Question about Dishwashers
The offending parts are on the left hand side of the machine (viewed from the front). You need to remove a screw (or two?) at the back top edge of the side panel which will then lift upwards and come off.
Before I did my fixit I phoned Neff service (actually BSH appliance care) who quoted me £60.50 for the first half hour then £45/hour plus parts or £159 for 12 months parts and labour. A bit of a no brainer! Anyway, I provisionally booked a service call but said I would call back to confirm.
2 days later I still had the machine pulled out and the panel off because I was testing it. Phone rings - service engineer to say he's on his way. Thought he may as well look at it anyway. He said I'd done exactly what he would have done except he'd have used new part instead of cleaning out the original. He even cancelled the call off his system so no call out charge!! He also told me that 1 minute on the timer display is actually an error code not the actual time left.
Be warned - after the fix I ran the machine on a rinse cycle - completed ok. Put it on an auto wash cycle and it stuck with 1 minute to go! Much swearing and cursing!!
However all subsequent washes have been fine and it has now been working properly for several weeks.
I took some photos whilst I was doing the repair - I can email them to you if you want.
Hope the above makes sense - good luck.
Posted on Oct 01, 2008
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Posted on Jan 02, 2017
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