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Problem with my new iphone - Cell Phones

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  • Master
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Hi,

I can help you fix your problem.Please describe what is the issue with your new iphone so that i can proceed further to provide assistance.

I will be waiting for your reply.


Posted on Oct 01, 2008

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  • Cell Phones Master
  • 19,396 Answers

State the problem in detail, to connect to computer you need to install Itune first.

Tell what is wrong with your Iphone.

Posted on Oct 01, 2008

  • Ginko
    Ginko Oct 01, 2008

    Most problems can by fixed by resetting the Iphone, follow instructions here : Apple - Support - iPhone - Phone Troubleshooting

    I also report an article from Apple website:




    If iPhone doesn't appear in iTunes or you can't sync iPhone


    1. The iPhone battery might need to be recharged. For
      information about charging iPhone, see "Charging the Battery" in the
      iPhone User's Guide.

    2. If that doesn't work, disconnect
      other USB devices from your computer and connect iPhone to a different
      USB 2.0 port on your computer (not on your keyboard).

    3. If
      that doesn't work, turn iPhone off and turn it on again. Press and hold
      the Sleep/Wake button on top of iPhone for a few seconds until a red
      slider appears, and then slide the slider. Then press and hold the
      Sleep/Wake button until the Apple logo appears.



      Note:
      If you enter the SIM PIN incorrectly three times, you may need to
      contact your carrier for a Personal Unlocking Key (PUK) to enable your
      SIM card again.

    4. If that doesn't work, restart your computer and reconnect iPhone to your computer.

    5. If that doesn't work, download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes.

    If you can't make or receive calls, send or receive text messages, or access email or the web

    1. Check the cell signal indicator in the status bar at the
      top of the screen. If there are no bars, or if it says "No service,"
      try moving to a different location. If you're indoors, try going
      outdoors or moving closer to a window.

    2. Check to make sure you’re in an area with network coverage. Go to your carrier's website to see network coverage areas.

    3. Make sure airplane mode isn't on. From the Home screen choose Settings, then turn Airplane Mode off.

    4. If that doesn't work, turn airplane mode on, wait 15 seconds, then turn airplane mode off again.

    5. Make sure to include an area code for every phone number in your contacts list that you use to send or receive text messages.

    6. If
      that doesn't work, turn iPhone off and turn it on again. Press and hold
      the Sleep/Wake button on top of iPhone for a few seconds until a red
      slider appears, then slide the slider. Then press and hold the
      Sleep/Wake button until the Apple logo appears.



      Note:
      If you enter the SIM PIN incorrectly three times, you may need to
      contact your carrier for a Personal Unlocking Key (PUK) to enable your
      SIM card again.

    7. If that doesn't work, there may be an issue with your wireless service. Call your carrier or go to your carrier's website.

    8. If that doesn't work, restore the iPhone software. See this document or see "Updating and Restoring iPhone Software" in the iPhone User's Guide.

    Note: iPhone doesn't support MMS messages. If someone sends an MMS message to your iPhone, it won’t be received.

    If iPhone won't turn on, or the display freezes or doesn't respond

    1. Press and hold the Home button for at least six seconds, until the application you were using quits.

    2. If
      that doesn't work, turn iPhone off and turn it on again. Press and hold
      the Sleep/Wake button on top of iPhone for a few seconds until a red
      slider appears, and then slide the slider. Then press and hold the
      Sleep/Wake button until the Apple logo appears.

    3. If that
      doesn't work, reset iPhone. Press and hold the Sleep/Wake button and
      the Home button at the same time for at least ten seconds, until the
      Apple logo appears.

    If iPhone continues to freeze or not respond after you reset it

    1. Reset iPhone settings. From the Home screen choose Settings > General > Reset > Reset All Settings. All your preferences are reset, but no data or media is deleted.

    2. If that doesn't work, restore the iPhone software. See document 305744 "Updating and Restoring iPhone Software."









    Additional Information
    If you continue to have issues, see "How to verify iPhone hardware is working correctly" for more troubleshooting information.




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