Question about Video Game Consoles & Games
issue occurs if your router or the gateway is incompatible with Xbox
Live, or if your router or the gateway has an incorrect MTU setting.
Note: Xbox Live requires a minimum MTU setting of 1364. We recommend
that you try out the steps shown below.
Things to try:
1. Ensure that you have properly setup your connection to Live by using the Connectivity Wizard http://www.xbox.com/en-US/support/connecttolive/xbox360/connectionmethods/webconnectivitywizard.htm
2. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible: http://www.xbox.com/en-US/live/connect/routerlanding.htm
3. See the router or gateway instruction manual for information about how to change the MTU setting to 1364, to do this, or to determine whether your router supports this feature, see the router support documentation or contact support for your router device.
4. If you share a connection with a router and a modem, try a direct connection without the router.
For additional information on this topic refer to the following KB article: http://support.microsoft.com/kb/908882/
Posted on Sep 30, 2008
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Posted on Jan 02, 2017
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The MTU of your router or gateway must be greater than or equal to 1365. If it is less than 1365, you won’t be able to connect to Xbox Live.
Oct 21, 2007 | Microsoft Xbox 360 Console
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