Question about Video Game Consoles
Suggestion: <b>MTU Error</b>
This issue occurs if your router or the gateway is incompatible with Xbox Live, or if your router or the gateway has an incorrect MTU setting. Note: Xbox Live requires a minimum MTU setting of 1364. We recommend that you try out the steps shown below.
Things to try:
1. Ensure that you have properly setup your connection to Live by using the Connectivity Wizard http://www.xbox.com/en-US/support/connecttolive/xbox360/connectionmethods/webconnectivitywizard.htm
2. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible: http://www.xbox.com/en-US/live/connect/routerlanding.htm
3. See the router or gateway instruction manual for information about how to change the MTU setting to 1364, to do this, or to determine whether your router supports this feature, see the router support documentation or contact support for your router device.
4. If you share a connection with a router and a modem, try a direct connection without the router.
For additional information on this topic refer to the following KB article: http://support.microsoft.com/kb/908882/
Posted on Sep 30, 2008
Tips for a great answer:
Feb 26, 2011 | Microsoft Xbox 360 Console
Feb 15, 2010 | Microsoft Xbox 360 Console
Jun 16, 2008 | Microsoft Xbox 360 Console
Apr 27, 2008 | Microsoft Xbox 360 Console
Apr 13, 2008 | Microsoft Xbox 360 Console
Jan 09, 2008 | Microsoft Xbox 360 Console
Dec 30, 2007 | Microsoft Xbox 360 Console
128 people viewed this question
Usually answered in minutes!