Microsoft Xbox 360 Console

1 Answer

Problems with online play on Call of Duty 4 for XBOX 360


there have been xbox live problems running rampant throught these past few weeks, so that most likely is the problem. hopefully that will get fixed in a few days by microsoft. another possible reason is that cod4 servers are generally unstable, especially on the ps3. IW has had problems for quite a while. I've heard that logging out then in for XBL solves the problem for the 360, but this is just a maybe. eventually (hopefully soon) IW will release a patch to combat these issues.

Jan 09, 2008 | Microsoft Xbox 360 Console

1 Answer

Can not connect to online games


Xbox live is down atm most of the online games1.gif right now are not working and the voicemail and messaging systems are down. Im sure that the downloading system1.gif is also down. They now about it and are working on it. If you would like to track the status go to www.xboxlive.com and search status this will bring you the xbox live status whether it is working atm or not just yet they hope to have it working this week. This issue started on friday or saturday this past week.

Dec 30, 2007 | Microsoft Xbox 360 Console

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